I would like to first respond by saying that I did make several attempts prior to running your credit card that you personally left on file for me to charge should there be any remaining outstanding balance on your account after all of your insurance payments came through I did send several statements and I did attempt several times to call you regarding you balance of the $ I would like to say that I am however unaware of your travel arrangements and did not know that you could not get to the phone and call us I am only doing my job and in the utmost kind and professional manner I have never had this concern with a patient and I take great pride in making sure that I do my job wellI have never harassed a patient over a balance on an account and I never will Now, I know this I spoke to you regarding your balance and I did send you statements and once again I'm not sure how long I am supposed to wait for a patient to take care of their balance I find this all unnecessary and I would have gladly spoken with you and worked out a payment arrangement with you but you failed to stay in touch with our office I also would have refunded your payment on the day in question but once again you refused to speak with me and I was only trying to do my job Thank you kindly and have a nice day
Complaint: [redacted] I am rejecting this response because: [redacted] is still being untruthful in her responsesShe never spoke to me regarding my balanceI have never received statement since mailing my last paymentWhen I receive a statement, I will mail in a paymentIt is also untrue she would have "gladly refunded the $300" because when I spoke to [redacted] she stated there was nothing they could do to refund the unauthorized charge of $I was placed on hold for a long time & [redacted] stated Dr [redacted] said it could not be refundedI informed [redacted] who was with [redacted] that the bank advised I file fraud chargesSamanthaa still refused to refund the unauthorized charge; therefore, I filed fraud charges with the bank in order to get the $backI agree with [redacted] that this is all uncalled for, but when an unauthorized charge is made & the business will not correct their mistake filing with the Revdex.com, Attorney General & Dental Board as well as fraud charges with the bank was my only recourseI also agree that Dr [redacted] provided excellent dental careI had made the decision to not return to Dr [redacted] office months before this incident because of [redacted] 's harassing voice mailsShe placed her calls to me while I was in the middle of teaching, so there was no way to answer the calls when she placed themThen after hearing her abrasive messages, I did not wish to speak to her, so I waited for invoices in the mailIt is unfortunate I cannot get quality care from an excellent dentist due to the receptionist Regards, [redacted]
To whom it may concern w/the Revdex.com regarding a complaint from our patient [redacted] I would like to state that on several different occasions Dr [redacted] DDS provided excellent care and treatment for our patient We filed claims for the patient for all dates of service and although we greatly appreciate her co-payments and the payments from her insurance company there however was an outstanding balance on the account in the amount of $leftover after insurance payments Patient was informed by mail when we sent her statement to her residence, as she mentioned in her complaint to the Revdex.com She also had been sent several other statements after the last insurance payment came through as of 03-01- I would also like to mention that the patient gave us her credit card information to be left on file with our office just in case there was a balance after all insurance payments came thruShe also was aware of the fact that when she signed our Financial Policy and Procedure form @ her initial appointment that this would be required I also attempted several times to reach patient from 03-01-up until the time the payment of $was charged to her credit card The day I ran the credit card I phoned patient in advance and notified her that I would be running her credit card for the balance She did not return my call I again attempted to call her and notify her that the credit card balance was charged out and that if she had any questions or concerns to please call me It wasn't until several attempts made of trying to collect on her balance that she finally called me after the fact She then called and spoke to my co-worker [redacted] and refused to speak with me, [redacted] (Office Manager) I would have gladly refunded her payment off $and would have tried to work out other payment arrangements for her had she just stayed in touch with our office regarding her balance However she chose to ignore our statements, and our phone calls I would like to mention that I have been here with Dr [redacted] ***'s Dental for eight years now and I strive to serve all patients with kindness and knowledge regarding they're accounts and they're experience here at our office and I am truly sorry she had a bad experience Thank you for your time and consideration regarding this matter
I would like to first respond by saying that I did make several attempts prior to running your credit card that you personally left on file for me to charge should there be any remaining outstanding balance on your account after all of your insurance payments came through I did send several statements and I did attempt several times to call you regarding you balance of the $ I would like to say that I am however unaware of your travel arrangements and did not know that you could not get to the phone and call us I am only doing my job and in the utmost kind and professional manner I have never had this concern with a patient and I take great pride in making sure that I do my job wellI have never harassed a patient over a balance on an account and I never will Now, I know this I spoke to you regarding your balance and I did send you statements and once again I'm not sure how long I am supposed to wait for a patient to take care of their balance I find this all unnecessary and I would have gladly spoken with you and worked out a payment arrangement with you but you failed to stay in touch with our office I also would have refunded your payment on the day in question but once again you refused to speak with me and I was only trying to do my job Thank you kindly and have a nice day
Complaint: [redacted] I am rejecting this response because: [redacted] is still being untruthful in her responsesShe never spoke to me regarding my balanceI have never received statement since mailing my last paymentWhen I receive a statement, I will mail in a paymentIt is also untrue she would have "gladly refunded the $300" because when I spoke to [redacted] she stated there was nothing they could do to refund the unauthorized charge of $I was placed on hold for a long time & [redacted] stated Dr [redacted] said it could not be refundedI informed [redacted] who was with [redacted] that the bank advised I file fraud chargesSamanthaa still refused to refund the unauthorized charge; therefore, I filed fraud charges with the bank in order to get the $backI agree with [redacted] that this is all uncalled for, but when an unauthorized charge is made & the business will not correct their mistake filing with the Revdex.com, Attorney General & Dental Board as well as fraud charges with the bank was my only recourseI also agree that Dr [redacted] provided excellent dental careI had made the decision to not return to Dr [redacted] office months before this incident because of [redacted] 's harassing voice mailsShe placed her calls to me while I was in the middle of teaching, so there was no way to answer the calls when she placed themThen after hearing her abrasive messages, I did not wish to speak to her, so I waited for invoices in the mailIt is unfortunate I cannot get quality care from an excellent dentist due to the receptionist Regards, [redacted]
To whom it may concern w/the Revdex.com regarding a complaint from our patient [redacted] I would like to state that on several different occasions Dr [redacted] DDS provided excellent care and treatment for our patient We filed claims for the patient for all dates of service and although we greatly appreciate her co-payments and the payments from her insurance company there however was an outstanding balance on the account in the amount of $leftover after insurance payments Patient was informed by mail when we sent her statement to her residence, as she mentioned in her complaint to the Revdex.com She also had been sent several other statements after the last insurance payment came through as of 03-01- I would also like to mention that the patient gave us her credit card information to be left on file with our office just in case there was a balance after all insurance payments came thruShe also was aware of the fact that when she signed our Financial Policy and Procedure form @ her initial appointment that this would be required I also attempted several times to reach patient from 03-01-up until the time the payment of $was charged to her credit card The day I ran the credit card I phoned patient in advance and notified her that I would be running her credit card for the balance She did not return my call I again attempted to call her and notify her that the credit card balance was charged out and that if she had any questions or concerns to please call me It wasn't until several attempts made of trying to collect on her balance that she finally called me after the fact She then called and spoke to my co-worker [redacted] and refused to speak with me, [redacted] (Office Manager) I would have gladly refunded her payment off $and would have tried to work out other payment arrangements for her had she just stayed in touch with our office regarding her balance However she chose to ignore our statements, and our phone calls I would like to mention that I have been here with Dr [redacted] ***'s Dental for eight years now and I strive to serve all patients with kindness and knowledge regarding they're accounts and they're experience here at our office and I am truly sorry she had a bad experience Thank you for your time and consideration regarding this matter