Driver's Edge

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.It is correct that I had an issue with the original visit to Driver's Edge, and they did repair the damage to the studs by reinstalling a new set, it is not true that this was free of chargeI can provide the invoice as proof.It is also true that it was explained to me that the quote would be valid so long as there were no frozen bolts, the original quote was for $and not the $as stated.The problem is, that although the bolts were frozen, I was not told by Driver's Edge that the quote would increase to $until I came to pick up the carI was due to pick up the car the prior day, but received a call asking if I could come back in the morningWhen I returned, I was charged $I was not told during that phone call that they would be charging me moreThey also informed me during the call that if I wanted to delete the resonator and muffler, it would cost $moreMy response was that I would think about itThey went ahead and did the work anyways.The original quote and work that I had agreed to was for $and to install the downpipes and downpipes only.When I came the following day, I had brought enough money to pay the original invoice of $700, and when I was told it was now $I informed Driver's Edge that I would have to return with the remaining $of the $paid.I did not complain, I assumed there had been some sort of misunderstanding but realize that this is not the caseI may have chosen to do the resonator delete in the future, but seeing as they had done it already and they had done quality work on my vehicle in the past, and I was satisfiedI was however a little disappointed that they were not upfront and honest about the increase in cost, after I was waiting to pick up my car, when they called me.However on my way home, there was a check engine light and a misfire on cylinder due to a breather valve on the PCV system that was not reattachedI also had a low coolant warning on my dashboard.It was necessary for me to pull over and reattach the line myself, the engine misfire would have prevented the vehicle from traveling safety due to increased crankcase pressureThis is especially important taken into consideration that this *** engine has two turbos that run boost pressure of maximum PSIThe PCV system is essential to allow excess boost pressure to escape through the valves, and malfunction of this breather system can cause serious and permanent damage, including internal engine damage and premature wear on the turbochargers.When I returned the following day with the remaining $I informed them that there was a misfire, and they apologized however claimed "it's a german car and there are a lot of complicated parts"I asked them to take a look at the rattle, and the coolantThis is not fair to me the customer, when I pay a mechanic to do work on the car I expect the work to be done 100% and done properly, not leaving anything unbolted, unfinished, or unattached.They took the car in and I left after they assured me it was fixed.However the car rattled all the way home, the same it had done beforeWhen I arrived at home I opened the hood and noticed that coolant was spilling, with a hole in the coolant overflow tank and I noticed that the Coolant Level Sensor was also stripped from the socket, with one wire hanging outThis was not the state of the car when I brought the vehicle in to their shop.It disappointed me that they sent me home where this would have been obvious to them, when they claim they checked the coolant levelThis is the dishonesty that disappointed me.Should Driver's Edge had honored their work and replaced the Coolant level sensor when I brought the car back as this was in working condition when I originally had brought in the car, I would have been satisfied.They claim that they would have honored their work if something was not done properly, and I should have brought the car back before leaving a bad reviewHowever, I did bring the car back in, and they clearly admit to that in their latest response.A culmination of several events led me to write a bad review, and after attempting to communicate with them, it turned into them responding with threats of legal action.I removed my review out of fearThey then proceeded to call me on my personal phone, and left a very threatening voicemail where they encouraged me to "come to the shop and see what happens", they called me a "little dork", "immature", and a loser.I called them back to try and figure out why they were being so aggressive towards me*** ***, the owner of the shop answered, and said "Why don't you go sleep in your car, I hope you roll off into a ditch"They claimed that the reason the Coolant level sensor was malfunctioning was because "it's a *** part on your car".I am very disappointed to the way that they handled my situation.When I brought the car in and brought concern of the misfire, rattle, and coolant issue to them, they should have replaced the sensor, overflow tank, refilled my coolant, and apologized.Yet, they claimed that nothing was wrong.The coolant sensor is still in the state they gave it back to me, with the wires cutIf they would like, I can bring the car to their shop and they can replace the sensor and the coolant expansion tank.Short of that, I regretfully express my disappointment, and will bring my business elsewhere.It is interesting and saddening that they bring a private conversation I had with them, where I thought that we had a good client - business relationship, and use that as an excuse to slander me and humiliate me.They also posted my full name and this private personal information on their *** page under the review they left themselves, as well as on *** reviews.I hope that Driver's Edge will take the time to reconsider and try and understand my position as a client, and also understand that threats on my personal phone are unacceptableI did not inform law enforcement but would like to express my utter shock and disappointment in their behavior.I can provide copies of the invoices mentioned in my response if requested.Regards,
