Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed the receipt as requested by the business on the day it was requestedThey responded back with an additional question days after the receipt was emailed to themI answered their question promptly; however I have not heard back from them againComplaint ID# [redacted] was closed out because Revdex.com had not received a response back from meI called and asked to have it re-opened and have attached my response because I have had no further contact with the business; therefore issue has not been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for the opportunity to address this matterThe client originally wanted a hotel and parking package reservation for one night, but she made the reservation in error for two nights (and 417) and cancelled in the amount of the additional night (half of $= $refunded on 317)On 317, the client requested cancellation of the one remaining night as well, so we cancelled that remaining night, and refunded her $ She has only been charged $for cancellation of one night(see published cancellation policy on our site stay123.com faq and also indicated on the written confirmation.) There is no advertisingWe are an authorize by our partner hotel to advertise our hotel and parking package which includes a hotel night, free shuttle and free long term parkingThis is what was advertised at a specified price which would have been honored, had the client kept her confirmed reservationThe client booked this package for nights, although inadvertently, as she only needed one nightThis resulted in pricing figures that were higher than her expectationThis matter was corrected for her, without charge, and confirmed to her in writingSubsequently, she chose to cancel her one remaining night, and she was then subject to our cancellation policy which results in a $feeThe remainder of her original payment of $less $for cancellation ($45.60) has already been refunded.If any additional information is needed please let me know.All the bestJodiStay123.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Well after days from my original canceling april ***, finally got our money back.Thanks Sincerely, [redacted] ***
Our client cancelled her reservation with us, and was due a refund of her advance depositShe subsequently disputed the charge with her issuing bank, and we did not contest the reversal, because the client was truly due the refund The issuing bank has already issued a full credit for the chargeWe no longer have access to the funds to reverse, because it has already been done by her credit card issuing bank
The client's email which was an answer to our question regarding description of the unnamed charges: [redacted] Dear [redacted] ***, Thank you for the details, and thank your patience while we review this matterOur accountant will process a refund and send you the difference ($has already been refunded back to your credit card) of $in the form of a company checkAll the best Jodi- [redacted] Thank you for your emailOur accounts manager is reviewing this matter for you and we are anxious to have this resolved to your complete satisfactionThere is just one question, if I may, as the fare is listed at $37.00, please let me know the basis of the extra charge of $Looking forward to your replyAll the best Jodi [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In our discussion with the hotel's business manager, she indicates that she was unaware that the third party was charging customers an amount in excess of their room rate.Our major concern still has not been addressed by the vendorWe reserved a room with a king bed and handicap showerOur receipt from the third party vendor shows a"confirmed" reservation for a king room with handicap showerWe were not provided with the room that we reserved through this vendorThe room with a handicap showerwas not available at the "confirmed" hotel when we arrivedThe hotel was unable to satisfy our reservation and offered us a special rate due to their inability to provide uswith the room that we had reserved, with an advanced deposit, from this third party providerWhen we inquired with the third party provider, we were rudely advised by a representative of management that they communicated our request to the hotel correctly and they cannot be responsible if the room we reserved was not provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The three reservations were all cancelled as per [redacted] 's requestOur written cancellation policy states that cancellations will result in a $charge per room, as referred to in the above inquiry The refunds have been issued as follows and should appear within hours of issuance: [redacted] refunded $[redacted] refunded $[redacted] refunded $415If any additional information is needed please let me know[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have attached a screenshot from 216, I did finally receive an email from Stayconfirming the cancellation of reservation [redacted] Sincerely, [redacted]
Thank your for your inquiry*** *** reservation at Clarion Tampa was indeed fulfilled and confirmed by the hotel on *** January, and then subsequently requested to be cancelled by ** ***There is a posted fee for cancellation of confirmed reservations of $ The refund of $has
