The customer did NOT pay his invoice in full He shorted us approximately $6, This voids any warranty work he claims he should receive If he pays his invoice in full, we will be happy to reinstate the warranty Otherwise, we will not complete any warranty work
Complaint: [redacted] I am rejecting this response because: This company is grasping for straws and trying to avoid responsibility to fix their faulty work Let's start from the beginning When Driven accepted this job and said it would take to weeks to complete However the job unexpectedly began with ONLY [redacted] and a helper who could only cover things from dirt for the first few weeks When he realized he could never complete this job on time the company went out and hired at least additional unskilled workers whose work constantly had to be redone by [redacted] personally The textured walls were one of those things Crown molding, paint and staining was also substandard until [redacted] fixed it himself As time went on [redacted] laid off these unskilled workers that were causing him to re-due their work until in the end he was back down to people including himself THOSE were the reasons for the delays in the job A job which was supposed to last less than weeks and ended up taking nearly weeks to complete Even though we did request some add ons, the majority of the delays were due to Driven's own labor problems and substandard workers [redacted] and I never sat at any table, but we did discuss exorbitant billing in my living room in which we discussed the prices for add ons and [redacted] AGREED to adjust some of them because he AGREED they were too high The final bill was paid AS AGREED upon and hence the invoice shows a ZERO balance at the completion of the job In fact [redacted] came back to do an additional job weeks later to replace a water tap in my laundry room for which I paid him cash He then came back to look at the damage to area around the crown molding in OCTOBER (months later) and AGREED to fix the problems but then never showed up, called, or took my calls Now why would a company I supposedly owed thousands of dollars to let their foreman come back to complete additional work and inspect the damage from the crown molding installation and agree to fix it and then SUDDENLY cut off contact with with me????? Again I have provided definitive proof that I have/had a zero balance with Driven and there is no reason they should not repair damage from defective work [redacted] said it would only take a few hours one day and then touch up paint the following day to correct this problem I don't understand what the problem is Fix this defective work by the end of this week (12/9/2017) or I will proceed with my complaints and legal remedies Regards, [redacted] ***
Complaint: ***
I am rejecting this response because: This business response is totally untrue and a complete and utter fabrication as attested to be the attached documents. As you can clearly see the last invoice was sent to me on July 7th which shows a zero (0) balance AFTER all change orders that are listed up to that very date The last work was completed a few days prior to this date. Yes, I wrote them a positive review for reasons. I liked the foreman *** and after they redid several portions of the job that were not up to standard it came out quite good *** began this job working by himself with one helper and they eventually hired or additional "unskilled" workers who didn't last long and were responsible for shoddy work that *** himself had to redo or have redone The job was supposed to be completed before the end of May. We did request several change orders but that is not the reason the job took until the first week of July to complete. It's because they had to go over shoddy work, which they did. However the problem with the cracking around all the crown molding didn't start to show until weeks after the job was complete and I was only asking that they repair their original work, and not for anything extra. The foreman *** came to my house on October 18th and looked at the cracking damaged caused by the calking around the crown molding and agreed to come on Monday October to fix this under warranty work. Never was there any discussion about owing any monies for this warranty repair or for anything else. I have and can provide all the text messages between *** and me to prove that. He never showed up and than would not return my phone calls and neither would his office or owner. By the way, I have never even talked to the owner of this business, nor has he/she had the common courtesy to contact me at any point in time to see how things were going and at no point in time did he/she sent me any email that the warranty was null and void due to any non payment or anything else. That is a pure lie and you can have full access to my email and computer to prove it. This business is welcome to try and lie and threaten me now with a "mechanics" lean. I welcome that. I will be more than happy to call their former workers into a court room as will be the case if these warranty repairs are not completed There is a simple solution to this problem. Fix the cracking that was caused by installation of the crown molding as is the law and good business practices If not I am fully able and prepared to pursue this matter to whatever level I need to in order to receive proper work under the terms of the contract and Texas law
Regards,
*** ***
After further discussions with [redacted], here is more information on the project. [redacted] was asked by the owners to complete a texturing technique that he told them repeatedly he had not done previously. They assured him it was easy and wanted him to do it anyway. They watched him texture, prime, and paint with two coats of paint and said they were satisfied with it. Later, they told him they did not like it and asked him to sand it down, put up textured wallpaper purchased by the owner, and paint it. Later, the owner said they should not have to pay for the re-work. Attached is an invoice the owner sat at the table and debated with [redacted], the things he said he should not have to pay for, the things he said were too high because he claimed he "knew how much things cost," and he had the check already made out for what he would pay, nothing more, and handed it to [redacted].
