This company has continually attempted to charge me by sending emails with requests for money I downloaded the cameraftp app and almost immediately removed it due to the unusable nature of its software The application description is misleading and untrue It did not function and will not allow me to unsubscribe in accordance with its ‘unsubscribe’ policy I have tried multiple times to unsubscribe, starting minutes after I downloaded the app It will not unsubscribe me I also attempted to contact the business through email and by phone over the course of a week time period All means of communication failed My last resort is to warn others about the fraudulent nature of this business and hope other people don’t click the download button This company will continue its attempt of collecting your money no matter how hard you try to get them to stop Prescribed methods won’t work, neither will personal contact by email or phone Consumer beware
Initial Business Response /* (1000, 5, 2014/12/30) */
Mr. [redacted] called in on December 22nd requesting to cancel his service with DriveHQ, however he did not possess the username or password. [redacted] stayed on the phone while he repeatedly attempted to login but he was unable to do so. After a...
bit of research, our team was able to locate the account Mr. [redacted] was referring to, however the account was listed with another person's information and there was no record of Mr. [redacted] being the account holder. Mr. [redacted] explained to Connor that he was the original account owner, he paid for the service with his personal credit card ($19.99 for one year), the current account owner was his previous employer and that he supplied his login credentials to his entire company so that any employee within the company could logon and retrieve the documents stored on our servers. [redacted] explained to Mr. [redacted] that he should absolutely never give out his personal or login information and that DriveHQ would never recommend that course of action. By giving out the login information for his account, Mr. [redacted] put himself at risk by giving others access to any personal information that was stored on DriveHQ.
[redacted] also went on to explain in a situation like this, Mr. [redacted] should have purchased a package of user licenses, therefore employees could still access the documents stored on our servers, but they would not have access to the administrative account. Therefore, Mr. [redacted] would have remained the account owner, no one would have access to his login information, and he would not have put his personal information at risk.
[redacted] explained to Mr. [redacted] that he could not cancel the account at this time due to security concerns. [redacted] needed to contact the account owner to gather more information and confirm Mr. [redacted] was a previous employee that Mr. [redacted] used his personal credit card to pay for the service. Once [redacted] contacted the account owner, he would be able to call Mr. [redacted] back and provide him with an update.
[redacted] contacted the account owner and she confirmed that Mr. [redacted] was a previous employee and that he did indeed use his credit card to purchase the service. She then told [redacted] that all the documents stored on DriveHQ belonged to the company and that she absolutely did not want the account to be deleted. [redacted] offered her two options, to reimburse Mr. [redacted] for the service or she would need to create a new account with DriveHQ and migrate all her data from the current account to her new account. She told [redacted] she would be more than willing to reimburse Mr. [redacted] for the service and that he was going to be in the office on Wednesday, December 24th to to pick up his personal belongings and to sign employee exit paperwork. She informed me she would reimburse him for the service when arrived on Wednesday, December 24th.
[redacted] contacted Mr. [redacted], updated him on the situation, and reminded him to never give his account information to anyone. By providing others with your personal logon information, it allows them to have access to all your personal information. Mr. [redacted] seemed to be okay with this decision and did not appear to be upset. He thanked [redacted] for the support and said he would be in contact with his previous employer to receive a reimbursement.
In this situation, Mr. [redacted] was not the account owner nor was he able to provide the correct logon credentials. There was no record of Mr. [redacted] being the account owner and due to security concerns as well as the conversations with both the current account owner and Mr. [redacted], [redacted] did not delete the account nor did he issue a refund to Mr. [redacted]. This complaint has absolutely nothing to do with DriveHQ's security or account management. This was an instance of mishandled personal information.
In the event that the previous employer will not reimburse Mr. [redacted] for DriveHQ's service and the previous employer confirms that they did in fact change the account information to prevent Mr. [redacted] from deleting all the company's data, DriveHQ will work with both parties to ensure Mr. [redacted] receives a refund, the account is transferred back into his name, and the employer does not lose any of their data. At this time, there is not enough information to take this course of action.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This account of these happenings is correct and fortunately I was reimbursed by my former employer. This does not solve the problem of "easily" changing the username/password by anyone no matter how the username/password was obtained. The original account customer should only be allowed to change the account! I will not use this service nor will I recommend it to anyone.
