Sign in

Drs. Foster & Smith

Sharing is caring! Have something to share about Drs. Foster & Smith? Use RevDex to write a review
Reviews Drs. Foster & Smith

Drs. Foster & Smith Reviews (167)

Good afternoon Ms [redacted] , I apologize that you feel our level of service has declined We do pride ourselves on taking excellent care with our customers and are always working towards developing and empowering our teams We appreciate your feedback and agree that we are in need of some enhancements with development to our site Several, customer friendly improvements have been made over the past year for which we have received very positive feedback on You are correct that our online support partners do not have access to modifying your real time shopping cart or making adjustments to pricing unless it is done with a phone Representative We have far more sales, promotions, gift certificate offers and price matching ability than we ever have We absolutely value you as a customer and are hopeful that you will continue to look to us for your pets health and wellness needsAs a gesture of satisfying your dissatisfaction, I have initiated an order of a variety of treats that I hope your dogs will enjoy...If not, kindly donate to a family or shelter of your choiceHave a great afternoon and please let me know if we are able to assist you with any other concernsThank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTheir online FB page people actually called me to resolve The immediately refunded my money and I donated the food to dog rescue friends as they are always in need of food for the foster dogs So I didn't have to worry about loading big boxes to get them sent back I also found out they merged with Petco and this type of food is specialty and The Honest Kitchen does not sell their products to big box storesSo there was a good reason for all of this I am thankful the online Facebook team saw my post as well as received the Revdex.com complaintMany thanks to the Revdex.com Regards, [redacted]

We sincerely apologize for the inconvenience this has caused our customer We have reviewed this process again with our internet marketing team and find that we do have an easy "Unsubscribe All" option The most convenient way to unsubscribe is to click on the "unsubscribe" link at the bottom of the email received Once you click on this, it will direct you to the subscription page On the right hand side of the page you will see a button stating "Unsubscribe All" Once you click on this, it will confirm that you have been successfully unsubscribed We hope this resolves our customers concern Our customer is welcome to contact us at ###-###-#### with any additional questions.Sincerely,DrsFoster & Smith

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The e-mails finally stopped It is a shame that after repeated calls to this business that I was forced to take action with the Revdex.com to get them to stop spamming me with several e-mails a day I won't be placing orders with this business in the future Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good day, We immediately brought MrLee's concerns to our Marketing team and explained the importance of following through with having his email account globally removed from unwanted mailings I have been assured that they were successful in accomplishing this request.Thank you, *** [redacted]

Good morning Mr [redacted] , I apologize that you had an unpleasant experienceYou are a valued customer and we certainly should have come up with an acceptable resolution I will have one of my team leaders look into this matter further and contact you as soon as possibleHave a great day, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We sincerely apologize for the ongoing frustration this has caused our customer. We have reviewed this account again and don't find anything that would allow these reminders to be sent. With that being said we moved forward with the only other option and that was to not just deactivate the account as per standard policy. We have deleted the online account associated to this customers file. In the future if our customer chose to order online with an account they would have to create a new account. With us deleting the account it removes everything associated We again want to apologize for the inconvenience this has caused. We are always heartbroken to hear of a loss one of our customer's experiences Sincerely,DrsFoster & Smith

We sincerely apologize for any inconvenience this has caused
our customer. We have reviewed this customer concerns and note that our
Call Center *** *** tried to contact him personally on May 29th,
2015. The customer was unable to be reached at the number on
file and so
a message was left to call us back. No return call was received from the
customer
We are happy to assist this customer with any further
concerns. I show this customer contacted
us again on 6/2/requesting reimbursement for his inconvenience of an item
being on backorder and was offered $5. The
customer did call again on 6/5/requesting his refund for items returned, but
not yet received by us. This was
processed for the customer and the return label shipping fee of $was not
charged to the customer.
We do understand our customer’s frustration and I have
placed a $credit on file. This leaves a credit on file total of $
They should feel free to contact us with any further
questions or concerns at ###-###-####.
7am to 10pm CST
Thank you,
DrsFoster & Smith

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Prior to receiving this response, the company contacted me via emial (Candace S.) on 9/13/and indicated that upon further review the order is eligible for $gift certificate I have been waiting for the response to come to the Revdex.com, and this response from the company does not resolve any of my concerns I would like them to respond to my concerns, in writing to the Revdex.com I feel that the company is engaging in deceitful advertising practices, and their recent offer of a $gift certificate does not satisfy my concerns I now would also like an explanation of:-why the original associate that I placed the order with, and her "supervisor" were unable to determine that the order was eligible for the promotion- why the customer service representative that responded to my complaint was unable to determine that the order was eligible for the promotion-why after a complaint was filed with Revdex.com, that it was determined that the order did in fact qualify for the promotion but at a lessor amount I would like all correspondence in writing, and to go through the Revdex.com
Regards,
*** ***

