As discussed, there was no request for money returned from the patient case # [redacted] prior to the complaintShe never approached any of my staff or myselfAfter the complaint date, I saw the patient in my office on October 4, 2016, examined her mouth and suggested a refining based on her exam and her feelings She upon leaving my clinic room, grabbed me in the hall and hugged me, thanking me for listening to her I have been up front with her and called her to keep her informed of the upgrade and where it is currently and when I expect it back She seems pleased and did not mention asking for money backThis comes as a surprise since I did not hear any request for money return [redacted] ***
As discussed, there was no request for money returned from the patient case # [redacted] prior to the complaintShe never approached any of my staff or myselfAfter the complaint date, I saw the patient in my office on October 4, 2016, examined her mouth and suggested a refining based on her exam and her feelings She upon leaving my clinic room, grabbed me in the hall and hugged me, thanking me for listening to her I have been up front with her and called her to keep her informed of the upgrade and where it is currently and when I expect it back She seems pleased and did not mention asking for money backThis comes as a surprise since I did not hear any request for money return [redacted] ***