Driven Cars Canada Reviews (%countItem)
Driven Cars Canada Rating
Address: 589 11th Ave, Thunder Bay, Ontario, Canada, P7B 2R5
Phone: |
Show more...
|
Fax: |
+1 (807) 333-0879 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Driven Cars Canada
Add new contacts
I purchased a vehicle from Driven cars Canada in December 2019 and since have had nothing but problem after problem with my vehicle and with the customer service I have been receiving. Less than a month after purchasing the vehicle, it randomly died in the middle of the street. About a month later they returned the vehicle to me, and a week later the same thing happened. At this point I asked for a new vehicle and was ignored. I returned the vehicle to the service center and was met with excuses as to why it happened. It remained there for another month until they called me and said my car had been repaired. When I arrived at the service center to pick up my vehicle I noticed that there was a new problem with the vehicle that rendered me unable to lock the doors or shut off the lights, which would in the end cause the same problems I was having initially. Since then my vehicle has remained at the service center and I still do not have my vehicle. They haven't offered to give me a rental vehicle or anything for the time being while my vehicle is at the shop and I am increasingly upset at the fact that I have to pay for a vehicle that I haven't had in my possession since it was purchased. I have made it very clear to them that I want a new vehicle or at the very least something to drive in the meantime until the one I'm paying for is repaired.
Product_Or_Service: Dodge avenger mainstreet 2011
Replacement I would like a new vehicle that is equal to the value of the one I purchased, I haven't actually had the vehicle in my possession throughout the majority of ownership. Or a refund of my money for the duration of time that my vehicle has been in the shop being "repaired".
We are working with Kristin to get her out of her current vehicle and into another vehicle. We are currently waiting on a Job letter into to complete the financing.
Thank you,
John
Bought a 2013 Ford Edge Limited from Driven Cars Canada in Thunder Bay and at the start of January 2019 I was experiencing transmission problems. I have a warranty for my transmission so I took it to the shop and it was there for 3 months. They told me several times that they would work on the Edge as soon as possible but they were busy with other vehicles. Lee was the mechanic I was in contact with when I was told that I needed a new transmission, they told me my transmission was falling out, and told me they would contact me once the warranty company gave them the okay. I contacted the service center where my car was being worked on and was told that the transmission they had ordered was lost someone in transport and they needed to find a new one. There was a new guy working the phones and he was very good at contacting me to inform me that they did find a new transmission and it was on its way. Over a week later I had a voicemail to contact the shop and I did. That's when I was told I need to pay $1100 for a CB joint that they changed without asking plus labor along with $50 I owed on my car payment. It feels like they used my warranty to fix a vehicle that they are going to try to keep from me.
Product_Or_Service: 2013 Ford Edge Limited
Billing Adjustment I would like to either work a payment method out with the shop or not have to pay for a part and labor that I did not know of nor did I approve of it. It was quite a shock after 3 months to finally feel close to having my vehicle back and have it taken from me due to something I wasn't aware of and did not approve. I've been making my car payments for those 3 months, I could have used it to make money as my work pays for me to use a personal vehicle to get to work and I work out of town.
We appreciate the guidance, and certainly we like to address customer concerns directly. However, it's helpful in this case to have your organization facilitate communication.
Further to my last email, we do have a resolution in place that we'd like to offer, but haven't been able to reach the customer despite several attempts from my myself and our team at the dealership.
if Mr *** can contact me directly via email at *** or thru our office at *** it would be ideal. I believe we have outdated contact information for Mr ***, so if it's possible to contact him directly and you can provide the information to do so, we can offer a resolution to this matter that I'm confident can satisfy all parties.
Thanks
Jake ***
Sales Manager
Driven Cars Canada
807-699-5000