Driveline

Customer claims she had an issue with the vehicle just days after the purchase, while the #ffffff;"> first phone call I got from the her was several weeks after the purchase (also confirmed on the complaint) In that conversation, and also in her filed complaint, customer acknowledged and clearly stated that she knowingly drove the vehicle for a considerable amount of time and miles, ignoring the clear visual alarm of a LOW OIL PRESSURE WARNING LIGHT on the dash and then later "continued driving the vehicle for A FEW MORE DAYS and HOURS WORTH OF DRIVING" after the engine started to make noise "as if there was a shoe in the dryer" without contacting us or consulting the owner's manual or a technician Customer ignored every alarming sign the vehicle produced to warn the driver of low engine oil level or pressure, which when ignored results in internal engine damage She thought it was acceptable to operate the car with low levels or no engine oil, according to the customer herself, hence the reason she didn't bother contacting us or anyone right after the first sign of the problem which apparently occurred after just days Instead, she contacted us when it was too late and the damage was already done, several weeks later in fact There was no pre existing mechanical concerns with the vehicle at the time of the saleAs a matter of fact, we have proof of a recently performed 60K- mile service which included spark plugs, oil change, and an inspection of the vehicle with diagnostic tools It's a fact that internal engine damage was caused by continuously operating and driving the vehicle with no oil or extremely low oil level or pressure and yet she expects us to be responsible for it? She could have prevented all this by immediately contacting us or consulting a professional and knowing that it is not alright to drive the car minutes or even for a fraction of a mile with no oil or extremely low oil levels or pressures Although the car was SOLD AS IS, I offered the customer to take it to our trusted Audi Technician for a second opinion before she spent the initial $(which apparently turned out not to a remedy to the problem at all), but she clearly declined I am sorry the customer is having an issue, but at this point there is nothing I can offer to the customer to help the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dealer is again, trying to twist the truth in his favor. As
I explained to him, car was only driven 3 days before oil light came on. I was
in New York for 1.5 weeks after purchase of car and car was not driven (I have
my ticket receipts to prove this). I came back to New York to find the low oil
signal. I drove the car a FEW miles with low oil pressure sign as one must
drive to a gas station to buy oil (again, this was all explained to the dealer
initially). He had the audacity to say I was supposed to pull over on the side
of the highway, call a cab to buy oil for car as car cannot be drive ONE mile
with low oil sign – absolutely ridiculous.
 Basic timeline: car was
purchased September 10th, I left for New York that weekend.  I arrived back from New York the 22nd,
it was this week I put oil in the car. I experienced the engine failure
September 27th. I have 3 eyewitnesses who can prove I was ON THE WAY
to the mechanic when the check engine light started flashing and I stalled out
on Sepulveda Boulevard. Whereby, the car had to be physically pushed onto the
mechanic’s lot. There was no ignoring of warning signs as dealer claims.  Also, any mechanic can explain the “shoe in
the dryer” sound was from the defective air pumps and filters which is sucking
oil from the engine and not giving engine enough air to function properly. This
was NOT caused by me driving car with low oil. The fact that dealer is still
trying to claim the $8,000+ damages was caused by driving a few miles without
oil is ludicrous and further shows his negligence as this is not a
defense.  The Audi dealership mechanics
will be happy to explain the catalytic converter issues and severe engine
damage was long standing and in no way caused by low oil. If that were the
case, every car would be breaking down when oil gets low and that is just not an
accurate depiction of vehicle functionality. This car had severe damage prior
to purchase which was not disclosed to me. Clearly I purchased this car under
fraudulent circumstances - cars do not break down with such severe damage
within just a few days of purchase.
Dealer’s attempts to say car was serviced for spark plugs at
60k miles is also inaccurate. Again, my mechanic will be happy to testify that
the spark plugs on this vehicle were “the worst he had ever seen” and
completely foul. So much so, that car was deemed unsafe to drive.  Dealer also claims I did not seek help soon
enough, I called dealer minutes after check engine light came on and car
stalled out on the Sept. 27th. How much sooner could I have
contacted dealer? I did immediately
consult him and a mechanic- dealer again, has no defense on this claim.
Dealer is also inaccurate in his claim that he attempted to
help me and bring car to Audi mechanic for repairs. Dealer simply told me he
would refer me to a mechanic who is less expensive. He never offered any help
and remains to be uncooperative and defensive.  How can I decline a service that was never
offered to me? Again, negligence on part of dealer for putting in writing lies,
which can be proven with text messages. I have text messages where dealer
states  “I can recommend an Audi tech
that charges much less. Those figures all sound too expensive you should get a
second opinion.” There is no implication that he was offering any sort of help,
other than a referral. I made several more  inquiries for help  from dealer which went unanswered. Again, this
can all be proven from my phone records and unanswered text messages.
 
