Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can only add that I was not given choicesThe man I spoke with made it very clear my option was to pay or continue being billedIf you look at the back side of the bill it says nothing about ending the rental.My point to all this is that I question the legality of making people pay when this company does not have signed agreements with the people that they rent toThere is no paperwork/no agreements.I never signed an agreement with the electric companyIt would be kinder to people to explain up front that there would be a buyout regardless of how many years you rentedIt is such poor businessto spring this on anyoneI was a good customer for many years Regards, [redacted]
We believe that the as the public records in regard to other households expressing complaint about the New England Water Heater Company clearly supports the attempt by the company to misrepresent the facts of matter and what took placeThe information is inaccurate and the bottom line is that we will continue our complaint through Office of the *** Attorney General and according to appropriate laws to show that New England Water Company according to our record refuse to allow the purchase of the Water Heater on the basis that it will be fixed or replace and collected the $dollars per month on the said conditionThe New England Water Heater Company collected the $fee for over years and is walking away without any attempt to fix the Water Heater and simply in violation of the contractNo company should be allowed to charge a consumer for over $per month on agreement and simply walk away from the obligation of said and agreed terms of the contractThis is not about who said and what was said but rather on facts of matter that New England Water Heater Company should not continue violate the terms of its contract and claim to be recognized by Revdex.comYou can see the number of similar complaints by other families with similar concerns.Our hope would be that the Office of the *** Attorney General will take a closer look at the New England Water Heater Company and stop the company's predatory practice in violation of all the existing consumer protection acts
Regards,
*** ***
We have received the complaint listed above, and we are sending this letter in response to the complaintThe property was recently sold, and Me***'s admission to us, was not disclosed in the paperwork for the sale as being a rental unitFurthermore she had indicated that the buyer was a
builder and did not want to take over the rental of the water heaterWe had presented her two solutions in order to close the rental of the water heaterWe had presented her two solutions in order to close the rental of the water heater; she could arrange for the rental unit to be removed or replaced and forward us written documentation showing this had been done, or she could purchase the rental water heater from usShe had sent us a buy out payment of on 1/14/2016, and we have closed the rental appropriatelyShe did send us a written request for a copy of her rental agreement on 1/14/2016, which we had replied to the same dayAdvising her the electric company that we purchased the rental water heater account from did not provide us with a written rental agreement and that in the absence of a signed rental agreement the back of the bills govern the rentalWe did provide a copy of the back of the bills to her enclosedThe buy out price, which was mailed to her on 1/4/that was given to her was based on the below:minimum base buy out price: 175.00Balance due for rent through March 27.09Adjustment for rental clearing rent from January-March -39.52Total 162.57As shown above, the buy out was requested in January, and we cleared all rent due from the end of December onWe feel the buy out offered is properly adjusted for the rental period which was not due yet on the account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I can only add that I was not given 2 choices. The man I spoke with made it very clear my option was to pay or continue being billed. If you look at the back side of the bill it says nothing about ending the rental.My point to all this is that I question the legality of making people pay when this company does not have signed agreements with the people that they rent to. There is no paperwork/no agreements.I never signed an agreement with the electric company. It would be kinder to people to explain up front that there would be a buyout regardless of how many years you rented. It is such poor businessto spring this on anyone. I was a good customer for many years.
Regards,
[redacted]
The customer rented a water heater from us since 1998, as part of the rental we do provide free parts and service on the unit, when we are notified of the issue. The rental agreement under section 2, states that either party may immediately terminate this Lease on written notice to the other if the...
