? ? We are a repair center for the extended warranty Asurion.? When a customer calls in about a unit having issues to Asurion or the MFG Department, they then send us the pick up request for repair.? We then get the pick up and delivery approved before picking up the unit for repair.? Once unit has been pulled from line, we do what is call a tear down estimateWhich means we check the unit over and figure out what is the issueThen we call Asurion or the MFG warranty with the units issues.? Asurion or the MFG Warranty then inform us of what they will cover, and will not coverThen we have to work up that estimate to relay to the customerThe customer then can either choose to repair the unit, or notIf the customer chooses not to repair the unit it is the policy of Asurion that the customer pay for the tear down estimateAsurion still covers the pick up and deliveryMFG Warranty does not cover travel of any kind, only Asurion.? ? ? ? That being said, Mr [redacted] was not happy with the out come of the service.? We have done our job as we always have.? ? He refused repair and we followed the Asurion warranty guide lines.? He does need to contact his extended warranty with any other issuesAs he was instructed at the time of delivery.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank You,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Manager? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Georgetown Outdoor Power Inc
I am rejecting this response because: As you are undoubtedly aware by this time the fees being charged by Platinum Resolution Services Incis outrageous, uncalled for and constant unwanted harassment on behalf of Platinum Resolutions Services IncThere is a substantial amount of fictitious fees
We did as were asked on this CustomerHis unit was customer neglect and neither MFG warranty or Asurion would cover the damage on his mower.? He stated to us several times that the mower was a piece of crap and he wanted it returned unrepaired.? Once you call these units into warranty departments, if it is found not to be warranty then the customer is responsible for the cost of repairs.? We give our finding to the warranty department and they say yes or no on coverageif the warranty has been denied, we then call the customer with an estimate to have the unit repairedIf the customer declines the repair they are responsible for the estimate fee.? ? I have attached the emails between myself and the extended warranty department.? Please look and see we are not at fault for this unhappy customerHe was never given the run aroundWe did our job as we always do.? If you would like to reach out to Chase our Asurion RSM his email is in the attachments.? ? Thank you for the chance to set this straight.? [redacted] ***? Manager? Georgetown Outdoor Power Inc
? ? We are a repair center for the extended warranty Asurion.? When a customer calls in about a unit having issues to Asurion or the MFG Department, they then send us the pick up request for repair.? We then get the pick up and delivery approved before picking up the unit for repair.? Once unit has been pulled from line, we do what is call a tear down estimateWhich means we check the unit over and figure out what is the issueThen we call Asurion or the MFG warranty with the units issues.? Asurion or the MFG Warranty then inform us of what they will cover, and will not coverThen we have to work up that estimate to relay to the customerThe customer then can either choose to repair the unit, or notIf the customer chooses not to repair the unit it is the policy of Asurion that the customer pay for the tear down estimateAsurion still covers the pick up and deliveryMFG Warranty does not cover travel of any kind, only Asurion.? ? ? ? That being said, Mr [redacted] was not happy with the out come of the service.? We have done our job as we always have.? ? He refused repair and we followed the Asurion warranty guide lines.? He does need to contact his extended warranty with any other issuesAs he was instructed at the time of delivery.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank You,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Manager? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Georgetown Outdoor Power Inc
I am rejecting this response because: As you are undoubtedly aware by this time the fees being charged by Platinum Resolution Services Incis outrageous, uncalled for and constant unwanted harassment on behalf of Platinum Resolutions Services IncThere is a substantial amount of fictitious fees
We did as were asked on this CustomerHis unit was customer neglect and neither MFG warranty or Asurion would cover the damage on his mower.? He stated to us several times that the mower was a piece of crap and he wanted it returned unrepaired.? Once you call these units into warranty departments, if it is found not to be warranty then the customer is responsible for the cost of repairs.? We give our finding to the warranty department and they say yes or no on coverageif the warranty has been denied, we then call the customer with an estimate to have the unit repairedIf the customer declines the repair they are responsible for the estimate fee.? ? I have attached the emails between myself and the extended warranty department.? Please look and see we are not at fault for this unhappy customerHe was never given the run aroundWe did our job as we always do.? If you would like to reach out to Chase our Asurion RSM his email is in the attachments.? ? Thank you for the chance to set this straight.? [redacted] ***? Manager? Georgetown Outdoor Power Inc