Initial Business Response / [redacted] (1000, 6, 2015/08/24) */ Mr [redacted] 's vehicle is still covered under his service contractWe have talked to Mr [redacted] several times including through the Attorney General's officeWe can't cancel his service contract until he sends us in writing that he would like to cancel it including the exact miles on the vehicle along with his signatureThe service contract company needs to have everything in writing Mr [redacted] did send us one request in writing but did not include the miles so we called him and he refused to give us the miles on the vehicleWe can't do anything without them Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave them the milage on the vehicle and it is even with the the attorney general office and when someone called me from this company they asked the milage on the vehicle and I told them Final Consumer Response / [redacted] (2000, 35, 2016/01/14) */ Final Business Response / [redacted] (4000, 32, 2016/01/14) */ Received e-mail response from Troy [redacted] of Neader Motors: "Genisys credit union did send Mr [redacted] 's check back to us in the mail and said that his loan had been paid in fullWe received it I believe last Thursday the 7thFriday the 8th we issued a check to Mr [redacted] and put it in the mailHe should receive his check sometime this weekWe also responded to your letter and sent you copies of the check we received back from Genisys credit union and the new check we issued to Mr [redacted] Hopefully this will clear everything upPlease let me know if there is anything else I can do to help you on this issue Thanks, Troy"
Initial Business Response / [redacted] (1000, 6, 2015/08/24) */ Mr [redacted] 's vehicle is still covered under his service contractWe have talked to Mr [redacted] several times including through the Attorney General's officeWe can't cancel his service contract until he sends us in writing that he would like to cancel it including the exact miles on the vehicle along with his signatureThe service contract company needs to have everything in writing Mr [redacted] did send us one request in writing but did not include the miles so we called him and he refused to give us the miles on the vehicleWe can't do anything without them Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave them the milage on the vehicle and it is even with the the attorney general office and when someone called me from this company they asked the milage on the vehicle and I told them Final Consumer Response / [redacted] (2000, 35, 2016/01/14) */ Final Business Response / [redacted] (4000, 32, 2016/01/14) */ Received e-mail response from Troy [redacted] of Neader Motors: "Genisys credit union did send Mr [redacted] 's check back to us in the mail and said that his loan had been paid in fullWe received it I believe last Thursday the 7thFriday the 8th we issued a check to Mr [redacted] and put it in the mailHe should receive his check sometime this weekWe also responded to your letter and sent you copies of the check we received back from Genisys credit union and the new check we issued to Mr [redacted] Hopefully this will clear everything upPlease let me know if there is anything else I can do to help you on this issue Thanks, Troy"