Dropzone Army Navy

Review: I placed an order with Drop zone army navy on 8/3/13. Their web site states "guaranteed quick shipping" (shipped within 3-7 day). On 8/12/13 I went online to check the status of my order. Their was no information as to whether or not my order had shipped yet so I called the customer service number for on their web site. Unable to get in contact with a live person I left a message on their machine which stats the someone will call me back within the next 24hr. Two days later I had not heard from the company so I called again and again left a message on the machine; I still have not received any return communication from the company in away way nor have I receive any of the items that I have order. I have tried to contact the company by phone and by e-mail numerous times and have never received any communication back. It has now been 27 days since I placed my order with them and they took $185.33 out of my account through pay pal and I have not received anything from them. I totally understand that things happen and products get back ordered or etc, but this is getting to be ridiculous!! I have no intention of ever doing business with this company again, and I want to be compensated for their errors, false advertising and the horrible treatment that I have received.Desired Settlement: I would like my order to be delivered to me in a timely manner and a partial refund of my money.

I am not asking for the items I ordered for free but I am looking for compensation for their errors. I would have placed my order with a different company had I known their fast shipping advertisement was a lie. I also would have used a different company if I had known their business ethic and customer service was horrible. Not to mention if I had placed my order with another company I more than likely would have already received my merchandise.

So without delay, I would like my merchandise that I ordered and compensation for their errors refunded to my card.

Business

Response:

THIS ORDER WAS DELIVERED VIA UPS ON SEPT 10TH, 2013. PLEE SEE BELOW[redacted]

Business

Response:

Hello:We contacted [redacted] via e-mail to let her know that some of her items were backstocked(see below) and that we would ship out her order as soon as possible. Please also note that [redacted] already recieved 10% off her entire order and FREE SHIPPING! We stayed in contact with [redacted] and understand her frustration but we feel that we honored our agreement.Drop Zone Army Navy[redacted]: Some of the items you ordered were back stocked. We recently received them back in. Your order will arrive by Tuesday!DROPZONEARMYNAVY In a message dated 8/29/2013 10:29:07 A.M. Eastern Daylight Time,

Consumer

Response:

Review: [redacted]I am rejecting this response because: Please note that the e-mail referred to by the drop zone was sent to me on 8/29/13 a total of 26 day after the order was placed; this was the FIRST time I was informed of ANY problems with the order. In addition, this e-mail was false; as it stated that I would receive the package by Tuesday (9/3/13) I did not receive the package until the following week (9/10/13). In response to the 10% discount I have already received as a promotional offer to encourage me to purchase items from this company, does not entitle them to bad service and unprofessional conduct. The free shipping was again a promotional offer that is completely irrelevant to the current issues. So according the drop zone "promotional offers" provided before they had issues with my order and before I was treated unfairly by their company, now all of a sudden are restitution for their actions!! Excuse me, but I would have had those discount or promotional offers regardless. The drop falsely advertised fast shipping, in addition ignored my numerous attempts to contact their company both by phone and by e-mail beginning on 8/12/13 and did not receive anything back until 8/29/13. I believe a 25% discount is a fair compensation, considering the order was over a MONTH late and your customer service efforts did not exist. And again I would have ordered from a different company if the "promotional" offers were not offered in the first place and had the drop zone not lied on the website by advertising fast shipment; not to mention the e-mail conformation of my order that also stated the order would ship in 3-7 days!! Regards,[redacted]

Review: I ordered a large order for my dance program dance team on January 16, 2014. I was sent an email stating that all items will ship within 2-3 days along with the order number...[redacted]. I also had the free ground shipping with tracking via [redacted]. Therefore, all of my items should have arrived somewhere around Monday, January 27, 2014 or Tuesday, January 28, 2014. Here it is February 1, 2014 and I have nothing to show. I never received a tracking number of any kind so I could see where my package was. My dance business is very important to me, my staff and my students. The dance team has a performance on Saturday, February 8, 2014 and the items purchased are NECESSITIES. I have emailed Drop Zone and received no response. I have called Drop Zone and no one answered. After reading the reviews, I have no faith in the possibility of receiving my order. I'm extremely nervous and stressed about the thought of these items not arriving by Wednesday, February 5, 2014. I paid $167.72 and I want all of my items purchased and received in GREAT condition with the compliments of next day shipment. They clearly took the money out of my account before shipping the items. Not comfortable with that but gave it the benefit of the doubt...but that has bitten me in the tail. I REALLY NEED MY ITEMS DELIVERED ASAP IN GOOD FAITH CONDITION.Desired Settlement: I ordered 14 items on January 16th with free ground shipping. I received notice it would ship within 2-3 days. I paid the $167.72 that was required for me to make the purchase and it's February 1, 2014 and I don't even have a tracking number. I want all 14 of my items received in GREAT condition with the compliments of [redacted] NEXT DAY SHIPMENT. They clearly took the money out of my account before shipping the items. I want all of my items delivered to my doorstep no later than Feb. 5, 2014.

Business

Response:

[redacted] ORDER WAS DELIVERED VIA [redacted] (SEE BELOW). WE CONTACTED [redacted] A FEW TIMES AND GAVE HER THE TRACKING # LAST WEEK.Tracking Number:[redacted]Delivery Date / Time:06-February-2014 / 4:02 PMDriver Release Location: FRONT DOORShipment Detail Ship To: [redacted] US Number of Packages:1UPS Service:GROUNDWeight:9.0 LBSReference Number 1:[redacted]Reference Number 2:[redacted]Reference Number 3:[redacted]Reference Number 4:[redacted]

Review: I ordered 2 pair of 2x large army pants from dropzone on 6/3/13 on their web site,on 6/16/13i received two emails from them ,one stating they wrer processing the order,the second was saying it had been shipped,but they didn't include a tracking number like the ad said,so I sent an email back asking for one but never got any answer.so a month went by no pants sent an email out again asking if there was problem with my order,the reason I emailed every number I came to for them was out of order and that put up red flags,after a month and a half I emailed again and twice this past week all with no answers.then I read on line I was not the only one having problems with this dropzone,if I would have known before I would not have ordered from them,and I do have all of thier emails they sent to me if you need them.Desired Settlement: get my order to me asap or my 75.98 either or.

Review: purchased [redacted] pants for $25.99 on 7/21/2013. did not want so I returned to the [redacted] as was stated to send for refund. Have tried calling ( number is out of service) and sent emails, even went on their fb page ( they no longer allow you to post) have not received my credit of $25.99Desired Settlement: $25.99 credited back to my [redacted]

Business

Response:

MS [redacted] WAS ALREADY REFUNDED FOR HER RETURNED ITEM. SEE BELOW

RETURNED AND REFUNDED 10/29 $25.99

Payment Sent ([redacted]

Sent to:

[redacted] (The recipient of this payment is Verified)

[redacted]

[redacted]

[redacted]

[redacted]

Review: On April 20, 2014, I ordered online $102.53 worth of merchandise from drop zone army navy. To date, I have not received the merchandise. They have my money, and have not made any effort to resolve the issue and send to me what I paid for back in April. I've called twice, and sent three emails to them. The only number and email I can find is on their website. I received an email from them on May 28th acknowledging my complaints, but I have heard nothing since. Prior to filing this complaint, I left another message and sent another email requesting a refund for the purchase along with canceling my order.Desired Settlement: I want a refund of $102.53 for failure to deliver merchandise and resolving the issue in a timely manner.