" Water Heater becomes inoperable and, in the opinion of the of the company, is beyond repair." On 6/12/2015 we had a request for service on the rental unit for a serve leak, it was made clear by the customer that they needed service as as soon as possible and we advised our service contractor to get in touch with the customer as soon as they could. Later that day we received word back from the service contractor that the rental was un-repairable. We attempted to contact Mr. [redacted] to go over the results of the service at that time, however he was noticeably upset when we called as he was told by the contractor about the changes to current federal laws which make manufacture of the size of the water heater he has impossible, and did not let us speak to him in regards to the results of the service call. A written notice was sent out to him that day to explain how the water heater was found to be un repairable and that the rental account would be closed. On 7/20/15 Mr. [redacted] contacted us to demand replacement of the rental unit. We explained to him that we no longer have the size of the water heater he currently has, and are unable to get a new one in that size. We also explained how our company policy does not allow us to replace a water heater at the 1/2 the size of what the customer is currently produced under current federal regulations. he claims that the service contractor incorrectly diagnosed the tank as being un repairable and demanded that we fix the tank per our agreement with him. We advised him that the service person has already confirmed the tank, which was leaking from the bottom, was not bale to be repaired, and we would not be sending another service person out to repair the tank based on the original assessment. as leaks from the vessel itself are not repairable. In regards to the replacement of the water heater, section 7 of the rental agreement states that replacement of the water heater is at the companies option. The agreement itself does not provide for an automatic replacement of the rental unit, and does actually terminate as soon as the unit is determined to be un-repairable by the company's service contractors. There have been only a few contacts with the consumer over the years, and looking through our notes, we have no record of ever refusing to let the customer buy out the rental. On 12/3/98 we have record of Mr. [redacted] calling us to correct some information on the account shortly after it was put into his name, and he made at that time an inquiry about purchasing the rental, which we had advised him he could do at that time for 107.88, which he declined to do as he wanted to continue rental with us at that time. Our check on the property shows the house is on the market, our rentals are not transferable within the first five years of the agreement with the customer. the customer was renting a water heater which was providing hot water to the house since 1998 until it failed in 2015. There had not been any calls for service until the severe leak call in June, which was not able to be repaired. This was not a service contract, it was a rental, and the customer has had our equipment available to provide the property with hot water until it failed. Replacement is not something provided by the agreement, although in most cases it is in our companies best interest to offer replacement, it is not always possible to do so. Please feel free to call with any questions or concerns. I can be reached at [redacted].
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can only add that I was not given choicesThe man I spoke with made it very clear my option was to pay or continue being billedIf you look at the back side of the bill it says nothing about ending the rental.My point to all this is that I question the legality of making people pay when this company does not have signed agreements with the people that they rent toThere is no paperwork/no agreements.I never signed an agreement with the electric companyIt would be kinder to people to explain up front that there would be a buyout regardless of how many years you rentedIt is such poor businessto spring this on anyoneI was a good customer for many years Regards, [redacted]
We believe that the as the public records in regard to other households expressing complaint about the New England Water Heater Company clearly supports the attempt by the company to misrepresent the facts of matter and what took placeThe information is inaccurate and the bottom line is that we will continue our complaint through Office of the *** Attorney General and according to appropriate laws to show that New England Water Company according to our record refuse to allow the purchase of the Water Heater on the basis that it will be fixed or replace and collected the $dollars per month on the said conditionThe New England Water Heater Company collected the $fee for over years and is walking away without any attempt to fix the Water Heater and simply in violation of the contractNo company should be allowed to charge a consumer for over $per month on agreement and simply walk away from the obligation of said and agreed terms of the contractThis is not about who said and what was said but rather on facts of matter that New England Water Heater Company should not continue violate the terms of its contract and claim to be recognized by Revdex.comYou can see the number of similar complaints by other families with similar concerns.Our hope would be that the Office of the *** Attorney General will take a closer look at the New England Water Heater Company and stop the company's predatory practice in violation of all the existing consumer protection acts
Regards,
*** ***
We have received the complaint listed above, and we are sending this letter in response to the complaintThe property was recently sold, and Me***'s admission to us, was not disclosed in the paperwork for the sale as being a rental unitFurthermore she had indicated that the buyer was a
