Drop Technologies Reviews (%countItem)
Drop Technologies Rating
Address: 200 - 120 Front St E, Toronto, Ontario, Canada, M5A 4L9
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They have the worst customer service. Inexperienced how their own merchants. Points for power offer is ok. But if you are using for offer be careful. You will notice you get much less points then you should. Even power offer shows the right points. If you ask customer service. They will say because they would not pay all your purchased and it is in their privacy. If you tell them it is not, then they will ask for order info. If you give them the info, they will then ask for credit card info. After that, they will say the proof is not enough and ask for more. At the end, if they cannot find any excuses, they will email you back and say you have sent them fake evidence therefore flag your account. If you are going to use its offer to purchase any merchant who has no PDF order. BE CARE, I have used it to purchase *** 5 times none of them gives me correct point and they know nothing about how *** online system. They think *** online order page, my credit card statement and *** order and shipment email are fake evidence.
Hi there,
As mentioned in your support ticket, having multiple accounts on our platform and engaging in self-referred Drop accounts violates our terms of service. For this reason, we have permanently flagged your accounts.
With regards to the *** issue claiming you had provided a fraudulent proof of purchase, we stand by our decision as we've throughly reviewed your receipt and compared it with other proofs of purchase. The discrepancies between the receipts (i.e. out of stock items which were not part of the final shipment) were numerous, which ultimately added to the decision to permanently flag your account.
I apologize about your negative experience with our team and our platform, but I'd like to remind you that fraudulent referrals and falsified information violate our terms of service which each user is obligated to agree to prior to making use of our platform.
Thank you for your understanding.
first of all, I mentioned many times in the tickets, even *** does not know why you think the proof is fake after I sent them all the proof I have. second, you do not know how *** works, *** only sent our email not pdf for order and the our of stock is only mean you can buy it again.(*** confirm it too). third. the total amount we spend in *** email and online account did match the the amount I asked for and it is 400 more than you listed on our account. I do not know why you cannot see it even *** thinks you are just finding excuse to not pay people. fourth, your cs team already apology to us your mistake about the fake proof. now it is very clearly to me, you are finding every way to get money from people.
. always missing points and if you are asking to check. even you give online account info, purchase/shipping email, and your credit card charge info, they will say you give fake info. I do not mind if you close the account or not. but been said I gave fake proof. it is not acceptable. and I do not understand even one of your cs team member already gave us a very very *** apology and I agreed not to continue the case. why you start saying I were giving fake proofs. please next time to some one else, at least ask your merchant first. because very clearly you do not know how your merchants run their business.
Hi again. We appreciate the feedback, but unfortunately will not change our decision in this case since you have violated our terms of service by having several Drop accounts. We stand by our terms of service to protect the best interests of both our members and our partners. Thank you for your understanding.
I do not think I ask you to change anything. I posted my exp here only to warn people how your team lack of knowledge of your own merchant. please do not change the focus. or you want me to post how *** your cs team number's response on the ticket ***? I wanna say it again. I DID NOT ask to change anything. ***. Drop would NOT accept them so they can keep the money. ***. they cannot give anything. and if they cannot find any excuse, they will be very *** to say sorry. they have a wonderful team.
I downloaded a mobile application called 'Drop? on the Android-base platform. Drop is a reward app that allows users to earn rewards by one of the two methods: (1) By making purchases in selected merchants with a linked credit card; (2) complete offers, which asks a consumer to subscribe to a product or service. Drop is an online only business and has no methods of contact other than submitting a ticket on its app. At the time of signing, my account bears my email: ***
On January 22, I completed an offer on the app that promises awarding subscribers 30,000 Drop points by signing up for a new chequing account on ***. The terms and conditions were clearly followed, with the criteria fulfilled within the eligibility period. I have already received the chequing account and in good standing, but no rewards points were ever credited to my account.
Separately On February 7, I completed an offer on the app that advertised of paying 50,000 drop points to subscribers who subscribed to a ***. The terms and conditions of the offer includes signing up for the card with the link provided by the app and load at least $100 in foreign currency. On the same day, I followed the instructions and loaded �100 into the card, at the rate of 0.5661 and cost $176.65. On the app it states it may take up to 21 days for the points to be awarded. However, I have never received those points.
