Ms [redacted] , I have reviewed the complaint referenced above and although we do not agree with all points expressed by our customer, we do agree we were at fault for some of the items expressedBefore receiving the complaint from your office we had already made arrangements and started resolving most of Mr***’s complaintsWe will be resolving the last couple items on their “punch list” within the next week(Provided we can schedule a time that is amicable to Mr***.)As a result of the damage to their furniture and in an effort to recover some good will we have offered a generous cash settlement which Mr [redacted] has kindly acceptedI hope this will resolve the matter with the Revdex.com and that you will be able to close this case and record it as "resolved to the customer’s satisfaction"If I can be of any further assistance please do not hesitate to contact me at the number provided below.Ed G***,General Manager
Ms [redacted] , I have reviewed the complaint referenced above and although we do not agree with all points expressed by our customer, we do agree we were at fault for some of the items expressedBefore receiving the complaint from your office we had already made arrangements and started resolving most of Mr***’s complaintsWe will be resolving the last couple items on their “punch list” within the next week(Provided we can schedule a time that is amicable to Mr***.)As a result of the damage to their furniture and in an effort to recover some good will we have offered a generous cash settlement which Mr [redacted] has kindly acceptedI hope this will resolve the matter with the Revdex.com and that you will be able to close this case and record it as "resolved to the customer’s satisfaction"If I can be of any further assistance please do not hesitate to contact me at the number provided below.Ed G***,General Manager