On August 1st the patient in question was seen with a chief complaint of pain on the upper rightThe patient was seated by my assistant named in the complaintAll of our exam rooms are open and have no doorsAccording to our assistant the patient and she are friends/acquaintances, and our assistant states that they spoke for a few moments regarding her specific issue prior to taking an x-ray of the tooth in question.After the x-ray was taken, the Doctor entered the room and performed a clinical and radiographic examination of the patientA diagnosis was made, and the patient was given her options regarding the specific issue she presented withAll interactions were pleasant, and the patient never expressed any distress to the Doctor or staff regarding her interaction with the assistant named in the complaintThe office received a letter from patient in question after the incident describing her side of the storyThe assistant denies all accusations, and they were the only people in the roomOur office chooses to believe our assistant; that all interactions were professional, and we believe the assistant's denial that this type of interaction ever took placeIt is our offices contention that the complainant is attempting to extort money from the office, and she will receive nothing in compensation from the practiceWe also will not be refunding her money for services providedThank You
On August 1st the patient in question was seen with a chief complaint of pain on the upper rightThe patient was seated by my assistant named in the complaintAll of our exam rooms are open and have no doorsAccording to our assistant the patient and she are friends/acquaintances, and our assistant states that they spoke for a few moments regarding her specific issue prior to taking an x-ray of the tooth in question.After the x-ray was taken, the Doctor entered the room and performed a clinical and radiographic examination of the patientA diagnosis was made, and the patient was given her options regarding the specific issue she presented withAll interactions were pleasant, and the patient never expressed any distress to the Doctor or staff regarding her interaction with the assistant named in the complaintThe office received a letter from patient in question after the incident describing her side of the storyThe assistant denies all accusations, and they were the only people in the roomOur office chooses to believe our assistant; that all interactions were professional, and we believe the assistant's denial that this type of interaction ever took placeIt is our offices contention that the complainant is attempting to extort money from the office, and she will receive nothing in compensation from the practiceWe also will not be refunding her money for services providedThank You