Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ Kim S [redacted] and her daughter Grace S [redacted] purchased the Subaru Legacy on March 3, through Drive Motorcars, although it did include a third-party month /mile powertrain warrantyI received a call from her on March 21, stating that she has the Subaru Legacy at a shop and the vehicle is disabledShe also stated "before my daughter Grace took it on the trip we had the vehicle inspected by a shop and the vehicle had no problems"She also had me verify the warrantyI made sure to call the warranty company to verify that there are no issues and the warranty is active, which it wasWe spoke once more March 23, and I asked her to let me know what the mechanic finds so we can make sure that the repair stays reasonable as we specialize in Subarus We have a Master certified technician that works on Subarus dailyOn March 28th we spoke once moreKim took the vehicle to another shop and I asked to speak with the gentlemanAfter speaking with the shop representative it became apparent that they are unfamiliar and inexperienced with Subaru powertrainBasing this off of our conversation and their course of action in diagnosing the vehicleHe wanted to put a new motor in the car that would run $just for the engineAt that time I told her I would like our shop to take a look at it and see if we can save the engineI told her worst case scenario our shop will be able to do a rebuild at about $Unfortunately, our shop was backed up and our soonest available time would be April 25, At that time she gave the phone to another person , not sure of his name as he did not introduce himself , he said if that is the soonest we can get it in that would be fineThen on the 30th of March I received a vulgar phone call from GraceAt that time I asked Grace to please call me back when she can have a conversation without using profanity , that was unnecessary and would get us no whereminutes later she called back and we spoke about getting the car inShe insisted on getting it in earlier, pushing the other cars that are waiting to get serviced back and get hers in immediatelyI told her the best I can do is schedule her for April and if anything comes up earlier I will give her a callWe agreed on that at that timeOn April 1, I called Grace about the good news that we had an opening and left her a voicemail to give me a call backThen I received a phone call from a man on Grace's behalf, also did not introduce himself, and started threatening me with lawsuits and trying to bully me into something I was ready to do willinglyThat I did not appreciateI simply answered by asking please have Grace S [redacted] call me I will not discuss this with youOn April 4, I got a call back from GraceAt that time I told her that I didn't appreciate the threatening phone calls and I no longer want to do business with her after more then one occasion of being bullied and threatened Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had (2) different professional repair shops review the issue with the failed carThey both confirmed the engine had seized and would need to be replacedLazer did NOT advise me he could fix the car for $2,and he did NOT advise us he could get it in sooner than 4/25/We received the car 3/3/16, made the first payment on it, needed to get it repaired and had a certified Subaru repair shop do the workThey got us an engine and repaired the vehicle by 4/19/Yes, I handed the phone to a gentleman who was with me when I called Drive Motorcars, because Lazer was indignant and rude, and wouldn't let me get a word in edgewise - he treated me like (pardon the expression) a dumb broadHe was not helpful and based on the information provided at the time of sale, knew exactly what he had sold us Final Business Response / [redacted] (4000, 13, 2016/05/16) */ You We did inform grace that we can repair the car at $and that would be a complete rebuild of the motorI did leave a voicemail to Grace about giving me a call back as I indicated to grace that we will do our best to fit the car in sooner if there's any cancellationsAs I stated previously on April 1, 2016, I called Grace to give her some good news about getting her in sooner and left a voicemail asking her to give me a call backIn return I got a phone call from a man on Grace's behalf trying to threaten me with lawsuits, threatening, bullying me, and trying to push me into doing something I was ready to do willinglyKim is trying to describe me as rude and that is absolutely falseThe truth is I never talked down to her, I simply tried to explain that I could not just push other customers out of the way as they told me I should doWe had to schedule something that would work for the both of usAll I was trying to do is save her money because replacing the motor is much more expensive than rebuilding itUnfortunately not everyone is able to rebuild this kind of motorI know that both Kim and Grace understand that they purchased the car and had a great running car that even their mechanic inspected after they purchased itKim said it was