I visited the product support page of the app and tried to submit tickets regarding these two completed offers. I went into a section on the app called 'Missing Points? and submitted an open ticket, and this section was so poorly designed where in the comment section, I can only enter one word! Anyways, I then submitted multiple tickets about the abovementioned offers, and never received any response from Drop. I then queried for Drop's contact information online, and found an email [email protected]. I contacted the staff using this email multiple times in early March.
Product_Or_Service: Chequing account and *** Debit
I ask that Drop would fulfill its obligation and credit the Drop points as promised. This includes the 30,000 Drop points for the opening of a new *** Account and 50,000 points for the subscription of a new ***. I also ask that Drop would award an addition 50,000 points for the time lost and spent in raising this issue to Revdex.com.
This user has created more than 30 accounts on our platform and has *** in excess of $100 worth of Drop points from us by creating multiple accounts, referring himself, claiming the $5 referral bonus ($5 for the referring member + $5 for the referred member = $10 per referral), and unlinking his card. This is a violation of our platform's terms of service and we have chosen not to unflag this user or any of his accounts. ***. It should be noted that a few of these referred accounts have also referred more accounts under the name "Stanley" which amounts to 30+ accounts in total.
(The consumer indicated he/she DID NOT accept the response from the business.)Good morning,Like I said to the Drop representatives in our email conversation, they are mistakenly taking friends I referred to as my own. For the sake of simplicity I will summarize as below:1. I do not have 30+ accounts. I only have one account. All the points I have earned are legitimate and adhered to Drop's policy where numerous types of offers were completed and hundreds of dollars were spent in doing so.2. Drop only permits a single account to earn referral bonus 5 times. It is impossible to achieve continuous self-referral. The insinuation that I have 30+ credit cards and/or phone numbers are ***. I only have one phone number. 3. The representative's response does not correspond to my claim. My claim is that I have completed offers of (A) signing up to a new chequing account, and (B) signing up to a new foreign currency *** debit card that promise 80,000 points but no points were given. *** I would not beg Drop for points. It is completely their prerogative to award points based on their assessment. Unfortunately, if Drop cannot honour the offer it created in the first place then I would have no choice but to delete the app. Thank you,Stanley
Basically I created an account with ***@gmail.com and started purchasing subscriptions to get points equal to the amount I spent as it was incentive for buying it. Today I was informed I violated the Terms of Service somehow... and was restricted from spending my points or getting the money back I spent as they made me wait past the refund or return period. They blocked me on *** for no reason when I was just asking for my points which this isn't fair.. I did nothing wrong and I want my points or for them to give me a check of what I spent...
Be able to spend my points and also get a refund for the amount I spent to get the points or get the points applied.
Hi there,Unfortunately we are unable to restore access to our platform for the follow reasons: - The name *** (***) *** appears on at least 4 accounts. - Has had his access to submit support ticket revoked for emailing us multiple time in an attempt to get different agents to answer differently about the status of his account (deemed fraudulent)- He has created over 9 separate accounts on our platform- On February 15th, we told him his account had been deemed fraudulent- On February 15th he opened a new Drop account since his old account was permanently flagged- Constantly asking if we can speed up grace period and award him points before the grace period has ended- Constantly asking us if he can return or reverse his subscription to a service and still get points for this purchase/subscriptionFor the above reasons we will not be granting access back to our platform or refunding the points. Drop Team
(The consumer indicated he/she DID NOT accept the response from the business.)I waited the speeding period and I never asked different agents I asked different times a day so I could get an update because they weren't adding the points in the time frame that was given and I also signed up for things that they said I didn't. My name is not *** it is *** and *** lives in another household so they cannot pin that on me. I NEVER once asked if I return service all I said was I had a problem with *** and was wondering if my points would be taken because it wasn't my fault. On a lot of them it says sign up for trial and doesn't say anything about the subscription. ***. No refund, no points. Randomly said I violated the TOS for no reason. ***. I have used a different bank account then him and different name so therefore it shouldn't mean I am him of course.
Drop offers a referral program. I jumped on this quite early, and helped introduce many people to Drop's service by posting on various forums, and in return I got points to redeem for gift cards. All of my referrals were obtained via advertising on forums - users were under no pressure whatsoever to join Drop.
Drop has decided late last year to lock my account, not allowing me to redeem my remaining points. This case has been in limbo since late October 2018, and after all this time Drop is accusing me of violating their ToS and creating fraudulent referrals, with no proof nor clarification whatsoever and great delays between every response.
I want Drop to unlock my account to allow me to redeem my remaining points for gift cards, as I did not violate their ToS and their responses so far have been beyond unsatisfactory
Due to the referral activity onMr. account we won't be able to unblock it at this time. We have outlined these details on our Terms page, which you can read for further clarification. Unfortunately since he violated them, we are unable to restore access to our platform at this time.Drop
(The consumer indicated he/she DID NOT accept the response from the business.)Ambiguity, yet again. I did not make any fake referrals, and Drop continues to withhold anything that actually implicates me in this. I advertised their app on public forums, without fabricatinfg referrals. The referrals were recruited according to their ToS, and yet they continue to deny this without presenting legitimate proof.
On 10-21-18i purchased from *** for $14.94. And 10-29-18 for *** for $14.90. I have tried numerous times reaching out. I logged onto DROP and activated the link for *** and ***. Then I followed the link for both of them. I was a new user, a new VIP. I ordered a pair of shoes from both companies as a new VIP. Drops rules were to be a new VIP member.which I was. I have not returned the shoes. I used there offer link and I signed up as a new member and new VIP. They refuse to Honor there rewards. I have been waiting since November for these points. I have reached out so many times. Each time they give me a new excuse why. They have said I used a promo code. Which I didnt. They said I wasn't a new member which I was. They just take my shopping history data and sell it for market research and refuse to reward me proper points for it. ***. ***.Also I did not use a promo code for either company. When you become a VIP it gives you automatically VIP pricing (discount). But according to there offer rules I had to sign up for the VIP membership.
I would like my 60000 points added to my account
Hi there!We have explained to Mrs. why we are unable to apply points for this transaction. We have checked with our partner and unfortunately she does not qualify. ***.Regards
(The consumer indicated he/she DID NOT accept the response from the business.)I disagree with this decision due to the fact that I signed up through Drops link and followed there instructions on becoming a VIP member. Every time I contact Drop they give me a different excuse on why my points will not be given. They have said I neglected to sign up via Drops offer link Which I used Drops offer link. They said I used a promo code which I did not I became a VIP as stated in had to do due to the Drops offer rules. I never returned the shoes. I followed everything to a T.
I have been using drop to make purchases for about 2 years. Lately, many of the advertised offers don't actually result in any points be awarded. I have made 2 *** purchases (one in Nov and one in Dec) and 2 *** purchases (Dec 25) that should have brought in a large number of points that haven't been awarded. I have reached out to customer service and have either not received a response, or receive a generic response. They say to wait 21 to 30 days, and that time frame has long passed. According to complaints on *** many users are having this issue and CS has not responded at all. I'm also missing mutliple purchases from my *** card (nothing since Dec 29 and I purchase coffee at ***'s almost daily).
Deposit of the points that should have been awarded as advertised.
Hi there,Could Mrs., outline and provide verification for exactly which purchases she is missing points for?Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)Some of the purchases have since been added by customer service. One shopping trip through *** they said was not on their records and that maybe it timed out. I am missing many, many transactions from my ***. I have not received any points in over 2 months, and I shop at the partner locations multiple times per week. I am currently also waiting for *** points from January 25, February 5, and February 23. I took screenshots to prove that the confirmation was from a a Drop window.
I have been missing loyalty points since early December. I waiting the 8 business days before submitting a ticket. I finally submitted a ticket and heard back almost a month later with my account credited a fraction of the missing points. I've sent nurmerois emails, *** messages, etc and haven't received a reply. I'm missing almost 3,000 points I would like credited immediately.
My ticket is XXXXXX. I am also missing an additional 425 points that I have not emailed about because I'm not getting a response and also completed an offer for 20x the points, but was only credited the normal points that I also have not emailed about.
I would like my account credited the points owed. *** said she fixed the issue but I completed the offer and I was not awarded points. I would like my account fixed so I don't have to wait months for resolutions.
This issue has been resolved by our team.We consider this matter closed.Drop Team
(The consumer indicated he/she DID NOT accept the response from the business.)I do not consider this matter closed. I made a purchase on 2/1 at a participating retailer and have not received points yet. I would like to keep this open until the points are received, as it took almost 2 months to get the points I was missing the first time and I literally had to fight customer service.
