In regards to the customer's concern, the down payment paid included the first month of coverage and our fees [redacted] Insurance issued a letter to the customer requesting additional information was needed prior to October 1, 2015, to avoid the policy from cancellingThe customer provided the documentation after the policy canceled and we forward it to [redacted] Our Customer Service spoke to the customer, who advised he did not want to reinstate the policyTherefore, as a courtesy we offered a refund from our fees and he accepted as a resolution
I am rejecting this response because: I am going to be filing a more formal complaint with the board of insuranceThey have more leverage in dealing with insurance companies
In regards to the customer's concern, the down payment paid included the first month of coverage and our fees [redacted] Insurance issued a letter to the customer requesting additional information was needed prior to October 1, 2015, to avoid the policy from cancellingThe customer provided the documentation after the policy canceled and we forward it to [redacted] Our Customer Service spoke to the customer, who advised he did not want to reinstate the policyTherefore, as a courtesy we offered a refund from our fees and he accepted as a resolution
I am rejecting this response because: I am going to be filing a more formal complaint with the board of insuranceThey have more leverage in dealing with insurance companies