DRP LLC

DRP,LLC The Company was hired by [redacted] to move there residents to another location while our apartment where being remodeled I had just purchased brand new furniture from [redacted] & [redacted] on Watson RdJanuary 29,I paid for delivery for my furniture to get delivered to my aptBrand new I have receiptsDRP Moving Company came and moved my belonging on December 1,and ripped my mattresses, and furnitureI paid a nice fee for my furnitureI asked the movers about the item they tore up they told me to file a claim and the Moving Company will reimburse me for my recline sofa and mattress [redacted] is over the moving part of the Company she was the one bring the boxes, tape, and relocation date & AddressWe talked and she told me to send the claim in, I did all I was supposed to on my part and she started ignoring my phone callsI asked my leasing office because they hired her and they explained that they where unable to reach her also they gave

DRP,LLC The Company was hired by *** *** *** to move there residents to another location while our apartment where being remodeled I had just purchased brand new furniture from *** *** & *** on Watson RdJanuary 29,I paid for delivery for my furniture to get delivered to my aptBrand new I have receiptsDRP Moving Company came and moved my belonging on December 1,and ripped my mattresses, and furnitureI paid a nice fee for my furnitureI asked the movers about the item they tore up they told me to file a claim and the Moving Company will reimburse me for my recline sofa and mattress*** *** is over the moving part of the Company she was the one bring the boxes, tape, and relocation date & AddressWe talked and she told me to send the claim in, I did all I was supposed to on my part and she started ignoring my phone callsI asked my leasing office because they hired her and they explained that they where unable to reach her also they gave

Initial Business Response /* (1000, 7, 2016/02/29) */
Our office is not a moving company. We coordinated the moving services for residents on behalf of the property owner when their apartments were under renovation for 30 days. A professional moving company who is licensed and bonded performed...

this resident's move. All expenses related to those services, including boxes and packing supplies, were paid for directly by the owner/property manager and not our company. This resident reported some damaged furniture after the moving company moved her. She stated the movers told her that day that she needed to contact their main office to report. I also informed her that the moving company is responsible for all claims of damaged property and they would need to be contacted directly to handle it, as is always the case. Unfortunately the moving company ceased providing moving services shortly after this resident's move and closed that portion of their business. They were to follow up with any unresolved claims. I was not aware that this situation had remained unresolved between the resident and the moving company. The resident was advised to forward any proof of damages and other documentation to support the claim for full replacement of furniture at the original purchase price and we would reach out to the former moving contractor and help try to facilitate a resolution. Our office has reviewed all past email correspondence with the resident and can only find one message from this resident referencing and earlier message sent that we have no record of. There is no record of photos or receipts previously sent or received.
Regarding the claim for utility reimbursement, our office does process reimbursement for any electric service charges incurred during the construction period while they are temporarily living in another nearby apartment for 30 days. These are again funds paid to the tenants by the owner/manager of the property for whom we are not affiliated. We merely facilitate this reimbursement process between the tenant and the owner. We did receive one bill emailed by the leasing management office on behalf of this resident along with some others. She was told that those reimbursements would be reviewed and processed that day however, she was never told a check was waiting for her to pick up when she showed up unannounced. Upon review of the bill submitted, it was determined to be for services incurred after the resident moved back into their apartment and therefore ineligible for reimbursement. A copy of the bill along with a note explaining the correct bill that was needed. The resident did acknowledge receiving this notice but the correct bill copy was never submitted after that.
In an effort to resolve the matter in light of the fact that the moving company responsible is no longer in business, I arranged to have the repairman from the furniture store where the resident purchased the couch come out to evaluate. He stated the repairs were minor and the fully resorted the couch piece for $125 and the bill was forwarded directly to our office. Although the resident reported the mattress to be fully functional, we did offer a brand new replacement mattress or a payment of $400 in consideration for the damages to the fabric. She elected to take the $400 payment.
Resident also obtained the correct copy of the utility bill from the electric company. Upon review, the reimbursable charges were calculated and payment was made for that as well.
The resident received full repair of her couch and picked up checks in the amount of $400 for mattress and $102.29 for utilities on February 19th from our office. The matter is considered resolved.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] did reimburse me for the electric bill and $400 which I used for a brand new mattress from Rothman Furniture for $300 plus $99 for delivery. She lied and told me a repair man from Rothman Furniture was coming to inspect my furniture she claimed it was the law that a repair man comes out and check the furniture. DRP LLC had some man come out that did not work for Rothman Furniture and did not have a work card to show me what company he works for nor did he have a real work order. He wrote on a piece of paper and asked me to sign. I reminded him that Rothman Furniture repair workers should have a work order. I did take a picture of the paper [redacted] worker wrote out as an receipt or a work order. Also [redacted] was very rude she left the checks in the mailbox and told me to pick them up after 3. And she was in her office all that day. I am not satisfied with my couch situation and she just keep blowing me off. I don't appreciate how she treat me. I am disabled and I bought my furniture for when I'm hurting and inflammed. I thought she was going to do the right thing but I see she lied again. She promised if it wasn't repairable she would replace it. I'm not satisfied with my living room furniture. I will never recommend this company for anything but a ripe off
Final Business Response /* (4000, 12, 2016/03/07) */
As I told the resident I would do, I contacted Rothman Furniture directly to inquire about their repair services. The associate confirmed that they do indeed have repair services they offer through their store. She asked what area the repair was needed and provided me with the name and direct contact number for their contracted repairman whose territory the resident's home is in. These are not direct employees of Rothman but rather are independent contractors the store has agreements with to service their customer's with repair needs which is my understanding is standard practice in the industry. I called him immediately and he stated that he was finishing up a job nearby and could be there within a couple hours. I provided the repairman with my contact information for billing purposes and instructed him to contact me if the furniture was not able to be fully repaired. I contacted the resident who confirmed she would be home between 1-3PM. I gave her the name of the repairman and approximate arrival time. I received a call from the repairman letting me he was finished and he was able to fully repair the furniture while on site and that he would forward the bill to our office which we did receive and have paid. As far as not having a formal work ticket mentioned, I cannot speak to the policies and practices of Rothman or their subcontractors but I can only speculate that since the repairman was able and willing to take the job on short notice same day that there would not be time to have paperwork or work tickets drawn up A call to Rothman can verify that the repairman who provided this service is indeed one of their subcontractors.
As previously stated, the resident chose to accept a $400 payment for the mattress rather than a replacement and asked if she could come to our office to pick that check up along with the utility reimbursement. I told her if she wanted to pick them up I could arrange for the checks to be available after 3pm. I was out of the office on site working at another development project all day and would need time to get back to my office to sign the checks since there was no one else in the office on this day who is authorized to prepare and sign for these payments.
I am not sure how she would have intimate knowledge of my whereabouts all day but I arrived at my office at approximately 2:40PM and was there just long enough to sign the checks,take care of any necessary paperwork from our end, and place the checks in an envelope properly marked for the resident to pick up from our mailbox as I had let her know in advance would be the case. (We are a real estate firm and frequently use the outside mailboxes for pickup and drop off of docs as most of us work out of the office the majority of our time or by appointment only so hours are unpredictable.) I was only at my office 10 minutes and at approximately 2:50PM I left in a hurry as I was already late for my 3:00PM appointment. The resident was entering my office as I was leaving so I handed her the envelope on my way out and told her both checks were in there.
I am not aware of the resident's disability situation and it has no bearing on my involvement with this project or the claim for damaged property. Again, we are not a moving company, the moving company responsible for the damages ceased their moving operations shortly after the resident's move. We do not have our own furniture repairmen. We are not a company that provides direct services to the general public. We were merely in place to assist with coordinating an monitoring the relocation process. Understanding that there is no recourse with the moving company responsible, we have made a good faith effort to rectify the situation for the resident.