We have addressed Mr***'s concerns on three different occasionsThese are three very tiny chips on Mr***'s used car that we have filled with paintWe have fulfilled all of our obligations
We are sorry that you feel that way about your purchase experience. We offered to repair the 3 rock chips on the hood of your used A4 and the best approach to this was using touch up paint to fill in the crevices ,which we did, several times. As we told you in person the rock chips will never be...
perfect when you are looking for chips 6 inches away from the hood. As explained, repainting the hood would ruin your factory finish and the color would not match up to the rest of the car. We try our best to keep our vehicles in pristine condition but like most used vehicles, they will have tiny imperfections such as those millimeter sized chips. You purchased a $42,900 2017 A4 for $31,000, that's worth 3 tiny rock chips to most people. Thank you for your business and hopefully we can do a better job in the future. Thank you, [redacted].
Complaint: [redacted]
I am rejecting this response because: They are refusing to honor the purchase agreement that they would fix the chips in the hood and have offered no compensation as a result of their failure.
Sincerely,
[redacted]
We have addressed Mr***'s concerns on three different occasionsThese are three very tiny chips on Mr***'s used car that we have filled with paintWe have fulfilled all of our obligations
We are sorry that you feel that way about your purchase experience. We offered to repair the 3 rock chips on the hood of your used A4 and the best approach to this was using touch up paint to fill in the crevices ,which we did, several times. As we told you in person the rock chips will never be...
perfect when you are looking for chips 6 inches away from the hood. As explained, repainting the hood would ruin your factory finish and the color would not match up to the rest of the car. We try our best to keep our vehicles in pristine condition but like most used vehicles, they will have tiny imperfections such as those millimeter sized chips. You purchased a $42,900 2017 A4 for $31,000, that's worth 3 tiny rock chips to most people. Thank you for your business and hopefully we can do a better job in the future. Thank you, [redacted].
Complaint: [redacted]
I am rejecting this response because: They are refusing to honor the purchase agreement that they would fix the chips in the hood and have offered no compensation as a result of their failure.
Sincerely,
[redacted]