already been issued, and should appear as a credit to the card statement within business day.If any additional information is needed please let me know. Jodi C***
Thank you for bringing this matter to our attentionOur agency does not charge any fees to our clients nor impose any service chargesThe client reserved a package that includes long term parking, round trip transfers to and from the BWI airport at a price of $plus tax = $total costAn
advance deposit portion of $was charged in advance to guarantee the reservation, and fully credited to the total cost. This was clearly indicated on the site's booking form prior to completion and prior to booking, and reiterated on the confirmation and receipt(please see attachment, lower section of the form breaks down the advance deposit portion, and confirmation emails)The hotel offers room (only) rates that range from $to $based on availability and seasonThose rates do not include parking or shuttle service. The Park and Fly package rate is indeed higher than the hotel's direct room-only rates, as it bundles long term parking which normally costs $per dayWe negotiate package bundle rates at a volume discount and market them to our clients onlineThis client parked at the hotel, and took a complimentary shuttle to the airportHad he booked separately, the parking alone would have cost $extra, but our Park & Fly package rate allows us to include parking in the room rate of $plus tax.If any additional information is needed, please let me know.Jodi C***Stay123.com
Good eveningThank you for informing us of this issueThe hotel was originally contracted to offer services as included in their listing on our site.Routinely, when a hotel enters into an agreement to be advertised on our site, the hotel issues us specific package inclusions (hotel room types,
number of parking days included and shuttle hours) and they are published as such. Had the hotel not fulfilled its obligation for our client, although there is no monetary value placed on courtesy shuttle services, our management and the hotel's management still would have certainly ensured that the hotel cover the cost of a private taxi just for you, both ways if necessary, to ensure that the expected level of service was provided as needed.You decided to sleep at the hotel, and did not take advantage of the available free parking inclusion, and parked elsewhereOur company is unable to cover the cost of the additional parking. As a courtesy, the hotel will reduce the room rate to a regular discounted rate without parking and we will refund the advance payment that was made of $The refundwill be issued today 12/**/
Hotel issued cancellation Jan ** #*** as per Kiely at the hotel front deskReservations are not viewable onlinePlease call toll free *** *** or the hotel directly ###-###-#### to verify cancellation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The specific type of room (equipped with handicapped shower) to be provided for the client, as stated in the original receipt of pre-payment provided to client by STAY123.com as well as the folle-mail provided to the client by this business was not provided to the client when we arrived at the requested "place of accommodation"Comfort Inn reservation customer service was unable to assist usTheir staff indicated that our original reservation request was incorrectly communicated to them by STAY123.com.The business, STAY123.com , failed to correctly communicate our room reservation to the COMFORT INN BWI AIRPORTThis business refuses to acknowledge their part in our final dilemma upon arrival at our designated hotelTheir staff member acted in a disrespectful manner when we attempted to explain our situation using telephone contact.We feel that a portion of the fee that they charged in their "ADVANCED DEPOSIT PRE-PAYMENT"Comfort Inn states that "pre-payment" was not part of the cost of the hotel stay. STAY123.COM HAS NEGLECTED TO PROVIDE THE CLIENT WITH THE ROOM & SERVICES THAT HAD BEEN CONTRACTED IN THE ORIGINAL ROOM/PARKING RESERVATION.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good morning,Copied from the original issue: Customer’s Statement of the Problem:The vendor appears to be charging for his service for obtaining room reservations without disclosing that a fee is being added to the cost of the room actually charged by the hotel itself.is an invalid and baseless statement of what the vendor "appears to be" doing. The vendor is clear, there are no fees being added. There is an advance deposit pre-payment which is fully credited to the cost of the hotel stay. In the original response, the process is fully explained, in addition, the terms and procedures are clearly outlined and stated on the website in the "Terms", and reiterated in the "FAQ" on the site prior to booking and prior to client login, with no commitment required. Once confirmed, the terms are again specified on the receipt and confirmation emails sent to the client, and at that point there is an option to cancel if any client is unsatisfied with any terms.I am unable to any offer further resolution other than a clear explanation to accompany our outlined policies and procedures with regard to this issue. If the client had stated his objection to payment for the hotel room, he may have considered choosing to cancel this service prior to consuming, rather than raising an issue after having taken advantage of the services provided bv the hotel.