We sincerely apologize for the frustration this has caused our customer. We have requested our marketing department have the noted email removed from all promotional emails. If our customer has any further questions or concerns they should feel free to contact us at ###-###-####.
Sincerely, DrsFoster & Smith

We sincerely apologize for the inconvenience this has caused our customer. We do have a guarantee that states "Most Orders Ship within hours. Orders ship Mon-Fri 7am-9pm. Most orders placed Fri, Sat or Sun ship the next business day (Mon). While we process your orders days a week, our carriers pick up Mon-Fri only. Prescription orders ship after veterinarian approval." We want to explain a little more detailed about the shipping process. Some items comes from different areas of the warehouse. This order has items from two shipping locations within our warehouse. Since these ship from two separate locations they also get put on separate trucks. Although it didn't show on UPS tracking that it went out the door until the next day it was given tracking in our system on the same day. Trucks leave the facility at different times of the day and with different shipping time cut offs. We still understand the frustration they must feel in reference to having made two separate trips to pick up the packages at a facility. Although this is something that is out of our control as we do have our carrier ship directly to homes. We stand behind out Shipping and Satisfaction Guarantees and for that we will refund the customer for the full amount of the order. The amount of $has been fully refunded to our customers original method of payment. We have forwarded the concerns to the warehouse management, also. If our customer has any further questions or concerns they should feel free to contact our friendly customer service representatives at ###-###-####.Sincerely,DrsFoster & Smith

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
***

We sincerely apologize for the inconvenience this has caused our customer. We have reviewed this customer's file and find that they have been globally removed from email and the online account was inactivated. The only thing we could figure was that it is a different email than what was
noted via this complaint. If that is the case, we would need the customer to supply us with this information. This complaint is noting a date also, so we are not sure if this is an old claim that has been resolved, or if it is an ongoing concern. If this is a current concern, we would also like to see if the customer would be willing to email us what is being sent, so we can verify information via the email. We hope this resolves the customers concerns, but the customer should feel free to contact us at ###-###-####Mon-Fri 7am-10pm Sincerely, DrsFoster & Smith

We sincerely apologize for the inconvenience this has caused our customerI have reviewed our customers file and worked with multiple internal departments to be sure they are removed from our mail/email list and deactivated their accountOur catalog marketing department states the customer was
removed from catalog mailings on 4/5/15, but they will receive these until July as we have pre-printed catalogsI apologize if this information wasn't given to the customerI also note that our internet marketing department has removed this customer from any future emails (***)Our IT department has also deactivated this customer’s online account as the customer requestedI apologize that this wasn't followed through on sooner
If our customer has any further questions or concerns, they should feel free to contact us at ###-###-####
Sincerely,
DrsFoster & Smith

We sincerely apologize for our customers frustration. After review of our customers file, we found that an order was placed on 1/12/for $122.94. (item# -Med Indoor/Outdoor Heath Pad $& Outdoor Cat House - $63.99). Due to newer screening processes, our
customers order was only Authorized and in this process a verification came back showing not match. At this time the order was cancelled. We apologize for this as it should have been explained to our customer before it got to this point. We confirmed that order was cancelled and the authorization should have dropped already and if it hasn't the customer should contact their bank.We would like to extend free Day Air Shipping to this customer as a courtesy. We apologize this order was cancelled in error. If our customer would like to contact us to replace their order, we will have the $shipping charge saved as a credit on file.If our customer has any further questions or concerns they should feel free to contact us at ###-###-####. Sincerely, DrsFoster & Smith

We sincerely apologize for the inconvenience this has caused our customer. I have reviewed this order and found that it did ship in two different packages. It depends on what area of the warehouse the items are located. I see that some items shipped day sooner than the
rest. It is our goal to ship orders out within hours. We do show a delivery of within to business days based on the customers order. The order was placed on 7/8/and part shipped on 7/9/and the rest on 7/10/15. The customer will have this order on 7/15/per the UPS tracking information. We do apologize that the order didn't ship as quickly as we would have liked, we assure that the customer will have the package in the proper delivery time-frame. We apologize that this causes the customer to make two trips to pick up his boxes, but in this instance the packages will arrive on the same day.If the customer has further questions or concerns, they would feel free to contact one of our friendly customer service representatives at ###-###-####.Sincerely,DrsFoster & Smith

We sincerely apologize for the inconvenience this has caused. After further review it is noted that we did still have a catalog request account for *** *** . We have flagged the account to not receive any further catalogs. We have also requested our catalog marketing dept to
remove his name from all listings. Please note that although this has been done, he could receive additional catalogs over the next month as the catalog's are pre-printed. If our customer has any further questions or concerns they should feel free to contact us ###-###-####(days a week from 7am-10pm CST) Sincerely,DrsFoster & Smith

Check fields!

Write a review of Drs. Foster & Smith

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Drs. Foster & Smith Rating

Overall satisfaction rating

Add contact information for Drs. Foster & Smith

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated