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Drs Freidrich, Rubin, Panella & Sapienza

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Drs Freidrich, Rubin, Panella & Sapienza Reviews (1)

Review: I have had 2 medical procedures (Endoscopy) at this location at different times - probably at least 5 years apart. The 1st time I had the procedure, I was naturally scheduled for a follow up, as these procedures require a local anesthetic making you groggy & unable to drive. At the follow up to my surprise, I had to pay another $50 copay to go over the results. having thought this was weird, I reluctantly paid- being unsure at that point if the followup was covered with my insurance. I never did follow up to if it was covered or not. Fast-forward to 2011 or 12 (not sure exactly), I am recommended to get the procedure again. On a side note, these procedures are regularly overbooked at this facility as it was probably 2-3months just to get it done - I'm sure they do a ton of these! Anyway, after remembering what had happened the 1st time with the follow up, I purposefully called my insurance co. at the time to make sure I knew my copay was cover for the follow. They had told me that if it was billed or (coded) properly, it was covered... and wouldn't you know I was asked to pay the $50 copay at the return visit! I refused to pay stating I had contacted my insurance company for that very reason & the woman, taken back by my challenge, said that I would probably get a bill. Well, that of course happened & I had to call them & my insurance company multiple times until one of the billing people became nasty when I said that I refuse to pay this covered copay. Fast-forward again to about 4 months ago, and sure enough I started getting statements again & this time even certified mail. Once again, I called & stated my claim & was told that they would contact the office. Today I received a phone call from the same person that they called the insurance co & they said it was not covered. Now, if this was improperly billed in the 1st place, then the insurance co may see it as a patient responsible copy. IT IS MY BELIEF THAT THIS IS DONE REGULARLY TO INNOCENT PPL & A LOT OF REVENUE IS GENERATED AS A RESULT.Desired Settlement: I should not be charged the $50 copay that they insist on sending me statements for. The harassment of phone calls & mail must stop!

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Description: Physicians & Surgeons - Medical-M.D.

Address: 420 Grand Ave Ste 101, Englewood, New Jersey, United States, 07631

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