This client did not pay in full for the job. We have the invoices and check copies to show that he shorted us thousands of dollars on this job. He refused to pay the amount in full because he said it took too long to finish the job. However, the reason it took longer than...
anticipated is because he made many changes and additions to the original job, thus extending the time required to complete it. He recently contacted us wanting repairs done to a job he did not pay for. The foreman did go over and look at the project. We sent the client an email letting him know that the warranty was null and void due to his non-payment. We will not go back and do additional free work or any warranty work unless the bill is paid in full. At that point, we will be happy to honor the warranty. We have discussed filing a mechanics lien on his property and/or taking him to court to receive the additional funds but had decided against it until now, at which point we are considering all our options. He claims this was "shoddy work" but has given us a positive review on the Revdex.com site.
Complaint: [redacted]
I am rejecting this response because: This company is grasping for straws and trying to avoid responsibility to fix their faulty work. Let's start from the beginning. When Driven accepted this job and said it would take 3 to 4 weeks to complete. However the job unexpectedly began with ONLY [redacted] and a helper who could only cover things from dirt for the first few weeks. When he realized he could never complete this job on time the company went out and hired at least 4 additional unskilled workers whose work constantly had to be redone by [redacted] personally. The textured walls were one of those things. Crown molding, paint and staining was also substandard until [redacted] fixed it himself. As time went on [redacted] laid off these unskilled workers that were causing him to re-due their work until in the end he was back down to 2 people including himself. THOSE were the reasons for the delays in the job. A job which was supposed to last less than 4 weeks and ended up taking nearly 11 weeks to complete. Even though we did request some add ons, the majority of the delays were due to Driven's own labor problems and substandard workers. [redacted] and I never sat at any table, but we did discuss exorbitant billing in my living room in which we discussed the prices for add ons and [redacted] AGREED to adjust some of them because he AGREED they were too high. The final bill was paid AS AGREED upon and hence the invoice shows a ZERO balance at the completion of the job. In fact [redacted] came back to do an additional job weeks later to replace a water tap in my laundry room for which I paid him cash. He then came back to look at the damage to area around the crown molding in OCTOBER (months later) and AGREED to fix the problems but then never showed up, called, or took my calls. Now why would a company I supposedly owed thousands of dollars to let their foreman come back to complete additional work and inspect the damage from the crown molding installation and agree to fix it and then SUDDENLY cut off contact with with me????? Again I have provided definitive proof that I have/had a zero balance with Driven and there is no reason they should not repair damage from defective work. [redacted] said it would only take a few hours one day and then touch up paint the following day to correct this problem. I don't understand what the problem is. Fix this defective work by the end of this week (12/9/2017) or I will proceed with my complaints and legal remedies.
Regards,
[redacted]
When [redacted] went to pick up the final payment, [redacted] told him he was only giving him a portion of it and deducting the rest because of how long it took to finish the project, that he was out of his kitchen and having to go out to eat for weeks. However, the project ran so long because the client continued to add to the scope of work, making the project run much longer than expected, and we had to put off starting other scheduled jobs to finish his requests. He gave [redacted] a check that was already made out for a much lesser amount when he showed up. We had to adjust the final invoice to reflect the final amount so we could close out the project in our system. We have every invoice, every change made in our files. I have attached the contractor agreement he signed. Item 6 has to do with non-payment. Here is the review the client gave when the job was completed. He got THOUSANDS of dollars of free labor out of us and we do not want to do any more free work. eview[redacted] and his team did an extensive remodeling for us on our recently bought home. This included painting, refinishing, all new doors, removal/rebuilding walls, bathroom vanities, electrical and just about everything else. It came out BEAUTIFUL in the end. It did take longer than expected due to some labor problems, (hence the 4 stars) but it was well worth the wonderful final product that they produced. [redacted] is honest, dependable, knowledgeable and is a 1st class craftsman. I highly recommend hiring [redacted] to do most anything you need done around a home. Great guy too.
Complaint: [redacted]I am rejecting this response because: I have submitted conclusive evidence in writing that my bill WAS in fact PAID IN FULL and that this company should repair it's work that was obviously substandard. On the other hand, the company cannot show any evidence of their false claim about me owing any money and has done nothing except shirk responsibility to stand behind their work and honor their warranty. Now I understand why the owner of this company was never involved for one second and let their foreman and their band of unqualified workers complete a 1 month job in 2 1/2 months. The Revdex.com should take action against companies and owners like this. Consumers need to be protected from companies that when fully paid, refuse stand behind their work. Since they refuse to do the necessary repairs, now I will take the next step in the legal process. Regards,[redacted]
The customer did NOT pay his invoice in full. He shorted us approximately $6,000. This voids any warranty work he claims he should receive. If he pays his invoice in full, we will be happy to reinstate the warranty. Otherwise, we will not complete any warranty work.
Complaint: [redacted]I am rejecting this response because: These are complete fabrications and lies. I have provided CONCRETE proof that my account is paid in full and zero balance is due by the companies own records the following day after completion of the job. The company provides zero proof of their claim other than making up stories that never happened. [redacted] (the foreman) never came for any alleged final payment nor did he ever take any payments during the entire job. A female office manager named [redacted] did that all the time. What [redacted] (the foreman) did do is come to our home on October 18th (some 3 months AFTER completion) and look at the damage and AGREE to come on October 23rd to fix the defective work. Now WHY would [redacted] (the foreman) come to our home but yet suddenly within that 5 days not show up or call me ever again IF I really owed some $6,000 (which is false) from 3 months earlier???? No doubt because the absentee owner told him not to come for some reason. If needed I can provide voice mails and text messages from [redacted] (the foreman) confirming everything I have said. This is becoming ridiculous. Obviously this owner does not want to provide warranty services for the work his company did for a fulfilled contract and total payment. My review he attached talks specifically about the labor problems they were having and this damage from the crown molding was in fact installed by these very same unskilled workers whose work during their time here had to be redone many times by the frustrated foreman [redacted]. As clearly shown the Revdex.com should pull Driven's accreditation for this blatant violation . If this business does not agree to fix their defective work within the next 10 days, I will be forced to file complaints with the Consumer Protection Agency, The Federal Trade Commission, and take this to small claims court as I have already gotten an estimate from another company to fix Driven's defective work and I will be suing for that amount plus filing costs. I am retired so I have nothing but time and energy to pursue this matter to it's fullest as it's the right thing to do, to maybe protect another consumer from being wronged and taken advantage of by a contractor as we have been. Regards,[redacted]
The customer did NOT pay his invoice in full He shorted us approximately $6, This voids any warranty work he claims he should receive If he pays his invoice in full, we will be happy to reinstate the warranty Otherwise, we will not complete any warranty work
Complaint: [redacted] I am rejecting this response because: This company is grasping for straws and trying to avoid responsibility to fix their faulty work Let's start from the beginning When Driven accepted this job and said it would take to weeks to complete However the job unexpectedly began with ONLY [redacted] and a helper who could only cover things from dirt for the first few weeks When he realized he could never complete this job on time the company went out and hired at least additional unskilled workers whose work constantly had to be redone by [redacted] personally The textured walls were one of those things Crown molding, paint and staining was also substandard until [redacted] fixed it himself As time went on [redacted] laid off these unskilled workers that were causing him to re-due their work until in the end he was back down to people including himself THOSE were the reasons for the delays in the job A job which was supposed to last less than weeks and ended up taking nearly weeks to complete Even though we did request some add ons, the majority of the delays were due to Driven's own labor problems and substandard workers [redacted] and I never sat at any table, but we did discuss exorbitant billing in my living room in which we discussed the prices for add ons and [redacted] AGREED to adjust some of them because he AGREED they were too high The final bill was paid AS AGREED upon and hence the invoice shows a ZERO balance at the completion of the job In fact [redacted] came back to do an additional job weeks later to replace a water tap in my laundry room for which I paid him cash He then came back to look at the damage to area around the crown molding in OCTOBER (months later) and AGREED to fix the problems but then never showed up, called, or took my calls Now why would a company I supposedly owed thousands of dollars to let their foreman come back to complete additional work and inspect the damage from the crown molding installation and agree to fix it and then SUDDENLY cut off contact with with me????? Again I have provided definitive proof that I have/had a zero balance with Driven and there is no reason they should not repair damage from defective work [redacted] said it would only take a few hours one day and then touch up paint the following day to correct this problem I don't understand what the problem is Fix this defective work by the end of this week (12/9/2017) or I will proceed with my complaints and legal remedies Regards, [redacted] ***
Complaint: ***