Our partner hotels give us a set allotment of rooms to be sold only to our clients, and although they may be fully booked, our rooms are still guaranteed.However, since our client has insisted on cancellation, her deposit has been refunded 6/*/16 and the room will not be reserved as per her request.
The three reservations were all cancelled as per [redacted]'s request. Our written cancellation policy states that cancellations will result in a $10 charge per room, as referred to in the above inquiry. The refunds have been issued as follows and should appear within 48 hours of...
issuance:[redacted] refunded $17.65 4/**/15[redacted] refunded $28.75 4/**/15[redacted] refunded $17.65 4/**/15If any additional information is needed please let me know.[redacted]
Thank you for your letter. Please have the client provide a copy of the original dated taxi receipt by email ([redacted]) or fax ###-###-####, and I will review the matter for further compensation.Jodi C[redacted]Stay123.comTel ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm sorry, but I can't accept their response. They say the hotel confirmed the reservation on 1/**/16, which just happens to be the first date I asked for cancellation. They failed to send us a detailed confirmation of the reservation like their initial reservation email said they would. I continued to send four additional requests to them during the following week, to which the did not reply. The ONLY reason we had to cancel the reservation was due to their failure to update us on our reservation, given that it was so close to the trip date. We did not change our plans because we wanted to, and therefore should not be held to the $10.00 cancellation fee. Additonally, if stating the reservation was cancelled when we requested it (rather than when the Revdex.com contacted them), then the refund would already have shown up in the bank. And the reservation is STILL not showing as cancelled on the webiste, nor have I received the cancellation confirmation email. Ultimately, I'll eat the $10.00 fee if that's what it takes, but I need to see that the reservation is indeed canceled online and that I won't be charged anything by the hotel for a no-show before I can accept this resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed the receipt as requested by the business on the day it was requested. They responded back with an additional question 6 days after the receipt was emailed to them. I answered their question promptly; however I have not heard back from them again. Complaint ID#[redacted] was closed out because Revdex.com had not received a response back from me. I called and asked to have it re-opened and have attached my response because I have had no further contact with the business; therefore issue has not been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed the receipt as requested by the business on the day it was requestedThey responded back with an additional question days after the receipt was emailed to themI answered their question promptly; however I have not heard back from them againComplaint ID# [redacted] was closed out because Revdex.com had not received a response back from meI called and asked to have it re-opened and have attached my response because I have had no further contact with the business; therefore issue has not been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for the opportunity to address this matterThe client originally wanted a hotel and parking package reservation for one night, but she made the reservation in error for two nights (and 417) and cancelled in the amount of the additional night (half of $= $refunded on 317)On 317, the client requested cancellation of the one remaining night as well, so we cancelled that remaining night, and refunded her $ She has only been charged $for cancellation of one night(see published cancellation policy on our site stay123.com faq and also indicated on the written confirmation.) There is no advertisingWe are an authorize by our partner hotel to advertise our hotel and parking package which includes a hotel night, free shuttle and free long term parkingThis is what was advertised at a specified price which would have been honored, had the client kept her confirmed reservationThe client booked this package for nights, although inadvertently, as she only needed one nightThis resulted in pricing figures that were higher than her expectationThis matter was corrected for her, without charge, and confirmed to her in writingSubsequently, she chose to cancel her one remaining night, and she was then subject to our cancellation policy which results in a $feeThe remainder of her original payment of $less $for cancellation ($45.60) has already been refunded.If any additional information is needed please let me know.All the bestJodiStay123.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Well after days from my original canceling april ***, finally got our money back.Thanks Sincerely, [redacted] ***
Our client cancelled her reservation with us, and was due a refund of her advance depositShe subsequently disputed the charge with her issuing bank, and we did not contest the reversal, because the client was truly due the refund The issuing bank has already issued a full credit for the chargeWe no longer have access to the funds to reverse, because it has already been done by her credit card issuing bank