Dealer’s attempts to try to show I caused the damage by
ignoring warning signs is just further testament to his own negligence as a
newly purchased car should not have all of these warning signs. Such “warning
signs” are just further proof I was purchased as defective vehicle. Ironically, dealer's own defense is proof of his negligence. 
I stand by my initial claim that  I want either full reimbursement of vehicle + mechanic bill or difference in what I will have to sell the car for vs. the $12,000 + $800 I paid for it. 
Regards,
[redacted]

Customer claims she had an issue with the vehicle just 3 days after the purchase, while the
background-color: #ffffff;"> first phone call I got from the her was several weeks after the purchase (also confirmed on the complaint).  In that conversation, and also in her filed complaint, customer acknowledged and clearly stated that she knowingly drove the vehicle for a considerable amount of time and miles, ignoring the clear visual alarm of a LOW OIL PRESSURE WARNING LIGHT on the dash and then later "continued driving the vehicle for A FEW MORE DAYS and HOURS WORTH OF DRIVING" after the engine started to make noise "as if there was a shoe in the dryer" without contacting us or consulting the owner's manual or a technician. 
Customer ignored every alarming sign the vehicle produced to warn the driver of low engine oil level or pressure, which when ignored results in internal engine damage. 
She thought it was acceptable to operate the car with low levels or no engine oil, according to the customer herself, hence the reason she didn't bother contacting us or anyone right after the first sign of the problem which apparently occurred after just 3 days.  Instead, she contacted us when it was too late and the damage was already done, several weeks later in fact.  
There was no pre existing mechanical concerns with the vehicle at the time of the sale. As a matter of fact, we have proof of a recently performed 60K- mile service which included spark plugs, oil change, and an inspection of the vehicle with diagnostic tools.  It's a fact that internal engine damage was caused by continuously operating and driving the vehicle with no oil or extremely low oil level or pressure and yet she expects us to be responsible for it?
She could have prevented all this by immediately contacting us or consulting a professional and knowing that it is not alright to drive the car minutes or even for a fraction of a mile with no oil or extremely low oil levels or pressures.
Although the car was SOLD AS IS, I offered the customer to take it to our trusted Audi Technician for a second opinion before she spent the initial $800 (which apparently turned out not to a remedy to the problem at all), but she clearly declined. 
I am sorry the customer is having an issue, but at this point there is nothing I can offer to the customer to help the situation.

[redacted], 
I have never in my entire 11 years in business had any unhappy clients and have always gone above and beyond to create such high levels of customer satisfaction. As a matter of fact when you were here to purchase the car you were a witness of that yourself!
I have never had any less than 5 star reviews on Yelp or anywhere else with "0" complaints.  For you to be the first one to do so over an issue that could have been prevented from your end by being a responsible vehicle owner, it makes me very sad!
 
There are things you can blame a car dealer for and then there are things you can blame yourself for.  You can twist and turn your sentences and be all argumentative as much as you want, but you can't change the fact that you admitted to constitutionally driving the car for several days back and forth to work after you returned from your trip (which you clearly knew there was a sign of something wrong earlier before you left on your trip). 
You can blame yourself for not consulting a professional about driving with noisy engine. You simply thought it was ok to do so.  Well, because of your lack of knowledge about cars or for a lack or a better word, your negligence, you have caused damage to the engine and other components related. 
I offered a second opinion at a trusted Audi technician in my last text message so you won't redo what was already done.  If I am not mistaken, your $800 visit to the shop didn't resolve the issue, hence your trip to the Audi Dealer. That was perhaps something I could have helped you prevent, I have receipts of 60K miles service that shows a complete tune up and inspection of the vehicle done prior to you purchasing the car.  Why are you not holding your mechanic responsible for those $800 charges if it didn't fix your issues?
 
I would like you to scan a copy of the receipt(s) from the shops you have consulted, showing the itemized charges and estimates of work already done in your $800 expense and anything showing exactly what is wrong with the car. 
 
Please attach those to his complaint in your next response. 
Thanks,
[redacted]

Review: September 2014, I bought a used 2007 Audi A4 from [redacted] at Driveline Motors in Brea, CA for $10,950 (out the door $12,000). He assured me that the car was fully serviced and in great condition. First warning sign, within three days my oil runs dry. Two days later my car completely stalls out on the freeway. An Audi specialist found several alarming issues with the car: foul spark plugs, bad breaks, improperly installed and defective air pumps + filters, severe suspension control arm wear and catalytic converter issues. My first bill was $800. I next brought the car to the Audi dealership in Torrance, CA for the additional repairs. Their mechanics found even more major engine damage, deeming the car unsafe to drive. The estimated cost of repair is close to $7000. Clearly there were major, systemic issues with this car before I made the purchase. All of these issues should have been caught by a basic inspection, which [redacted] either failed to do or intentionally kept from me.

[redacted] runs an unethical business; he preys on unsuspecting buyers and sells lemons. I tried to discuss the damage with him and he had the nerve to try to record the phone conversation and trick me into saying I caused the damage by driving the car a few miles without oil. I reached out again, after finding out the car's cost of repairs is greater than the worth of the vehicle, my calls and texts went unanswered. I take his lack of response and defense as a sign of his negligence for misrepresenting this vehicle.Desired Settlement: I would like to sell the car in its current state and recoup the damages I incur. Being that the car will need extensive repairs, I do not expect to sell the car for very much. I would like the difference of my out the door price of $12,000 + $800 repair vs. what I sell the vehicle for. Another option would be for [redacted] to take the car back completely and reimburse me the full amount I paid plus initial repair bill of $800.

Business

Response:

Customer claims she had an issue with the vehicle just 3 days after the purchase, while the first phone call I got from the her was several weeks after the purchase (also confirmed on the complaint). In that conversation, and also in her filed complaint, customer acknowledged and clearly stated that she knowingly drove the vehicle for a considerable amount of time and miles, ignoring the clear visual alarm of a LOW OIL PRESSURE WARNING LIGHT on the dash and then later "continued driving the vehicle for A FEW MORE DAYS and HOURS WORTH OF DRIVING" after the engine started to make noise "as if there was a shoe in the dryer" without contacting us or consulting the owner's manual or a technician.