I am rejecting this response because: This business response is totally untrue and a complete and utter fabrication as attested to be the attached documents. As you can clearly see the last invoice was sent to me on July 7th which shows a zero (0) balance AFTER all change orders that are listed up to that very date The last work was completed a few days prior to this date. Yes, I wrote them a positive review for reasons. I liked the foreman *** and after they redid several portions of the job that were not up to standard it came out quite good *** began this job working by himself with one helper and they eventually hired or additional "unskilled" workers who didn't last long and were responsible for shoddy work that *** himself had to redo or have redone The job was supposed to be completed before the end of May. We did request several change orders but that is not the reason the job took until the first week of July to complete. It's because they had to go over shoddy work, which they did. However the problem with the cracking around all the crown molding didn't start to show until weeks after the job was complete and I was only asking that they repair their original work, and not for anything extra. The foreman *** came to my house on October 18th and looked at the cracking damaged caused by the calking around the crown molding and agreed to come on Monday October to fix this under warranty work. Never was there any discussion about owing any monies for this warranty repair or for anything else. I have and can provide all the text messages between *** and me to prove that. He never showed up and than would not return my phone calls and neither would his office or owner. By the way, I have never even talked to the owner of this business, nor has he/she had the common courtesy to contact me at any point in time to see how things were going and at no point in time did he/she sent me any email that the warranty was null and void due to any non payment or anything else. That is a pure lie and you can have full access to my email and computer to prove it. This business is welcome to try and lie and threaten me now with a "mechanics" lean. I welcome that. I will be more than happy to call their former workers into a court room as will be the case if these warranty repairs are not completed There is a simple solution to this problem. Fix the cracking that was caused by installation of the crown molding as is the law and good business practices If not I am fully able and prepared to pursue this matter to whatever level I need to in order to receive proper work under the terms of the contract and Texas law
Regards,
*** ***
After further discussions with [redacted], here is more information on the project. [redacted] was asked by the owners to complete a texturing technique that he told them repeatedly he had not done previously. They assured him it was easy and wanted him to do it anyway. They watched him texture, prime, and paint with two coats of paint and said they were satisfied with it. Later, they told him they did not like it and asked him to sand it down, put up textured wallpaper purchased by the owner, and paint it. Later, the owner said they should not have to pay for the re-work. Attached is an invoice the owner sat at the table and debated with [redacted], the things he said he should not have to pay for, the things he said were too high because he claimed he "knew how much things cost," and he had the check already made out for what he would pay, nothing more, and handed it to [redacted].
This client did not pay in full for the job. We have the invoices and check copies to show that he shorted us thousands of dollars on this job. He refused to pay the amount in full because he said it took too long to finish the job. However, the reason it took longer than...
anticipated is because he made many changes and additions to the original job, thus extending the time required to complete it. He recently contacted us wanting repairs done to a job he did not pay for. The foreman did go over and look at the project. We sent the client an email letting him know that the warranty was null and void due to his non-payment. We will not go back and do additional free work or any warranty work unless the bill is paid in full. At that point, we will be happy to honor the warranty. We have discussed filing a mechanics lien on his property and/or taking him to court to receive the additional funds but had decided against it until now, at which point we are considering all our options. He claims this was "shoddy work" but has given us a positive review on the Revdex.com site.
Complaint: [redacted]
I am rejecting this response because: This company is grasping for straws and trying to avoid responsibility to fix their faulty work. Let's start from the beginning. When Driven accepted this job and said it would take 3 to 4 weeks to complete. However the job unexpectedly began with ONLY [redacted] and a helper who could only cover things from dirt for the first few weeks. When he realized he could never complete this job on time the company went out and hired at least 4 additional unskilled workers whose work constantly had to be redone by [redacted] personally. The textured walls were one of those things. Crown molding, paint and staining was also substandard until [redacted] fixed it himself. As time went on [redacted] laid off these unskilled workers that were causing him to re-due their work until in the end he was back down to 2 people including himself. THOSE were the reasons for the delays in the job. A job which was supposed to last less than 4 weeks and ended up taking nearly 11 weeks to complete. Even though we did request some add ons, the majority of the delays were due to Driven's own labor problems and substandard workers. [redacted] and I never sat at any table, but we did discuss exorbitant billing in my living room in which we discussed the prices for add ons and [redacted] AGREED to adjust some of them because he AGREED they were too high. The final bill was paid AS AGREED upon and hence the invoice shows a ZERO balance at the completion of the job. In fact [redacted] came back to do an additional job weeks later to replace a water tap in my laundry room for which I paid him cash. He then came back to look at the damage to area around the crown molding in OCTOBER (months later) and AGREED to fix the problems but then never showed up, called, or took my calls. Now why would a company I supposedly owed thousands of dollars to let their foreman come back to complete additional work and inspect the damage from the crown molding installation and agree to fix it and then SUDDENLY cut off contact with with me????? Again I have provided definitive proof that I have/had a zero balance with Driven and there is no reason they should not repair damage from defective work. [redacted] said it would only take a few hours one day and then touch up paint the following day to correct this problem. I don't understand what the problem is. Fix this defective work by the end of this week (12/9/2017) or I will proceed with my complaints and legal remedies.