The client's email which was an answer to our question regarding description of the unnamed charges: [redacted] Dear [redacted] ***, Thank you for the details, and thank your patience while we review this matterOur accountant will process a refund and send you the difference ($has already been refunded back to your credit card) of $in the form of a company checkAll the best Jodi- [redacted] Thank you for your emailOur accounts manager is reviewing this matter for you and we are anxious to have this resolved to your complete satisfactionThere is just one question, if I may, as the fare is listed at $37.00, please let me know the basis of the extra charge of $Looking forward to your replyAll the best Jodi [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In our discussion with the hotel's business manager, she indicates that she was unaware that the third party was charging customers an amount in excess of their room rate.Our major concern still has not been addressed by the vendorWe reserved a room with a king bed and handicap showerOur receipt from the third party vendor shows a"confirmed" reservation for a king room with handicap showerWe were not provided with the room that we reserved through this vendorThe room with a handicap showerwas not available at the "confirmed" hotel when we arrivedThe hotel was unable to satisfy our reservation and offered us a special rate due to their inability to provide uswith the room that we had reserved, with an advanced deposit, from this third party providerWhen we inquired with the third party provider, we were rudely advised by a representative of management that they communicated our request to the hotel correctly and they cannot be responsible if the room we reserved was not provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The three reservations were all cancelled as per [redacted] 's requestOur written cancellation policy states that cancellations will result in a $charge per room, as referred to in the above inquiry The refunds have been issued as follows and should appear within hours of issuance: [redacted] refunded $[redacted] refunded $[redacted] refunded $415If any additional information is needed please let me know[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have attached a screenshot from 216, I did finally receive an email from Stayconfirming the cancellation of reservation [redacted] Sincerely, [redacted]
Thank your for your inquiry*** *** reservation at Clarion Tampa was indeed fulfilled and confirmed by the hotel on *** January, and then subsequently requested to be cancelled by ** ***There is a posted fee for cancellation of confirmed reservations of $ The refund of $has
already been issued, and should appear as a credit to the card statement within business day.If any additional information is needed please let me know. Jodi C***
Thank you for bringing this matter to our attentionOur agency does not charge any fees to our clients nor impose any service chargesThe client reserved a package that includes long term parking, round trip transfers to and from the BWI airport at a price of $plus tax = $total costAn
advance deposit portion of $was charged in advance to guarantee the reservation, and fully credited to the total cost. This was clearly indicated on the site's booking form prior to completion and prior to booking, and reiterated on the confirmation and receipt(please see attachment, lower section of the form breaks down the advance deposit portion, and confirmation emails)The hotel offers room (only) rates that range from $to $based on availability and seasonThose rates do not include parking or shuttle service. The Park and Fly package rate is indeed higher than the hotel's direct room-only rates, as it bundles long term parking which normally costs $per dayWe negotiate package bundle rates at a volume discount and market them to our clients onlineThis client parked at the hotel, and took a complimentary shuttle to the airportHad he booked separately, the parking alone would have cost $extra, but our Park & Fly package rate allows us to include parking in the room rate of $plus tax.If any additional information is needed, please let me know.Jodi C***Stay123.com
Good eveningThank you for informing us of this issueThe hotel was originally contracted to offer services as included in their listing on our site.Routinely, when a hotel enters into an agreement to be advertised on our site, the hotel issues us specific package inclusions (hotel room types,
number of parking days included and shuttle hours) and they are published as such. Had the hotel not fulfilled its obligation for our client, although there is no monetary value placed on courtesy shuttle services, our management and the hotel's management still would have certainly ensured that the hotel cover the cost of a private taxi just for you, both ways if necessary, to ensure that the expected level of service was provided as needed.You decided to sleep at the hotel, and did not take advantage of the available free parking inclusion, and parked elsewhereOur company is unable to cover the cost of the additional parking. As a courtesy, the hotel will reduce the room rate to a regular discounted rate without parking and we will refund the advance payment that was made of $The refundwill be issued today 12/**/
Hotel issued cancellation Jan ** #*** as per Kiely at the hotel front deskReservations are not viewable onlinePlease call toll free *** *** or the hotel directly ###-###-#### to verify cancellation
