Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ Mr [redacted] called in on December 22nd requesting to cancel his service with DriveHQ, however he did not possess the username or password [redacted] stayed on the phone while he repeatedly attempted to login but he was unable to do soAfter a bit of research, our team was able to locate the account Mr [redacted] was referring to, however the account was listed with another person's information and there was no record of Mr [redacted] being the account holderMr [redacted] explained to Connor that he was the original account owner, he paid for the service with his personal credit card ($for one year), the current account owner was his previous employer and that he supplied his login credentials to his entire company so that any employee within the company could logon and retrieve the documents stored on our servers [redacted] explained to Mr [redacted] that he should absolutely never give out his personal or login information and that DriveHQ would never recommend that course of actionBy giving out the login information for his account, Mr [redacted] put himself at risk by giving others access to any personal information that was stored on DriveHQ [redacted] also went on to explain in a situation like this, Mr [redacted] should have purchased a package of user licenses, therefore employees could still access the documents stored on our servers, but they would not have access to the administrative accountTherefore, Mr [redacted] would have remained the account owner, no one would have access to his login information, and he would not have put his personal information at risk [redacted] explained to Mr [redacted] that he could not cancel the account at this time due to security concerns [redacted] needed to contact the account owner to gather more information and confirm Mr [redacted] was a previous employee that Mr [redacted] used his personal credit card to pay for the serviceOnce [redacted] contacted the account owner, he would be able to call Mr [redacted] back and provide him with an update [redacted] contacted the account owner and she confirmed that Mr [redacted] was a previous employee and that he did indeed use his credit card to purchase the serviceShe then told [redacted] that all the documents stored on DriveHQ belonged to the company and that she absolutely did not want the account to be deleted [redacted] offered her two options, to reimburse Mr [redacted] for the service or she would need to create a new account with DriveHQ and migrate all her data from the current account to her new accountShe told [redacted] she would be more than willing to reimburse Mr [redacted] for the service and that he was going to be in the office on Wednesday, December 24th to to pick up his personal belongings and to sign employee exit paperworkShe informed me she would reimburse him for the service when arrived on Wednesday, December 24th [redacted] contacted Mr***, updated him on the situation, and reminded him to never give his account information to anyoneBy providing others with your personal logon information, it allows them to have access to all your personal informationMr [redacted] seemed to be okay with this decision and did not appear to be upsetHe thanked [redacted] for the support and said he would be in contact with his previous employer to receive a reimbursement In this situation, Mr [redacted] was not the account owner nor was he able to provide the correct logon credentialsThere was no record of Mr [redacted] being the account owner and due to security concerns as well as the conversations with both the current account owner and Mr***, [redacted] did not delete the account nor did he issue a refund to Mr***This complaint has absolutely nothing to do with DriveHQ's security or account managementThis was an instance of mishandled personal information In the event that the previous employer will not reimburse Mr [redacted] for DriveHQ's service and the previous employer confirms that they did in fact change the account information to prevent Mr [redacted] from deleting all the company's data, DriveHQ will work with both parties to ensure Mr [redacted] receives a refund, the account is transferred back into his name, and the employer does not lose any of their dataAt this time, there is not enough information to take this course of action Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) This account of these happenings is correct and fortunately I was reimbursed by my former employerThis does not solve the problem of "easily" changing the username/password by anyone no matter how the username/password was obtainedThe original account customer should only be allowed to change the account! I will not use this service nor will I recommend it to anyone
Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ Mr [redacted] called in on December 22nd requesting to cancel his service with DriveHQ, however he did not possess the username or password [redacted] stayed on the phone while he repeatedly attempted to login but he was unable to do soAfter a bit of research, our team was able to locate the account Mr [redacted] was referring to, however the account was listed with another person's information and there was no record of Mr [redacted] being the account holderMr [redacted] explained to Connor that he was the original account owner, he paid for the service with his personal credit card ($for one year), the current account owner was his previous employer and that he supplied his login credentials to his entire company so that any employee within the company could logon and retrieve the documents stored on our servers [redacted] explained to Mr [redacted] that he should absolutely never give out his personal or login information and that DriveHQ would never recommend that course of actionBy giving out the login information for his account, Mr [redacted] put himself at risk by giving others access to any personal information that was stored on DriveHQ [redacted] also went on to explain in a situation like this, Mr [redacted] should have purchased a package of user licenses, therefore employees could still access the documents stored on our servers, but they would not have access to the administrative accountTherefore, Mr [redacted] would have remained the account owner, no one would have access to his login information, and he would not have put his personal information at risk [redacted] explained to Mr [redacted] that he could not cancel the account at this time due to security concerns [redacted] needed to contact the account owner to gather more information and confirm Mr [redacted] was a previous employee that Mr [redacted] used his personal credit card to pay for the serviceOnce [redacted] contacted the account owner, he would be able to call Mr [redacted] back and provide him with an update [redacted] contacted the account owner and she confirmed that Mr [redacted] was a previous employee and that he did indeed use his credit card to purchase the serviceShe then told [redacted] that all the documents stored on DriveHQ belonged to the company and that she absolutely did not want the account to be deleted [redacted] offered her two options, to reimburse Mr [redacted] for the service or she would need to create a new account with DriveHQ and migrate all her data from the current account to her new accountShe told [redacted] she would be more than willing to reimburse Mr [redacted] for the service and that he was going to be in the office on Wednesday, December 24th to to pick up his personal belongings and to sign employee exit paperworkShe informed me she would reimburse him for the service when arrived on Wednesday, December 24th [redacted] contacted Mr***, updated him on the situation, and reminded him to never give his account information to anyoneBy providing others with your personal logon information, it allows them to have access to all your personal informationMr [redacted] seemed to be okay with this decision and did not appear to be upsetHe thanked [redacted] for the support and said he would be in contact with his previous employer to receive a reimbursement In this situation, Mr [redacted] was not the account owner nor was he able to provide the correct logon credentialsThere was no record of Mr [redacted] being the account owner and due to security concerns as well as the conversations with both the current account owner and Mr***, [redacted] did not delete the account nor did he issue a refund to Mr***This complaint has absolutely nothing to do with DriveHQ's security or account managementThis was an instance of mishandled personal information In the event that the previous employer will not reimburse Mr [redacted] for DriveHQ's service and the previous employer confirms that they did in fact change the account information to prevent Mr [redacted] from deleting all the company's data, DriveHQ will work with both parties to ensure Mr [redacted] receives a refund, the account is transferred back into his name, and the employer does not lose any of their dataAt this time, there is not enough information to take this course of action Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) This account of these happenings is correct and fortunately I was reimbursed by my former employerThis does not solve the problem of "easily" changing the username/password by anyone no matter how the username/password was obtainedThe original account customer should only be allowed to change the account! I will not use this service nor will I recommend it to anyone