Drs. Golden & Matz, LLC Reviews (3)
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Drs. Golden & Matz, LLC Rating
Address: 7939 Honeygo Blvd # 219, Nottingham, Maryland, United States, 21236-5992
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www.moxnixtextiles.com
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There was an invalid promotion on ***Because of this glitch, our system was not able to process any online order affiliated with this promotionFINAL RESOLUTION: contacted the customer and replaced order with original promotion
We have called Ms. [redacted] to honor a refund or replacement of the pants. We have also investigated this with the quality team.
I researched Ms. [redacted] order history and determined that due to a system error her order did not process. The agents did contact our warehouse facility on a number of occasions to get an update on the status of her order. Once they received a reply Ms. [redacted] was contacted and advised that the order...
had been cancelled and she would not be charged. There are instances when multiple customers are ordering a low-inventory item at the same time and the item(s) will be cancelled from some customers’ order. Once this occurs the customer is sent a cancellation email, upon further research Ms [redacted] was sent a cancellation e-mail on 7/23/17 to the email address we have on file. I apologize if it was not received. If there is anything else I can help you with, please let me know.