Driver's Edge

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].It is correct that I had an issue with the original visit to Driver's Edge, and they did repair the damage to the studs by reinstalling a new set, it is not true that this was free of charge. I can provide the invoice as proof.It is also true that it was explained to me that the quote would be valid so long as there were no frozen bolts, the original quote was for $700 and not the $800 as stated.The problem is, that although the bolts were frozen, I was not told by Driver's Edge that the quote would increase to $1200 until I came to pick up the car. I was due to pick up the car the prior day, but received a call asking if I could come back in the morning. When I returned, I was charged $1200. I was not told during that phone call that they would be charging me more. They also informed me during the call that if I wanted to delete the resonator and muffler, it would cost $300 more. My response was that I would think about it. They went ahead and did the work anyways.The original quote and work that I had agreed to was for $700 and to install the downpipes and downpipes only.When I came the following day, I had brought enough money to pay the original invoice of $700, and when I was told it was now $1200 I informed Driver's Edge that I would have to return with the remaining $100 of the $1100 paid.I did not complain, I assumed there had been some sort of misunderstanding but realize that this is not the case. I may have chosen to do the resonator delete in the future, but seeing as they had done it already and they had done quality work on my vehicle in the past, and I was satisfied. I was however a little disappointed that they were not upfront and honest about the increase in cost, after I was waiting to pick up my car, when they called me.However on my way home, there was a check engine light and a misfire on cylinder 4 due to a breather valve on the PCV system that was not reattached. I also had a low coolant warning on my dashboard.It was necessary for me to pull over and reattach the line myself, the engine misfire would have prevented the vehicle from traveling safety due to increased crankcase pressure. This is especially important taken into consideration that this [redacted] 2.7 engine has two turbos that run boost pressure of maximum 15 PSI. The PCV system is essential to allow excess boost pressure to escape through the valves, and malfunction of this breather system can cause serious and permanent damage, including internal engine damage and premature wear on the turbochargers.When I returned the following day with the remaining $100 I informed them that there was a misfire, and they apologized however claimed "it's a german car and there are a lot of complicated parts". I asked them to take a look at the rattle, and the coolant. This is not fair to me the customer, when I pay a mechanic to do work on the car I expect the work to be done 100% and done properly, not leaving anything unbolted, unfinished, or unattached.They took the car in and I left after they assured me it was fixed.However the car rattled all the way home, the same it had done before. When I arrived at home I opened the hood and noticed that coolant was spilling, with a hole in the coolant overflow tank and I noticed that the Coolant Level Sensor was also stripped from the socket, with one wire hanging out. This was not the state of the car when I brought the vehicle in to their shop.It disappointed me that they sent me home where this would have been obvious to them, when they claim they checked the coolant level. This is the dishonesty that disappointed me.Should Driver's Edge had honored their work and replaced the Coolant level sensor when I brought the car back as this was in working condition when I originally had brought in the car, I would have been satisfied.They claim that they would have honored their work if something was not done properly, and I should have brought the car back before leaving a bad review. However, I did bring the car back in, and they clearly admit to that in their latest response.A culmination of several events led me to write a bad review, and after attempting to communicate with them, it turned into them responding with threats of legal action.I removed my review out of fear. They then proceeded to call me on my personal phone, and left a very threatening voicemail where they encouraged me to "come to the shop and see what happens", they called me a "little dork", "immature", and a loser.I called them back to try and figure out why they were being so aggressive towards me. [redacted], the owner of the shop answered, and said "Why don't you go sleep in your car, I hope you roll off into a ditch". They claimed that the reason the Coolant level sensor was malfunctioning was because "it's a [redacted] part on your car".I am very disappointed to the way that they handled my situation.When I brought the car in and brought concern of the misfire, rattle, and coolant issue to them, they should have replaced the sensor, overflow tank, refilled my coolant, and apologized.Yet, they claimed that nothing was wrong.The coolant sensor is still in the state they gave it back to me, with the wires cut. If they would like, I can bring the car to their shop and they can replace the sensor and the coolant expansion tank.Short of that, I regretfully express my disappointment, and will bring my business elsewhere.It is interesting and saddening that they bring a private conversation I had with them, where I thought that we had a good client - business relationship, and use that as an excuse to slander me and humiliate me.They also posted my full name and this private personal information on their [redacted] page under the review they left themselves, as well as on [redacted] reviews.I hope that Driver's Edge will take the time to reconsider and try and understand my position as a client, and also understand that threats on my personal phone are unacceptable. I did not inform law enforcement but would like to express my utter shock and disappointment in their behavior.I can provide copies of the invoices mentioned in my response if requested.Regards,
[redacted]