*** ***

We first met Mr.*** when he came to us back in January of because he bought wheels online and wanted us to install them The wheels he bought were the wrong size and needed wheel spacers and a wheel stud conversion kit in order for them to work In June we noticed we
had a bad review on *** from Mr.*** and contacted him to find out why he would give us a bad review on *** Mr.*** said he brought his vehicle to another shop to replace a wheel bearing and the mechanic stripped out his lug nuts and broke his wheel studs He said that mechanic said it was unsafe and could’ve hurt him After we explained to Mr.*** how wheel spacers and wheel stud conversion kits worked, Mr.*** came in and we fixed his wheel studs and stripped out lug nuts We did everything free of charge Mr.*** apologized to us over and over, took his bad reviews down and posted good ones Then in September Mr.*** called us again for an estimate on having downpipes he purchased installed on the vehicle. The quote over the phone was $as long as all the bolts and hardware came out with no problem and didn't have to be torched off and we stressed this to him because his vehicle is years old, we knew there would be frozen bolts, and also assuming the downpipes were the correct size for the vehicle We couldn't see the vehicle before doing the work because Mr.*** lived quite a distance away. He was ok with that and made the appointment. When Mr*** came in to have the work done, the owner asked him if there was anything else he wanted done. *** *** said he wanted to delete the resonator and have us finish the tail end of the exhaust with custom fabrication. The owner told Mr.*** it would be another $to do that work for himMr.*** said to go ahead and do it. The job was originally supposed to take hours, due to most bolts being frozen in place and having to be torched off, it took us longer to do the job, which we had told him at time of estimate it could happen. We ended up working on this vehicle for a total of hours and only charged him for hours. The deleting of the resonator increased the amount of work that had to be done and that was with Mr.***'s authorization When the customer came to pick it up, there were no fluids anywhere on the ground or under the lift it was put on for the work. When the customer went to pay he was $short and said he didn't have the money, but would have it the next day. We said no problem, just come back when you have it Mr.*** came back the next day to pay the $and said there was a slight rattle, he wanted us to check, we checked it and found the heat shield hitting the exhaust and repaired as needed at no additional charge. At this time, there was still no fluid leaking from the vehicle There was no check engine light on (Meaning there was no misfire). Mr.*** did not say anything was leaking at this time. Mr.*** called us about a week later asking us if he could rent a parking spot to fix a timing belt We had to say no, because we lease our shop and aren't allowed to sublet our shop or parking spaces Mr.*** kept insisting on us allowing him to and unfortunately we could not accommodate him and apologized because we couldn't due to insurance liability purposes and lease agreements Mr.*** said no problem and he'd talk to us soonThe following weekend after we received this call and a week and a half after this work was done, he sent us a *** message at 8pm on a Saturday night stating we caused a bunch of issues to his vehicle that he had to fix and now he wanted money back. The things he said were wrong with the vehicle, didn't mesh with when we had seen the car. There were absolutely no fluid leaks or check engine lights coming from the vehicle. Instead of him calling us when the problem occurred and asking us to look at it, he said he fixed it and wanted money back. As soon as we saw these messages we instantly checked *** due to the history of this customer and he posted bad reviews everywhere. Again this was Saturday night at 8pm, we are closed from 5:30pm Friday through 8:30am Monday. If there was an issue with the car he should've brought it back to us so we could check it and fix it accordingly. Again this was a week and a half after we had the vehicle in our possession. The vehicle was fine when it left our business and he was actually excited even the day after he came back, and never mentioned any issues days prior when speaking to him about a parking spot rental, he actually said how great the vehicle was doing with the new downpipes. Unfortunately Mr.*** had told us the day he brought it to us he had lost his job. So we think the issue with wanting money back stems from him being out of a job. The vehicle wasn't brought back to us with any issues; it was simply a *** message a week and a half later. Mr.*** then decided to slander us all over the internet At the bottom of every invoice we state "Warranty work has to be performed in our shop & cannot exceed the original cost of repair" Attached please find a copy of the invoice in question