Mr [redacted] mailed in an order for our item # [redacted] Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item We sent all customers who ordered the Instant a letter stating that on August 2, He was not charged for the item.Mr [redacted] faxed me a copy of this letter late last night We truly wish that we could supply all of our customers, but we simply cannotI apologize for any inconvenience that we have causedSincerely, Pat [redacted] Director of Order Services
I have received and investigated the complaint regarding our catalog I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalogPlease know these products are sold to many of our senior population in the United States These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store I will be happy to remove your name from our mailing list, but need your complete address in order to do this Please forward as soon as possibleSincerely,
I have received and investigated the complaint from Ms*** I found that she placed her order with us on June 26, Our item [redacted] with the cost of $9.99, was returned and the return was processed on 7/22/ Ms [redacted] used the return label which was attached to our packing slip to send back the item This label clearly shows that is printed for the customers convenience, and a charge of $will be deducted from the refund amount Our procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms [redacted] called to ask about the refund only being $2.00, this was explained As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016, bringing the total refund to $If I can be of any further assistance, please contact me directlySincerely, [redacted] Director of Order Services
This is a duplicate complaint - please see response on Complaint # [redacted] SincerelyPat N [redacted] Director of Order Services
Mr [redacted] mailed in an order for our item # [redacted] Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item We sent all customers who ordered the Instant a letter stating that on August 2, He was not charged for the item.Mr [redacted] faxed me a copy of this letter late last night We truly wish that we could supply all of our customers, but we simply cannotI apologize for any inconvenience that we have causedSincerely, Pat [redacted] Director of Order Services
I have received and investigated the complaint regarding our catalog I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalogPlease know these products are sold to many of our senior population in the United States These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store I will be happy to remove your name from our mailing list, but need your complete address in order to do this Please forward as soon as possibleSincerely,
I have received and investigated the complaint from Ms*** I found that she placed her order with us on June 26, Our item [redacted] with the cost of $9.99, was returned and the return was processed on 7/22/ Ms [redacted] used the return label which was attached to our packing slip to send back the item This label clearly shows that is printed for the customers convenience, and a charge of $will be deducted from the refund amount Our procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms [redacted] called to ask about the refund only being $2.00, this was explained As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016, bringing the total refund to $If I can be of any further assistance, please contact me directlySincerely, [redacted] Director of Order Services