Mr [redacted] came to our store with a specific list of truck accessories with manufacturers and exact part numbers that he wanted; I did not influence anything on his list, he pre-selected them I immediately showed him an actual display (see attached photo-black steps in middle) of the Luverne wheel to wheel grip steps that he selected and told him they were light weight steps and based on how he was outfitting his truck I did not recommend them I showed him a display of Ranch Hand Running steps in the same price range that are very heavy duty and I highly recommended them to him He declined my advice and insisted on the Luverne Grip Steps I prepared a quote for the items that he wanted and he left A few days later he returned and ordered three of the items that were on his original list (see attached invoice) I ordered the items and a few days later installed the steps After we returned Mr [redacted] 's truck to him with the steps installed we saw him and his son jumping up and down on the rear portion of the steps, sometimes on one foot Mr [redacted] 's assertion that the steps would not support a lb man is misleading The steps are intended to allow you to step into the truck or gain access to the bed, and are not designed to be jumped onThe steps did in fact support Mr [redacted] but he did not like the fact that they flexed when he jumped on them Mr [redacted] returned the next day and asked that we remove the steps and put another set of steps on that he selected from the internet I explained that once the steps are installed, we can not return them I also reminded him that I had recommended he not purchase the Luverne steps and recommended Ranch Hand steps which he declined We did however take the truck back into our shop and inspected and re-tightened all the nuts and boltsAlthough they seemed better to him, Mr [redacted] was still unhappy with the steps He subsequently fabricated bracing and different hardware on the steps on his own We also installed a A.R.EDeluxe Commercial Unit (Heavy Duty Aluminum Camper shell) on his truck When we returned his truck with the camper shell he was unhappy that the shell did not match the paint on the truck exactly We explained to him that minor differences between paint shades between his truck and the camper shell was as the vehicle is not present when the shell is produced But, we told him that we could send the top back to the manufacturer with his gas cap lid to get a closer match He declined and said he would just learn to live with it The next week we learned he wrote a voluminous complaint letter to A.R.E complaining once again about the paint match A.R.E directed Mr [redacted] back to us as the dealer to resolve it We once again offered to ship his topper back to A.R.E to have it re-painted with the gas cap as a shade match He then accepted and we removed the topper and shipped it back with his gas cap cover Please note on the attached invoice that we already gave Mr [redacted] a $discount for ordering several items from us You can also see that he spent $dollars not $8-10K as he statedRegardless of the amount spent, we always strive to be fair and honest with our customers The fact that we have been in business in the same place for years attests to that fact I am confident we applied that same concept to Mr [redacted] .I am sorry Mr [redacted] is unhappy and I believe we have tried every way reasonable to rectify his concerns I do not believe I owe him restitution for an item he insisted on purchasing against my advice and then decided to modify it to suit himself We have already applied excessive hours of labor and administration trying to accommodate Mr [redacted] [redacted] Stones Trailers and Truck Accessories
Mr [redacted] came to our store with a specific list of truck accessories with manufacturers and exact part numbers that he wanted; I did not influence anything on his list, he pre-selected them I immediately showed him an actual display (see attached photo-black steps in middle) of the Luverne wheel to wheel grip steps that he selected and told him they were light weight steps and based on how he was outfitting his truck I did not recommend them I showed him a display of Ranch Hand Running steps in the same price range that are very heavy duty and I highly recommended them to him He declined my advice and insisted on the Luverne Grip Steps I prepared a quote for the items that he wanted and he left A few days later he returned and ordered three of the items that were on his original list (see attached invoice) I ordered the items and a few days later installed the steps After we returned Mr [redacted] 's truck to him with the steps installed we saw him and his son jumping up and down on the rear portion of the steps, sometimes on one foot Mr [redacted] 's assertion that the steps would not support a lb man is misleading The steps are intended to allow you to step into the truck or gain access to the bed, and are not designed to be jumped onThe steps did in fact support Mr [redacted] but he did not like the fact that they flexed when he jumped on them Mr [redacted] returned the next day and asked that we remove the steps and put another set of steps on that he selected from the internet I explained that once the steps are installed, we can not return them I also reminded him that I had recommended he not purchase the Luverne steps and recommended Ranch Hand steps which he declined We did however take the truck back into our shop and inspected and re-tightened all the nuts and boltsAlthough they seemed better to him, Mr [redacted] was still unhappy with the steps He subsequently fabricated bracing and different hardware on the steps on his own We also installed a A.R.EDeluxe Commercial Unit (Heavy Duty Aluminum Camper shell) on his truck When we returned his truck with the camper shell he was unhappy that the shell did not match the paint on the truck exactly We explained to him that minor differences between paint shades between his truck and the camper shell was as the vehicle is not present when the shell is produced But, we told him that we could send the top back to the manufacturer with his gas cap lid to get a closer match He declined and said he would just learn to live with it The next week we learned he wrote a voluminous complaint letter to A.R.E complaining once again about the paint match A.R.E directed Mr [redacted] back to us as the dealer to resolve it We once again offered to ship his topper back to A.R.E to have it re-painted with the gas cap as a shade match He then accepted and we removed the topper and shipped it back with his gas cap cover Please note on the attached invoice that we already gave Mr [redacted] a $discount for ordering several items from us You can also see that he spent $dollars not $8-10K as he statedRegardless of the amount spent, we always strive to be fair and honest with our customers The fact that we have been in business in the same place for years attests to that fact I am confident we applied that same concept to Mr [redacted] .I am sorry Mr [redacted] is unhappy and I believe we have tried every way reasonable to rectify his concerns I do not believe I owe him restitution for an item he insisted on purchasing against my advice and then decided to modify it to suit himself We have already applied excessive hours of labor and administration trying to accommodate Mr [redacted] [redacted] Stones Trailers and Truck Accessories