about a week after the purchase that the engine sized up and blamed it on the hose clampEven if the hose clamp was leaking there would have been plenty of time and warning that the car would give, like showing that it is overheatingIt is the drivers responsibility to make sure that they pay attention to the gaugesJust like you stop and fill up gas before you run out of fuel , you should also stop if your car is overheating, not drive until you have smoke coming out of your engineWe weren't going to do the job free of charge and they understood thatWe provided a 3rd party service contract and we will not be responsible for the difference in repairTo finalize, based on the contract Kim and Grace S [redacted] signed on the purchase of the car, they do not qualify for any compensation as they purchased the vehicle AS-IS
Initial Business Response /* (1000, 5, 2016/03/05) */
Unfortunately Bryant missed a few details about his reportOne being that we gave him the car with no payment at all except a promise that he will get a loan the very next day because Bryant needed a vehicleWe agreed to this, then he didn't
show up to work, ignored our calls, and all attempts of communication only responding with "I'm going to the doctor"This continued for days, not to mention that other people answered his phone saying "Bryant isn't here right now"Bryant gave his phone number to a few customers and he ignored them as wellWe let him go do to a lack of responsibility and a lack of communicationHe showed his lack of responsibility specifically when he ignored customers and they started complaining about the lack of responseSecondly, the BMW was sold at a discount and was not promised any warrantyWe have all the copies of the paper work that was signedThis vehicle was sold and Bryant did sign the paperwork for that as wellWe have a high standard of customer service here at Drive Motorcars and its unfortunate that a vengeful employee is trying to ruin our reputation
Hello MrD***, I am e-mailing you in response to the Revdex.com complaint that we received todayI have attached a PDF of our companies response to the customer complaintThe complaint ID is ***Please contact me directly at the number below with any questions or
follow-upThank you for your timeThank you, Yelizar K*** *** Drive Motorcars LLC RE: Complaint ID *** / Linda *** The Mercedes-Benz CL was sold to the customer AS-ISShe was provided with paperwork that detailed the vehicle being sold and also having a rebuilt-salvage titleWe did our due diligence to inform the customer of the vehicles history and any possible concerns with the vehicle to the best of our knowledgeShe signed all of the paperwork and proceeded with the purchase of the vehicleShe was given the opportunity to come and inspect the vehicle in person but chose to have the vehicle shipped to her. We have tried to assist by giving advice on the repairs and how to solve any issues in a cost effective wayThe customer chose to go another route and have the repairs done at their expense. Then, when communicating about the costs, the customer became very hostile and belligerent towards usWe will not be able to help the customer with the cost of the repairsYelizar K***PresidentDrive Motorcars***
Initial Business Response /* (1000, 15, 2015/07/20) */
Hello [redacted],
We apologize for the extended delay in response and truly sorry about the trouble you have had with the 2006 Audi A4 you have purchased. as far as the oil we used was 5w 40 Castrol Syntec. We have inspected the Audi here...
prior to putting it up for sale and found no evidence of any issues. if you have any other questions please feel free to call me direct at [redacted]. looking forward to speaking with you.
Sincerely,
Lazer K.
Drive Motorcars LLC933 Kenmore BlvdAkron OH 44314 RE: Customer Complaint[redacted]2000 Acura Integra VIN: [redacted] To Whom It May Concern,When the customer made the purchase of the 2000 Acura Integra they were aware the vehicle was being sold AS IS. They drove from Ohio...
back home to Pennsylvania with no problems. The vehicle has no structural issues. It is a 17 year old vehicle. We did have it on the lift and it does have corrosion. This is normal for a vehicle of this age that is from Ohio where salt is used on the roads. The family owned vehicle that the customer is referring to isn't from Ohio. That vehicle is in [redacted] where it's basically a desert and has no adverse weather like we have here. The buyer's expectations are unrealistic and we will stand by our AS IS policy and the contract he signed. In addition, [redacted] who has filed the complaint is not the person who purchased the vehicle or that the vehicle is registered to.Thank you,[redacted], President Drive Motorcars330-819-8064
Initial Business Response /* (1000, 5, 2016/04/20) */
Kim S[redacted] and her daughter Grace S[redacted] purchased the 2005 Subaru Legacy AS-IS on March 3, 2016 through Drive Motorcars, although it did include a third-party 3 month /3000 mile powertrain warranty. I received a call from her on March 21, 2016...
stating that she has the 2005 Subaru Legacy at a shop and the vehicle is disabled. She also stated "before my daughter Grace took it on the trip we had the vehicle inspected by a shop and the vehicle had no problems". She also had me verify the warranty. I made sure to call the warranty company to verify that there are no issues and the warranty is active, which it was. We spoke once more March 23, 2016 and I asked her to let me know what the mechanic finds so we can make sure that the repair stays reasonable as we specialize in Subarus . We have a Master certified technician that works on Subarus daily. On March 28th we spoke once more. Kim took the vehicle to another shop and I asked to speak with the gentleman. After speaking with the shop representative it became apparent that they are unfamiliar and inexperienced with Subaru powertrain. Basing this off of our conversation and their course of action in diagnosing the vehicle. He wanted to put a new motor in the car that would run $4500 just for the engine. At that time I told her I would like our shop to take a look at it and see if we can save the engine. I told her worst case scenario our shop will be able to do a rebuild at about $2500. Unfortunately, our shop was backed up and our soonest available time would be April 25, 2016 . At that time she gave the phone to another person , not sure of his name as he did not introduce himself , he said if that is the soonest we can get it in that would be fine. Then on the 30th of March I received a vulgar phone call from Grace. At that time I asked Grace to please call me back when she can have a conversation without using profanity , that was unnecessary and would get us no where. 15 minutes later she called back and we spoke about getting the car in. She insisted on getting it in earlier, pushing the other cars that are waiting to get serviced back and get hers in immediately. I told her the best I can do is schedule her for April 25 and if anything comes up earlier I will give her a call. We agreed on that at that time. On April 1, 2016 I called Grace about the good news that we had an opening and left her a voicemail to give me a call back. Then I received a phone call from a man on Grace's behalf, also did not introduce himself, and started threatening me with lawsuits and trying to bully me into something I was ready to do willingly. That I did not appreciate. I simply answered by asking please have Grace S[redacted] call me I will not discuss this with you. On April 4, 2016 I got a call back from Grace. At that time I told her that I didn't appreciate the threatening phone calls and I no longer want to do business with her after more then one occasion of being bullied and threatened.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had (2) different professional repair shops review the issue with the failed car. They both confirmed the engine had seized and would need to be replaced. Lazer did NOT advise me he could fix the car for $2,500 and he did NOT advise us he could get it in sooner than 4/25/16. We received the car 3/3/16, made the first payment on it, needed to get it repaired and had a certified Subaru repair shop do the work. They got us an engine and repaired the vehicle by 4/19/16. Yes, I handed the phone to a gentleman who was with me when I called Drive Motorcars, because Lazer was indignant and rude, and wouldn't let me get a word in edgewise - he treated me like (pardon the expression) a dumb broad. He was not helpful and based on the information provided at the time of sale, knew exactly what he had sold us.
Final Business Response /* (4000, 13, 2016/05/16) */
You
We did inform grace that we can repair the car at $2500 and that would be a complete rebuild of the motor. I did leave a voicemail to Grace about giving me a call back as I indicated to grace that we will do our best to fit the car in sooner if there's any cancellations. As I stated previously on April 1, 2016, I called Grace to give her some good news about getting her in sooner and left a voicemail asking her to give me a call back. In return I got a phone call from a man on Grace's behalf trying to threaten me with lawsuits, threatening, bullying me, and trying to push me into doing something I was ready to do willingly. Kim is trying to describe me as rude and that is absolutely false. The truth is I never talked down to her, I simply tried to explain that I could not just push other customers out of the way as they told me I should do. We had to schedule something that would work for the both of us. All I was trying to do is save her money because replacing the motor is much more expensive than rebuilding it. Unfortunately not everyone is able to rebuild this kind of motor. I know that both Kim and Grace understand that they purchased the car As-is and had a great running car that even their mechanic inspected after they purchased it. Kim said it was about a week after the purchase that the engine sized up and blamed it on the hose clamp. Even if the hose clamp was leaking there would have been plenty of time and warning that the car would give, like showing that it is overheating. It is the drivers responsibility to make sure that they pay attention to the gauges. Just like you stop and fill up gas before you run out of fuel , you should also stop if your car is overheating, not drive until you have smoke coming out of your engine. We weren't going to do the job free of charge and they understood that. We provided a 3rd party service contract and we will not be responsible for the difference in repair. To finalize, based on the contract Kim and Grace S[redacted] signed on the purchase of the car, they do not qualify for any compensation as they purchased the vehicle AS-IS.
Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ Kim S [redacted] and her daughter Grace S [redacted] purchased the Subaru Legacy on March 3, through Drive Motorcars, although it did include a third-party month /mile powertrain warrantyI received a call from her on March 21, stating that she has the Subaru Legacy at a shop and the vehicle is disabledShe also stated "before my daughter Grace took it on the trip we had the vehicle inspected by a shop and the vehicle had no problems"She also had me verify the warrantyI made sure to call the warranty company to verify that there are no issues and the warranty is active, which it wasWe spoke once more March 23, and I asked her to let me know what the mechanic finds so we can make sure that the repair stays reasonable as we specialize in Subarus We have a Master certified technician that works on Subarus dailyOn March 28th we spoke once moreKim took the vehicle to another shop and I asked to speak with the gentlemanAfter speaking with the shop representative it became apparent that they are unfamiliar and inexperienced with Subaru powertrainBasing this off of our conversation and their course of action in diagnosing the vehicleHe wanted to put a new motor in the car that would run $just for the engineAt that time I told her I would like our shop to take a look at it and see if we can save the engineI told her worst case scenario our shop will be able to do a rebuild at about $Unfortunately, our shop was backed up and our soonest available time would be April 25, At that time she gave the phone to another person , not sure of his name as he did not introduce himself , he said if that is the soonest we can get it in that would be fineThen on the 30th of March I received a vulgar phone call from GraceAt that time I asked Grace to please call me back when she can have a conversation without using profanity , that was unnecessary and would get us no whereminutes later she called back and we spoke about getting the car inShe insisted on getting it in earlier, pushing the other cars that are waiting to get serviced back and get hers in immediatelyI told her the best I can do is schedule her for April and if anything comes up earlier I will give her a callWe agreed on that at that timeOn April 1, I called Grace about the good news that we had an opening and left her a voicemail to give me a call backThen I received a phone call from a man on Grace's behalf, also did not introduce himself, and started threatening me with lawsuits and trying to bully me into something I was ready to do willinglyThat I did not appreciateI simply answered by asking please have Grace S [redacted] call me I will not discuss this with youOn April 4, I got a call back from GraceAt that time I told her that I didn't appreciate the threatening phone calls and I no longer want to do business with her after more then one occasion of being bullied and threatened Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had (2) different professional repair shops review the issue with the failed carThey both confirmed the engine had seized and would need to be replacedLazer did NOT advise me he could fix the car for $2,and he did NOT advise us he could get it in sooner than 4/25/We received the car 3/3/16, made the first payment on it, needed to get it repaired and had a certified Subaru repair shop do the workThey got us an engine and repaired the vehicle by 4/19/Yes, I handed the phone to a gentleman who was with me when I called Drive Motorcars, because Lazer was indignant and rude, and wouldn't let me get a word in edgewise - he treated me like (pardon the expression) a dumb broadHe was not helpful and based on the information provided at the time of sale, knew exactly what he had sold us Final Business Response / [redacted] (4000, 13, 2016/05/16) */ You We did inform grace that we can repair the car at $and that would be a complete rebuild of the motorI did leave a voicemail to Grace about giving me a call back as I indicated to grace that we will do our best to fit the car in sooner if there's any cancellationsAs I stated previously on April 1, 2016, I called Grace to give her some good news about getting her in sooner and left a voicemail asking her to give me a call backIn return I got a phone call from a man on Grace's behalf trying to threaten me with lawsuits, threatening, bullying me, and trying to push me into doing something I was ready to do willinglyKim is trying to describe me as rude and that is absolutely falseThe truth is I never talked down to her, I simply tried to explain that I could not just push other customers out of the way as they told me I should doWe had to schedule something that would work for the both of usAll I was trying to do is save her money because replacing the motor is much more expensive than rebuilding itUnfortunately not everyone is able to rebuild this kind of motorI know that both Kim and Grace understand that they purchased the car and had a great running car that even their mechanic inspected after they purchased itKim said it was