Initial Business Response / [redacted] (1000, 13, 2015/06/30) */ I wish to apologize for not responding right away regarding a letter you wrote regarding a patient who was requesting a refundI had been out due to a back injury and I am trying to catch up on things like billsI wish to investigate the situation very soon, but I did not want more time to pass [redacted] make you think I am ignoring your lettersIt's at times like this when I wish I had insurance for time missed because as you know, when you are in business for yourself, every moment you are away, sick, on vacation, or whatever, your money flow is in the negativeAdd in the very bad economy plus I just fired a man who had been in my employ for almost years because we discovered he had been embezzling thousands in cash from our office and this had been going on for at least of those yearsMy wife had to come back to work in the office because we could not afford to hire another employee I will say a couple things about Mr [redacted] I know just a couple things right off the topI know he was a new patient on December 3, which happens to be my birthdayAnd I also remember that we gave him a refund of $because we found that we had accidentally over-charged him for something on his glasses- I believe it was a coating on his lensesI remember because I wrote the checkThat check sat at the front desk in an envelope with his name on it for about months waiting for him to pick it upI also know I got a phone call from a Citibank Visa Credit card representative telling me Mr [redacted] wanted a refundI told the representative that I did not know why he wanted a full refund when he had not even called us to let us know he was having a problem with his glassesAnd in our office the patient is always free to call or come in and see me for a free follow up visit in order to solve any problemHe never called and he never came in to talk to me or make an appointment to check his eyes or his glasses In all the years that I have been practicing optometry we have not had anyone call or complain to the Revdex.com about us, me, or the officeMr [redacted] is free to come in and request our help in order to re-check his eyes within the days we offerWe do not tell our patients they can come in a year later for a free follow up visit and I don't think anyone in the business would find that to be reasonableWe expect our patients to let us know there is a problem within a month or two, or even three, but after three months, we do charge a nominal fee (about $30) for a follow up visit Once again, I apologize for having not gotten right back to you earlierSince my back surgery in I have had episodes of back pain which are almost unbearableEvery once in a while my pain is so bad, I have to stay home until it gets better I will research this case further with my wife and my only other employeeThey will have more light to shed on the matter I am sureI wish that Mr [redacted] had used any of the avenues we offer to help our patientsWe make it very clear in beginning with all paperwork which they sign along with all the HIPAA forms what our office policies areAnd we do not have high feesI have been in this business for over years and insurance companies have not increased their reimbursement to us for eye exams and materials in that entire yearsIf anything they pay us lessAnd the economy is horrible for us independent optometristsI sure feels like someone is trying to put us out of business, including the governmentIt's just my view on what I have seen over the last quarter centuryGone are the days when a doctor could make a decent livingLast year my net income was less than $50, Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Immediately after I picked up my glasses, I was away on business for an extended periodWhen I returned, I visited the office to have my eyeglass prescription adjustedThe glasses were giving me headachesThe office said they would not adjust my prescription unless I gave them more moneyThe office said there was a month time limitThe office indicted the discussion was over and there would be no exceptionTHE END When I purchased my glasses there was never anything said about a time limit for prescription adjustments when I purchased the glassesI returned after approximately monthsThese are progressive lenses and I've had adjustments go on for months or more with other optometristsExtended adjustment periods are entirely I've been wearing glasses for years and done business with dozens of optometristsThis is the first I've heard of this kind of policyAn honest optometrist would have simply fixed my prescription The optometrist provided the wrong prescription and now will not adjust the prescription unless I give them more moneyI do not trust this office any longer to provide eyeglassesThis is too important to mess around withPlease refund my money
Initial Business Response / [redacted] (1000, 13, 2015/06/30) */ I wish to apologize for not responding right away regarding a letter you wrote regarding a patient who was requesting a refundI had been out due to a back injury and I am trying to catch up on things like billsI wish to investigate the situation very soon, but I did not want more time to pass [redacted] make you think I am ignoring your lettersIt's at times like this when I wish I had insurance for time missed because as you know, when you are in business for yourself, every moment you are away, sick, on vacation, or whatever, your money flow is in the negativeAdd in the very bad economy plus I just fired a man who had been in my employ for almost years because we discovered he had been embezzling thousands in cash from our office and this had been going on for at least of those yearsMy wife had to come back to work in the office because we could not afford to hire another employee I will say a couple things about Mr [redacted] I know just a couple things right off the topI know he was a new patient on December 3, which happens to be my birthdayAnd I also remember that we gave him a refund of $because we found that we had accidentally over-charged him for something on his glasses- I believe it was a coating on his lensesI remember because I wrote the checkThat check sat at the front desk in an envelope with his name on it for about months waiting for him to pick it upI also know I got a phone call from a Citibank Visa Credit card representative telling me Mr [redacted] wanted a refundI told the representative that I did not know why he wanted a full refund when he had not even called us to let us know he was having a problem with his glassesAnd in our office the patient is always free to call or come in and see me for a free follow up visit in order to solve any problemHe never called and he never came in to talk to me or make an appointment to check his eyes or his glasses In all the years that I have been practicing optometry we have not had anyone call or complain to the Revdex.com about us, me, or the officeMr [redacted] is free to come in and request our help in order to re-check his eyes within the days we offerWe do not tell our patients they can come in a year later for a free follow up visit and I don't think anyone in the business would find that to be reasonableWe expect our patients to let us know there is a problem within a month or two, or even three, but after three months, we do charge a nominal fee (about $30) for a follow up visit Once again, I apologize for having not gotten right back to you earlierSince my back surgery in I have had episodes of back pain which are almost unbearableEvery once in a while my pain is so bad, I have to stay home until it gets better I will research this case further with my wife and my only other employeeThey will have more light to shed on the matter I am sureI wish that Mr [redacted] had used any of the avenues we offer to help our patientsWe make it very clear in beginning with all paperwork which they sign along with all the HIPAA forms what our office policies areAnd we do not have high feesI have been in this business for over years and insurance companies have not increased their reimbursement to us for eye exams and materials in that entire yearsIf anything they pay us lessAnd the economy is horrible for us independent optometristsI sure feels like someone is trying to put us out of business, including the governmentIt's just my view on what I have seen over the last quarter centuryGone are the days when a doctor could make a decent livingLast year my net income was less than $50, Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Immediately after I picked up my glasses, I was away on business for an extended periodWhen I returned, I visited the office to have my eyeglass prescription adjustedThe glasses were giving me headachesThe office said they would not adjust my prescription unless I gave them more moneyThe office said there was a month time limitThe office indicted the discussion was over and there would be no exceptionTHE END When I purchased my glasses there was never anything said about a time limit for prescription adjustments when I purchased the glassesI returned after approximately monthsThese are progressive lenses and I've had adjustments go on for months or more with other optometristsExtended adjustment periods are entirely I've been wearing glasses for years and done business with dozens of optometristsThis is the first I've heard of this kind of policyAn honest optometrist would have simply fixed my prescription The optometrist provided the wrong prescription and now will not adjust the prescription unless I give them more moneyI do not trust this office any longer to provide eyeglassesThis is too important to mess around withPlease refund my money