This advance deposit was refunded in full 4/**/$USD.If additional information is needed please let me know.Thank you.** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The specific type of room (equipped with handicapped shower) to be provided for the client, as stated in the original receipt of pre-payment provided to client by STAY123.com as well as the folle-mail provided to the client by this business was not provided to the client when we arrived at the requested "place of accommodation"Comfort Inn reservation customer service was unable to assist usTheir staff indicated that our original reservation request was incorrectly communicated to them by STAY123.com.The business, STAY123.com , failed to correctly communicate our room reservation to the COMFORT INN BWI AIRPORTThis business refuses to acknowledge their part in our final dilemma upon arrival at our designated hotelTheir staff member acted in a disrespectful manner when we attempted to explain our situation using telephone contact.We feel that a portion of the fee that they charged in their "ADVANCED DEPOSIT PRE-PAYMENT"Comfort Inn states that "pre-payment" was not part of the cost of the hotel stay. STAY123.COM HAS NEGLECTED TO PROVIDE THE CLIENT WITH THE ROOM & SERVICES THAT HAD BEEN CONTRACTED IN THE ORIGINAL ROOM/PARKING RESERVATION.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good morning,Copied from the original issue: Customer’s Statement of the Problem:The vendor appears to be charging for his service for obtaining room reservations without disclosing that a fee is being added to the cost of the room actually charged by the hotel itself.is an invalid and baseless statement of what the vendor "appears to be" doing. The vendor is clear, there are no fees being added. There is an advance deposit pre-payment which is fully credited to the cost of the hotel stay. In the original response, the process is fully explained, in addition, the terms and procedures are clearly outlined and stated on the website in the "Terms", and reiterated in the "FAQ" on the site prior to booking and prior to client login, with no commitment required. Once confirmed, the terms are again specified on the receipt and confirmation emails sent to the client, and at that point there is an option to cancel if any client is unsatisfied with any terms.I am unable to any offer further resolution other than a clear explanation to accompany our outlined policies and procedures with regard to this issue. If the client had stated his objection to payment for the hotel room, he may have considered choosing to cancel this service prior to consuming, rather than raising an issue after having taken advantage of the services provided bv the hotel.
Our partner hotels give us a set allotment of rooms to be sold only to our clients, and although they may be fully booked, our rooms are still guaranteed.However, since our client has insisted on cancellation, her deposit has been refunded 6/*/16 and the room will not be reserved as per her request.
The three reservations were all cancelled as per [redacted]'s request. Our written cancellation policy states that cancellations will result in a $10 charge per room, as referred to in the above inquiry. The refunds have been issued as follows and should appear within 48 hours of...
issuance:[redacted] refunded $17.65 4/**/15[redacted] refunded $28.75 4/**/15[redacted] refunded $17.65 4/**/15If any additional information is needed please let me know.[redacted]
Thank you for your letter. Please have the client provide a copy of the original dated taxi receipt by email ([redacted]) or fax ###-###-####, and I will review the matter for further compensation.Jodi C[redacted]Stay123.comTel ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm sorry, but I can't accept their response. They say the hotel confirmed the reservation on 1/**/16, which just happens to be the first date I asked for cancellation. They failed to send us a detailed confirmation of the reservation like their initial reservation email said they would. I continued to send four additional requests to them during the following week, to which the did not reply. The ONLY reason we had to cancel the reservation was due to their failure to update us on our reservation, given that it was so close to the trip date. We did not change our plans because we wanted to, and therefore should not be held to the $10.00 cancellation fee. Additonally, if stating the reservation was cancelled when we requested it (rather than when the Revdex.com contacted them), then the refund would already have shown up in the bank. And the reservation is STILL not showing as cancelled on the webiste, nor have I received the cancellation confirmation email. Ultimately, I'll eat the $10.00 fee if that's what it takes, but I need to see that the reservation is indeed canceled online and that I won't be charged anything by the hotel for a no-show before I can accept this resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed the receipt as requested by the business on the day it was requested. They responded back with an additional question 6 days after the receipt was emailed to them. I answered their question promptly; however I have not heard back from them again. Complaint ID#[redacted] was closed out because Revdex.com had not received a response back from me. I called and asked to have it re-opened and have attached my response because I have had no further contact with the business; therefore issue has not been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]