This company has continually attempted to charge me by sending emails with requests for money I downloaded the cameraftp app and almost immediately removed it due to the unusable nature of its software The application description is misleading and untrue It did not function and will not allow me to unsubscribe in accordance with its ‘unsubscribe’ policy I have tried multiple times to unsubscribe, starting minutes after I downloaded the app It will not unsubscribe me I also attempted to contact the business through email and by phone over the course of a week time period All means of communication failed My last resort is to warn others about the fraudulent nature of this business and hope other people don’t click the download button This company will continue its attempt of collecting your money no matter how hard you try to get them to stop Prescribed methods won’t work, neither will personal contact by email or phone Consumer beware
Initial Business Response /* (1000, 5, 2014/12/30) */
Mr. [redacted] called in on December 22nd requesting to cancel his service with DriveHQ, however he did not possess the username or password. [redacted] stayed on the phone while he repeatedly attempted to login but he was unable to do so. After a...
bit of research, our team was able to locate the account Mr. [redacted] was referring to, however the account was listed with another person's information and there was no record of Mr. [redacted] being the account holder. Mr. [redacted] explained to Connor that he was the original account owner, he paid for the service with his personal credit card ($19.99 for one year), the current account owner was his previous employer and that he supplied his login credentials to his entire company so that any employee within the company could logon and retrieve the documents stored on our servers. [redacted] explained to Mr. [redacted] that he should absolutely never give out his personal or login information and that DriveHQ would never recommend that course of action. By giving out the login information for his account, Mr. [redacted] put himself at risk by giving others access to any personal information that was stored on DriveHQ.
[redacted] also went on to explain in a situation like this, Mr. [redacted] should have purchased a package of user licenses, therefore employees could still access the documents stored on our servers, but they would not have access to the administrative account. Therefore, Mr. [redacted] would have remained the account owner, no one would have access to his login information, and he would not have put his personal information at risk.
[redacted] explained to Mr. [redacted] that he could not cancel the account at this time due to security concerns. [redacted] needed to contact the account owner to gather more information and confirm Mr. [redacted] was a previous employee that Mr. [redacted] used his personal credit card to pay for the service. Once [redacted] contacted the account owner, he would be able to call Mr. [redacted] back and provide him with an update.
[redacted] contacted the account owner and she confirmed that Mr. [redacted] was a previous employee and that he did indeed use his credit card to purchase the service. She then told [redacted] that all the documents stored on DriveHQ belonged to the company and that she absolutely did not want the account to be deleted. [redacted] offered her two options, to reimburse Mr. [redacted] for the service or she would need to create a new account with DriveHQ and migrate all her data from the current account to her new account. She told [redacted] she would be more than willing to reimburse Mr. [redacted] for the service and that he was going to be in the office on Wednesday, December 24th to to pick up his personal belongings and to sign employee exit paperwork. She informed me she would reimburse him for the service when arrived on Wednesday, December 24th.
[redacted] contacted Mr. [redacted], updated him on the situation, and reminded him to never give his account information to anyone. By providing others with your personal logon information, it allows them to have access to all your personal information. Mr. [redacted] seemed to be okay with this decision and did not appear to be upset. He thanked [redacted] for the support and said he would be in contact with his previous employer to receive a reimbursement.
In this situation, Mr. [redacted] was not the account owner nor was he able to provide the correct logon credentials. There was no record of Mr. [redacted] being the account owner and due to security concerns as well as the conversations with both the current account owner and Mr. [redacted], [redacted] did not delete the account nor did he issue a refund to Mr. [redacted]. This complaint has absolutely nothing to do with DriveHQ's security or account management. This was an instance of mishandled personal information.
In the event that the previous employer will not reimburse Mr. [redacted] for DriveHQ's service and the previous employer confirms that they did in fact change the account information to prevent Mr. [redacted] from deleting all the company's data, DriveHQ will work with both parties to ensure Mr. [redacted] receives a refund, the account is transferred back into his name, and the employer does not lose any of their data. At this time, there is not enough information to take this course of action.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This account of these happenings is correct and fortunately I was reimbursed by my former employer. This does not solve the problem of "easily" changing the username/password by anyone no matter how the username/password was obtained. The original account customer should only be allowed to change the account! I will not use this service nor will I recommend it to anyone.