about a week after the purchase that the engine sized up and blamed it on the hose clampEven if the hose clamp was leaking there would have been plenty of time and warning that the car would give, like showing that it is overheatingIt is the drivers responsibility to make sure that they pay attention to the gaugesJust like you stop and fill up gas before you run out of fuel , you should also stop if your car is overheating, not drive until you have smoke coming out of your engineWe weren't going to do the job free of charge and they understood thatWe provided a 3rd party service contract and we will not be responsible for the difference in repairTo finalize, based on the contract Kim and Grace S [redacted] signed on the purchase of the car, they do not qualify for any compensation as they purchased the vehicle AS-IS
Initial Business Response /* (1000, 5, 2016/03/05) */
Unfortunately Bryant missed a few details about his reportOne being that we gave him the car with no payment at all except a promise that he will get a loan the very next day because Bryant needed a vehicleWe agreed to this, then he didn't
show up to work, ignored our calls, and all attempts of communication only responding with "I'm going to the doctor"This continued for days, not to mention that other people answered his phone saying "Bryant isn't here right now"Bryant gave his phone number to a few customers and he ignored them as wellWe let him go do to a lack of responsibility and a lack of communicationHe showed his lack of responsibility specifically when he ignored customers and they started complaining about the lack of responseSecondly, the BMW was sold at a discount and was not promised any warrantyWe have all the copies of the paper work that was signedThis vehicle was sold and Bryant did sign the paperwork for that as wellWe have a high standard of customer service here at Drive Motorcars and its unfortunate that a vengeful employee is trying to ruin our reputation
Hello MrD***, I am e-mailing you in response to the Revdex.com complaint that we received todayI have attached a PDF of our companies response to the customer complaintThe complaint ID is ***Please contact me directly at the number below with any questions or
follow-upThank you for your timeThank you, Yelizar K*** *** Drive Motorcars LLC RE: Complaint ID *** / Linda *** The Mercedes-Benz CL was sold to the customer AS-ISShe was provided with paperwork that detailed the vehicle being sold and also having a rebuilt-salvage titleWe did our due diligence to inform the customer of the vehicles history and any possible concerns with the vehicle to the best of our knowledgeShe signed all of the paperwork and proceeded with the purchase of the vehicleShe was given the opportunity to come and inspect the vehicle in person but chose to have the vehicle shipped to her. We have tried to assist by giving advice on the repairs and how to solve any issues in a cost effective wayThe customer chose to go another route and have the repairs done at their expense. Then, when communicating about the costs, the customer became very hostile and belligerent towards usWe will not be able to help the customer with the cost of the repairsYelizar K***PresidentDrive Motorcars***
Initial Business Response /* (1000, 15, 2015/07/20) */
Hello [redacted],
We apologize for the extended delay in response and truly sorry about the trouble you have had with the 2006 Audi A4 you have purchased. as far as the oil we used was 5w 40 Castrol Syntec. We have inspected the Audi here...
prior to putting it up for sale and found no evidence of any issues. if you have any other questions please feel free to call me direct at [redacted]. looking forward to speaking with you.
Sincerely,
Lazer K.
Drive Motorcars LLC933 Kenmore BlvdAkron OH 44314 RE: Customer Complaint[redacted]2000 Acura Integra VIN: [redacted] To Whom It May Concern,When the customer made the purchase of the 2000 Acura Integra they were aware the vehicle was being sold AS IS. They drove from Ohio...
back home to Pennsylvania with no problems. The vehicle has no structural issues. It is a 17 year old vehicle. We did have it on the lift and it does have corrosion. This is normal for a vehicle of this age that is from Ohio where salt is used on the roads. The family owned vehicle that the customer is referring to isn't from Ohio. That vehicle is in [redacted] where it's basically a desert and has no adverse weather like we have here. The buyer's expectations are unrealistic and we will stand by our AS IS policy and the contract he signed. In addition, [redacted] who has filed the complaint is not the person who purchased the vehicle or that the vehicle is registered to.Thank you,[redacted], President Drive Motorcars330-819-8064
Initial Business Response /* (1000, 5, 2016/04/20) */
Kim S[redacted] and her daughter Grace S[redacted] purchased the 2005 Subaru Legacy AS-IS on March 3, 2016 through Drive Motorcars, although it did include a third-party 3 month /3000 mile powertrain warranty. I received a call from her on March 21, 2016...