Review: I placed an order for three pairs of [redacted] pants on 01/04/and the money was taken from my account within hoursToday is 02/06/and I have not received my orderI have emailed three times and called the only number listed three timesThe emails were ignored but the calls were returned within a dayeach returned call stated categorically that my order had been shipped with a estimated arrival dateIn each case, it was a lieI am registered with [redacted] to be notified of any delivery and no such notification has ever been sentI have stated that I would report them to my bank for fraud and each time I was told that they had shipped the orderYesterday, 02/05/I called and repeated my request for clarification on my order and requested that they email the tracking numberThough they promise quick shipping on all orders and that they will return all calls within hours, I have not heard back after hoursIf I have not received my order by 02/07/(tomorrow) I will proceed with a declaration of fraud with my bank.Desired Settlement: Delivery of my order by 02/07/
Business
Response:
MR [redacted] ORDERED WAS DELIVERED VIA [redacted] ON 2/10/HIS TRACKING # IS [redacted] SEE BELOWProduct & Tracking InformationPostal Product:Priority Mail 2-Day™Features:$insurance included[redacted] Tracking™DATE & TIMESTATUS OF ITEMLOCATIONFebruary 10, ,2:pmDelivered[redacted] February 10, ,8:amOut for Delivery[redacted] February 10,8:amSorting Complete[redacted] February 10,5:amArrival at Post Office[redacted] February 9,6:amProcessed through [redacted] Sort Facility[redacted] February 9, 2014Depart [redacted] Sort FacilityF[redacted] February 8, 2014Depart [redacted] Sort Facility[redacted] February 7,9:pmProcessed at [redacted] Origin Sort Facility[redacted] February 7,8:pmAccepted at [redacted] Origin Sort Facility[redacted]
Consumer
Response:
Review: [redacted]I am rejecting this response because:On the DROPZONE USA website they specifically state "Guaranteed Fast Shipping"Though they were quick to take my payment (the day of my order 01/04/14), I did not receive my order for daysIn addition, they sent me shipping information to placate me after numerous complaints registered via voice and emailI can provide electronic copies of the statements they provided on demandThough they do not specify any penalty for not meeting any reasonable expectation of "Guaranteed Fast Shipping", sending statements about the disposition of an order would hardly qualifyI am looking for absolutely nothing from them in the way of compensation for failing to meet any reasonable interpretation of their "Guarantee"I simply want to say, let the buyer beware of doing business with this company! I will never do business with them again!Regards,[redacted]

Review: I had ordered a pair of pants and a shirt for my son for Christmas. The pants did not fit so I called them and left a message on how to go about returning them because there was only a PO box. They contacted me through email on 1/8-14 and told me to return them and to send them to the PO box so out went the pants post marked 1/8-14 and they were received by them on 1/10-14. I contacted them by email (responding to the email address they sent me) inquiring about my return on 1/27, 2/3 and 2/7, no response. I called them on 2/10-14, leaving another message and they sent me another email on 2/12-14 stating "Thank you for your call. Your refund will occur after we process the return. DROPZONEARMYNAVY". I responded to them on the same day 2/12-14 as to when that would be and no response. I emailed again on 2/26 and 3/2 and no response. I called again on 3/12 and I have not heard anything. They owe me $25.99.Desired Settlement: Refund of $25.99

Review: Company was given clear deadline for delivery. Failed to deliver. When shipment was delivered late, it was refused. Company now ignores repeated e-mail contact & refuses to refund charges.Desired Settlement: I want my money back.

Review: I placed an order for a hard to find jacket on December 13th 2013. My credit card was charged immediately and I never received my jacket. I tried to reach the owner of the company ([redacted]) with both emails and phone calls to no avail. After waiting almost a month I finally got [redacted] to respond and he promised my jacket was being shipped. It didn't ship immediately, but when I did get it, it was the wrong size. I truly believe he shipped me the wrong size on purpose to "get me off his back" as the correct size for the jacket was seemingly hard to come by. I contacted him about returning the item and he asked me to ship it back for a refund. He told me to pay for the shipping myself and said that he would reimburse me for that too. I shipped the jacket immediately and tracked it's arrival to him in two days time. I didn't see my account credited ([redacted]) and contacted him again. He informed me that his website stated that he had 2-3 weeks to return my money. Well, three weeks has passed and I still haven't received a refund.