Regards,
[redacted]
When [redacted] went to pick up the final payment, [redacted] told him he was only giving him a portion of it and deducting the rest because of how long it took to finish the project, that he was out of his kitchen and having to go out to eat for weeks. However, the project ran so long because the client continued to add to the scope of work, making the project run much longer than expected, and we had to put off starting other scheduled jobs to finish his requests. He gave [redacted] a check that was already made out for a much lesser amount when he showed up. We had to adjust the final invoice to reflect the final amount so we could close out the project in our system. We have every invoice, every change made in our files. I have attached the contractor agreement he signed. Item 6 has to do with non-payment. Here is the review the client gave when the job was completed. He got THOUSANDS of dollars of free labor out of us and we do not want to do any more free work. eview[redacted] and his team did an extensive remodeling for us on our recently bought home. This included painting, refinishing, all new doors, removal/rebuilding walls, bathroom vanities, electrical and just about everything else. It came out BEAUTIFUL in the end. It did take longer than expected due to some labor problems, (hence the 4 stars) but it was well worth the wonderful final product that they produced. [redacted] is honest, dependable, knowledgeable and is a 1st class craftsman. I highly recommend hiring [redacted] to do most anything you need done around a home. Great guy too.
Complaint: [redacted]I am rejecting this response because: I have submitted conclusive evidence in writing that my bill WAS in fact PAID IN FULL and that this company should repair it's work that was obviously substandard. On the other hand, the company cannot show any evidence of their false claim about me owing any money and has done nothing except shirk responsibility to stand behind their work and honor their warranty. Now I understand why the owner of this company was never involved for one second and let their foreman and their band of unqualified workers complete a 1 month job in 2 1/2 months. The Revdex.com should take action against companies and owners like this. Consumers need to be protected from companies that when fully paid, refuse stand behind their work. Since they refuse to do the necessary repairs, now I will take the next step in the legal process. Regards,[redacted]
The customer did NOT pay his invoice in full. He shorted us approximately $6,000. This voids any warranty work he claims he should receive. If he pays his invoice in full, we will be happy to reinstate the warranty. Otherwise, we will not complete any warranty work.
Complaint: [redacted]I am rejecting this response because: These are complete fabrications and lies. I have provided CONCRETE proof that my account is paid in full and zero balance is due by the companies own records the following day after completion of the job. The company provides zero proof of their claim other than making up stories that never happened. [redacted] (the foreman) never came for any alleged final payment nor did he ever take any payments during the entire job. A female office manager named [redacted] did that all the time. What [redacted] (the foreman) did do is come to our home on October 18th (some 3 months AFTER completion) and look at the damage and AGREE to come on October 23rd to fix the defective work. Now WHY would [redacted] (the foreman) come to our home but yet suddenly within that 5 days not show up or call me ever again IF I really owed some $6,000 (which is false) from 3 months earlier???? No doubt because the absentee owner told him not to come for some reason. If needed I can provide voice mails and text messages from [redacted] (the foreman) confirming everything I have said. This is becoming ridiculous. Obviously this owner does not want to provide warranty services for the work his company did for a fulfilled contract and total payment. My review he attached talks specifically about the labor problems they were having and this damage from the crown molding was in fact installed by these very same unskilled workers whose work during their time here had to be redone many times by the frustrated foreman [redacted]. As clearly shown the Revdex.com should pull Driven's accreditation for this blatant violation . If this business does not agree to fix their defective work within the next 10 days, I will be forced to file complaints with the Consumer Protection Agency, The Federal Trade Commission, and take this to small claims court as I have already gotten an estimate from another company to fix Driven's defective work and I will be suing for that amount plus filing costs. I am retired so I have nothing but time and energy to pursue this matter to it's fullest as it's the right thing to do, to maybe protect another consumer from being wronged and taken advantage of by a contractor as we have been. Regards,[redacted]