Driver's Village

Vehicle values that are offered through online resources are often different than the value determined at a dealership.  While we did have a different opinion on the value of the customer's vehicle once it was brought in, we do sincerely apologize for the manner in which the customer was...

communicated.  We hold our staff and managers to a high level of customer satisfaction and experience, and we failed to meet those standards in this case - we will use this instance as an opportunity to improve our communication.Driver's Village will reimburse the customer for their expenses, and will reach out personally to address their experience.

We have contacted the customer and have processed his refund per
his request.  We regret any inconvenience and will use this instance as a
means of improving our customer service in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Drivers Village only tried to make contact once on 01 November 2016, that's 11 days after the complaint was filed. They left a voicemail (Mike A[redacted]) and I called back within the hour and left a voicemail with my hours and asking for them to call me back. I never again received a call from them. I will try calling again following this message.

Customer's concern regarding brakes was addressed, with goodwill replacement of brakes at no cost to consumer.

Driver’s Village maintains that this vehicle has no accident history.  Attached please find the “AutoCheck” documentation that clearly shows no record of damage or an accident.  This was presented to the buyer during the purchase process.  If the buyer can produce authentic...

documentation as to vehicle damage or accident history, we will be happy to look into the matter.  The partial document included in the Revdex.com complaint shows no VIN or vehicle information, making it impossible for us to determine what vehicle this information is referring to.

We have consulted with customer, diagnosed the issue (resonator) and have agreed to cover the cost.  Customer agreed with this resolution to this matter.

Driver’s Village recently modified our online pricing
software.  There was an error in the software that inadvertently led to
inaccurate pricing on a few vehicles on our website, that has since been...

corrected. 
We are constantly monitoring our pricing and make every effort to ensure
accuracy.  We apologize for the inconvenience.

We will be happy to address the customer's concern, and have had numerous conversations with him.  Customer has contact information (cell phone - direct line) for the Service Manager and can contact him at his convenience to discuss his concern.

My complaint regarding my rotors, brake pads, and fog lights have been resolved the  3rd row seating hasn't but happy so far from what they was able to fix

The business has refunded my account with $140, close as resolved.

Our customers’ safety is our number one priority.  We have invested a significant amount of time and effort to assess this concern, including road testing this vehicle multiple times in snow-covered road conditions and have actively attempted to duplicate the customer’s concern.  We have...

had five different technicians and our Service Director make every effort to duplicate the concern. Additionally, we checked the brakes, powertrain components, any indicators of a drivetrain issue.  As of today, we believe we have located the issue and are correcting the concern.  We emphatically wish to help this customer, and will continue to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Driver's...

Village retrieved the vehicle from customer's residence, performed the agreed-upon service, and returned it to customer.  Vehicle was repaired and in working order upon its completion and when returned to customer. We consider the previous complaint addressed and resolved.  We remain open to customer returning the vehicle if they desire additional service work in the future.

Received call from Chuck G. - Service Manager stating that he could not find the complainant in their data base and believes that she has the wrong dealership.  There are several dealerships and we are not the one she has the complaint with.  Please get clarification from consumer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I have previously stated, which shows their ability to listen or pay attention, the repair has not been completed. The Driver's Village employee who returned the vehicle noted that it was still not fixed. I tried several times to reach the company that day, however due to a snowstorm, lines were down. Also upon return of my vehicle, the window switches no longer work on the drivers side door, the signal light does not shut off when you make the turn, and the cigarette lighter no longer works. Tends to make me believe that instead of replacing the Tire pressure sensor, that they actually removed a fuse. Each and every time I speak to the company they try and bully me. I don't bully well unfortunately. 
Regards,
[redacted]

Majority of my complaint has been complete the rotors, brake pads have been replaced on the 27th I was given a loaner car till they where replaced and I was able to pick up the car the following day on July 28th. the calibers haven't been replaced I assume it's not that bad it's still extremely...

rusty. The fog lights are working and the airbag light comes on when front seat passenger is not in vehicle I was told that is normal

Driver’s Village has repaired
the parts in question, specifically replacing the front rotors and pads at no
cost to the customer.  Customer expressed satisfaction to our management
upon completion of repair.

Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What is fair? Still no resolution...
Regards,[redacted]