builder and did not want to take over the rental of the water heaterWe had presented her two solutions in order to close the rental of the water heaterWe had presented her two solutions in order to close the rental of the water heater; she could arrange for the rental unit to be removed or replaced and forward us written documentation showing this had been done, or she could purchase the rental water heater from usShe had sent us a buy out payment of on 1/14/2016, and we have closed the rental appropriatelyShe did send us a written request for a copy of her rental agreement on 1/14/2016, which we had replied to the same dayAdvising her the electric company that we purchased the rental water heater account from did not provide us with a written rental agreement and that in the absence of a signed rental agreement the back of the bills govern the rentalWe did provide a copy of the back of the bills to her enclosedThe buy out price, which was mailed to her on 1/4/that was given to her was based on the below:minimum base buy out price: 175.00Balance due for rent through March 27.09Adjustment for rental clearing rent from January-March -39.52Total 162.57As shown above, the buy out was requested in January, and we cleared all rent due from the end of December onWe feel the buy out offered is properly adjusted for the rental period which was not due yet on the account
At this time, this account is in legal action and we cannot comment on, or respond directly to the complaint.New England Water Heater Co, Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I can only add that I was not given 2 choices. The man I spoke with made it very clear my option was to pay or continue being billed. If you look at the back side of the bill it says nothing about ending the rental.My point to all this is that I question the legality of making people pay when this company does not have signed agreements with the people that they rent to. There is no paperwork/no agreements.I never signed an agreement with the electric company. It would be kinder to people to explain up front that there would be a buyout regardless of how many years you rented. It is such poor businessto spring this on anyone. I was a good customer for many years.
Regards,
[redacted]
The customer rented a water heater from us since 1998, as part of the rental we do provide free parts and service on the unit, when we are notified of the issue. The rental agreement under section 2, states that either party may immediately terminate this Lease on written notice to the other if the...
" Water Heater becomes inoperable and, in the opinion of the of the company, is beyond repair." On 6/12/2015 we had a request for service on the rental unit for a serve leak, it was made clear by the customer that they needed service as as soon as possible and we advised our service contractor to get in touch with the customer as soon as they could. Later that day we received word back from the service contractor that the rental was un-repairable. We attempted to contact Mr. [redacted] to go over the results of the service at that time, however he was noticeably upset when we called as he was told by the contractor about the changes to current federal laws which make manufacture of the size of the water heater he has impossible, and did not let us speak to him in regards to the results of the service call. A written notice was sent out to him that day to explain how the water heater was found to be un repairable and that the rental account would be closed. On 7/20/15 Mr. [redacted] contacted us to demand replacement of the rental unit. We explained to him that we no longer have the size of the water heater he currently has, and are unable to get a new one in that size. We also explained how our company policy does not allow us to replace a water heater at the 1/2 the size of what the customer is currently produced under current federal regulations. he claims that the service contractor incorrectly diagnosed the tank as being un repairable and demanded that we fix the tank per our agreement with him. We advised him that the service person has already confirmed the tank, which was leaking from the bottom, was not bale to be repaired, and we would not be sending another service person out to repair the tank based on the original assessment. as leaks from the vessel itself are not repairable. In regards to the replacement of the water heater, section 7 of the rental agreement states that replacement of the water heater is at the companies option. The agreement itself does not provide for an automatic replacement of the rental unit, and does actually terminate as soon as the unit is determined to be un-repairable by the company's service contractors. There have been only a few contacts with the consumer over the years, and looking through our notes, we have no record of ever refusing to let the customer buy out the rental. On 12/3/98 we have record of Mr. [redacted] calling us to correct some information on the account shortly after it was put into his name, and he made at that time an inquiry about purchasing the rental, which we had advised him he could do at that time for 107.88, which he declined to do as he wanted to continue rental with us at that time. Our check on the property shows the house is on the market, our rentals are not transferable within the first five years of the agreement with the customer. the customer was renting a water heater which was providing hot water to the house since 1998 until it failed in 2015. There had not been any calls for service until the severe leak call in June, which was not able to be repaired. This was not a service contract, it was a rental, and the customer has had our equipment available to provide the property with hot water until it failed. Replacement is not something provided by the agreement, although in most cases it is in our companies best interest to offer replacement, it is not always possible to do so. Please feel free to call with any questions or concerns. I can be reached at [redacted].