I have completed several offers and have to fight for my points. There is always a reason I didn't earn points, not a new customer when I am, didn't use right email, when I did, didn't follow the link which I do, etc. Then they don't reply. ***. They haven't even replied to my several emails in the last 2 weeks
My account has been frozen since July. I have repeatedly (over a dozen times) tried to speak to a person about my account. It was unilaterally decided that a few of my purchases were "***" though they were true purchases and were not returned. My purchases were in no way motivated by any Drop incentives -- there were just things I had to buy. In any event, Drop had already limited weekly earning to $5. I have accumulated 50,000 points prior to my account being frozen, and none of those transactions are in question. I have written in dozens of times assuring Drop that none of the transactions were ***, but no one will listen, and my account continues to be frozen/flagged and not functional.
I would like to be able to cash out the 50k+ points I currently have, and I would like my Drop account to work properly.
The reason *** has been flagged is because we detected multiple high value gift card purchases on her account. Those are purchases ineligible to earn points because it violates one of our Terms of Service (ie. Clause 6: Qualifying Transactions). Unfortunately, since there are no linked cards on the account, we are unable to release it at this time since we cannot verify that this behaviour has not continued.
Regards,
Drop Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I buy high value gift cards for family sometimes. And this happened only a few times over the summer. I never earned points for those gift cards, and that is fine by me. My uncontested points earned through regular grocery store purchases or through one time deals have also been frozen, which is unfair. I am only requesting that I be allowed to cash out my points that I earned that are NOT flagged as "ineligible".
I would like to continue using Drop, and I am happy to only connect credit cards that I do not buy gift cards with.
This issue has been resolved.
We consider this matter closed.
Update: Karen from customer support sent an email to me to inform me of my updated points. They were not added, and shortly later was sent another email that the points will not be added to the account and her previous email was a mistake. This was unacceptable to me as I've easily spent a few hundred dollars with vendors working with drop. When I made my pleasure known my points were finally added to my account. I cashed out my rewards and Unlinked my card information and will shortly delete the app. ***
I made a purchase based on one of their offers and now more than a month later haven't received my 20,000 points. Multiple support tickets have been to no avail and when I did get a response they asked me to reach out to the company in the offer for proof my purchase satisfied their requirements.
1. If they are unable to verify eligibility why not ask for that information up front?
2. When I did get verification that my $50+ purchase met those requirements I got no response.
I feel cheated, angry, and believe Drop broke their contract and owes me the points promised as I have been proven eligible, or they need to refund my purchase.
Never again, be careful, and spend your money somewhere else. These people are borderline thieves.
On September 25, 2017 I activated an offer through drop app. The offer was for signing up for a *** Credit Card in return for 80,000 drop points. I then sign up (through the link sent to me by drop) for the *** credit card and got approved on the same day. Since then, I have been emailing drop customer service regarding the 80,000 drop points and I kept getting the same excuse that they are still looking into the matter and once they receive a confirmation from ***, my account will be credited with the missing points. That is until November 8, 2017 when I received an email from drop customer service saying that I do not qualify for the points since I do not meet the terms and conditions.
I disagree with their decision as I did exactly what drop's sign up email, and below is a copy of the Terms and Conditions:
***
Terms and Conditions
Offer is eligible for 80,000 Drop points.
The Drop points will be awarded if you apply for and are approved for the Aspire Travel Platinum *** from ***. Points won't be awarded for incomplete or declined applications, or if *** can't verify your identity. ( I was approved on Sept 25, 2017)
You must use the same email address on your credit card application as your Drop account. (I have the same email for both *** account and Drop Loyalty)
Offer is valid until September 30, 2017. ( I signed up on Sept 25, 2017)
Offer cannot be combined with any other offer with ***. ( I did not receive any other offer from ***)
Void where prohibited or restricted by law. (I am not aware of any law that prohibit this in my province)
By activating this offer, you consent to *** sharing your personal information, including credit card application status, with Drop for the purpose of fulfilling this offer. (No actions on my part)
I am looking for a credit to my account of 80,000 drop points in lieu of me completing the offer from drop in accordance with their Terms and Conditions.
Provide the 80,000 drop points as promised in the Terms & Conditions of the offer that I am eligible for.
We understand the frustration that *** experienced but we did our absolute best to try to match his sign up with our partner and it was not possible. Nonetheless, in this specific situation, we have decided to award the points to *** as a sign of good faith and hope he continues to be a Drop user long into the future.
(The consumer indicated he/she ACCEPTED the response from the business.)I received my 80,000 drop points. I thank Revdex.com for their help