stating that she has the 2005 Subaru Legacy at a shop and the vehicle is disabled. She also stated "before my daughter Grace took it on the trip we had the vehicle inspected by a shop and the vehicle had no problems". She also had me verify the warranty. I made sure to call the warranty company to verify that there are no issues and the warranty is active, which it was. We spoke once more March 23, 2016 and I asked her to let me know what the mechanic finds so we can make sure that the repair stays reasonable as we specialize in Subarus . We have a Master certified technician that works on Subarus daily. On March 28th we spoke once more. Kim took the vehicle to another shop and I asked to speak with the gentleman. After speaking with the shop representative it became apparent that they are unfamiliar and inexperienced with Subaru powertrain. Basing this off of our conversation and their course of action in diagnosing the vehicle. He wanted to put a new motor in the car that would run $4500 just for the engine. At that time I told her I would like our shop to take a look at it and see if we can save the engine. I told her worst case scenario our shop will be able to do a rebuild at about $2500. Unfortunately, our shop was backed up and our soonest available time would be April 25, 2016 . At that time she gave the phone to another person , not sure of his name as he did not introduce himself , he said if that is the soonest we can get it in that would be fine. Then on the 30th of March I received a vulgar phone call from Grace. At that time I asked Grace to please call me back when she can have a conversation without using profanity , that was unnecessary and would get us no where. 15 minutes later she called back and we spoke about getting the car in. She insisted on getting it in earlier, pushing the other cars that are waiting to get serviced back and get hers in immediately. I told her the best I can do is schedule her for April 25 and if anything comes up earlier I will give her a call. We agreed on that at that time. On April 1, 2016 I called Grace about the good news that we had an opening and left her a voicemail to give me a call back. Then I received a phone call from a man on Grace's behalf, also did not introduce himself, and started threatening me with lawsuits and trying to bully me into something I was ready to do willingly. That I did not appreciate. I simply answered by asking please have Grace S[redacted] call me I will not discuss this with you. On April 4, 2016 I got a call back from Grace. At that time I told her that I didn't appreciate the threatening phone calls and I no longer want to do business with her after more then one occasion of being bullied and threatened.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had (2) different professional repair shops review the issue with the failed car. They both confirmed the engine had seized and would need to be replaced. Lazer did NOT advise me he could fix the car for $2,500 and he did NOT advise us he could get it in sooner than 4/25/16. We received the car 3/3/16, made the first payment on it, needed to get it repaired and had a certified Subaru repair shop do the work. They got us an engine and repaired the vehicle by 4/19/16. Yes, I handed the phone to a gentleman who was with me when I called Drive Motorcars, because Lazer was indignant and rude, and wouldn't let me get a word in edgewise - he treated me like (pardon the expression) a dumb broad. He was not helpful and based on the information provided at the time of sale, knew exactly what he had sold us.
Final Business Response /* (4000, 13, 2016/05/16) */
You
We did inform grace that we can repair the car at $2500 and that would be a complete rebuild of the motor. I did leave a voicemail to Grace about giving me a call back as I indicated to grace that we will do our best to fit the car in sooner if there's any cancellations. As I stated previously on April 1, 2016, I called Grace to give her some good news about getting her in sooner and left a voicemail asking her to give me a call back. In return I got a phone call from a man on Grace's behalf trying to threaten me with lawsuits, threatening, bullying me, and trying to push me into doing something I was ready to do willingly. Kim is trying to describe me as rude and that is absolutely false. The truth is I never talked down to her, I simply tried to explain that I could not just push other customers out of the way as they told me I should do. We had to schedule something that would work for the both of us. All I was trying to do is save her money because replacing the motor is much more expensive than rebuilding it. Unfortunately not everyone is able to rebuild this kind of motor. I know that both Kim and Grace understand that they purchased the car As-is and had a great running car that even their mechanic inspected after they purchased it. Kim said it was about a week after the purchase that the engine sized up and blamed it on the hose clamp. Even if the hose clamp was leaking there would have been plenty of time and warning that the car would give, like showing that it is overheating. It is the drivers responsibility to make sure that they pay attention to the gauges. Just like you stop and fill up gas before you run out of fuel , you should also stop if your car is overheating, not drive until you have smoke coming out of your engine. We weren't going to do the job free of charge and they understood that. We provided a 3rd party service contract and we will not be responsible for the difference in repair. To finalize, based on the contract Kim and Grace S[redacted] signed on the purchase of the car, they do not qualify for any compensation as they purchased the vehicle AS-IS.