I thought I could fight this through[redacted], to get a refund, but on further investigation I see that [redacted] will only proceed if the claim is less than 45 days from original purchase. I am now far beyond that time frame. [redacted] delayed me just long enough to guarantee that.Desired Settlement: I desire a refund of my original purchase price $116.99 and for the expense of returning the item $7.36, for a total of 124.35

Review: I ordered: Army Mess Trays, the seller shipped a completely different item: Army Mess KitsThey agreed to a refund via email for the total cost plus my return postage: $+$USPS postage Total credit due: $I shipped Priority Mail with a tracking number--but your form thinks its a credit card number and won't allow it
They have not issued the credit and have stopped respondingHere's the email trail:
----------
March 2nd
hour notice
If I don't receive my $refund by 5pm on Wed March 4th, I will contact the Revdex.com, cancel payment through [redacted], and talk to the Post Office to see if this qualifies for Priority Mail insurance coverage
-------------------------------
The [redacted] shows that the return was delivered to you on Feb 14th but I have yet to see the credit to my [redacted] account
$Feb charge via [redacted] $[redacted] postage
Total credit due: $
Thanks,
On 2/9/7:PM, [redacted] wrote:
> [redacted]:
>
> Please return the Mess Kits with a noteWe will refund you the shipping costsThe mess trays are no longer available
>
> DROPZONEARMYNAVY
>
> In a message dated 2/9/4:54:P.MEastern Standard Time, [redacted] writes:
>
> I received order [redacted] today and it was mis-packedInstead of:
> Tan GI #[redacted] Plastic Mess trays, I received
> green [redacted] Plastic Mess Kits #[redacted]
>
>
> I have no use for these, please issue an return authorization along with a shipping voucher
>
> [redacted]Desired Settlement: Refund of $as promised

Review: I made a purchase from dropzone army navy on the 6/10/2013, I haven't got my order yet and I paid $shipping, I have tried to contact them twice by e-mail with no response from them......they sent me an e-mail with a link that said the following: The following items have been shipped to:
using Ground
You can always find out the current status of your order by going to
Name Code Qty Each Options
----------------------------------------------------[redacted]
(Shipped)
Subtotal
Shipping
Total 21.74Desired Settlement: All I want is the order I placed with them to be delivered in good business faith
Consumer
Response:
Complaint[redacted]
I am rejecting this response because:
Subject:
Delay in [redacted] payment
From:
Notification via [redacted]
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject ([redacted]T)
Date
Size
Subject:
Delay in [redacted] payment
From:
Notification [redacted]
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (= 1000) { [redacted]('You may only use threaded mode with folders containing less than messages.'); [redacted](event); [redacted] } [redacted] Webmail[redacted](null,null,{[redacted]1}); [redacted]t.cancel(event); [redacted]">Thread Messages)
Date
Size
Hello [redacted]
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
Subject:
Delay in [redacted] payment
From:
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject [redacted]
Date
Size
Subject:
Delay in [redacted] payment
From:
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (= 1000) { [redacted].'); [redacted]l(event); [redacted] } Webmail.sortOrder=[redacted]:1}); [redacted].cancel(event); [redacted]">[redacted])
Date
Size
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
Subject:
Delay in [redacted] payment
From:
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (Thread Messages)
Date
Size
Subject:
Delay in [redacted] payment
From:
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (= 1000) [redacted]'You may only use threaded mode with folders containing less than messages.')[redacted].cancel(event); [redacted] } [redacted]r=20; [redacted]); [redacted](null,null,{[redacted]1}); [redacted].cancel(event); [redacted]">[redacted]s)
Date
Size
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
Subject:
Delay in [redacted] payment
From:
Notification [redacted]
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (Thread Messages)
Date
Size
Subject:
Delay in [redacted] payment
From:
Notification via [redacted]
(Add as Preferred Sender)
Date:
Mon, Aug 05, 4:pm
To:
From
Subject (= 1000) { [redacted]('You may only use [redacted] with folders containing less than messages.'); [redacted]t.cancel(event); [redacted] } [redacted].sortOrder=20; [redacted](); [redacted](null,null,{sortOrder:20,firstMessage:1}); [redacted].cancel(event); [redacted]">[redacted] Messages)
Date
Size
An [redacted] payment from [redacted]r was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
An [redacted] payment from [redacted] was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
[redacted] details:
Amount:
$USD
Transaction ID:
Sender:
Sender's email:
Regards,
Business
Response:
WE ARE SENDING MR [redacted] A MONEY ORDER FOR $VIA PRIORITY MAILWE WILL UPDATE THE TRACKING # TOMORROW
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI hope they are sincere in what they are saying, we went through this same thing with [redacted]l and the payment refund was declined
Regards,