DRS Heating & Cooling

Yet againWe did not owe this man anythingThere is no warranty between usAnd original terms of this install falls upon itDrs is not responsible for any damage caused to premisesAnd damages occurred during install are owner responsibilityThere should be a working space floor in atticThere is notSo because of this some damage occurred to below ceilingIf the new owner wants to dispute this we are waiving our free reinstall of equipmentIts passed city inspection and his inspectionWe will charge him for this if he doesnt want to just accept this at this pointWhich we have the right forHe should speak to an attorney before getting himself into more troubleWe went out our way for someone who isnt our customerBlame the inspectors who passed it and said it was fine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[It is correct DRS Heating managed to finish the AC reinstallation yesterday (9-18-14) after the agreement made three weeks ago as they asserted, however the damage they caused in doing so (cracking the drywall of my ceiling from the work in the attic) still needs to be repaired. James, the tech, this "manager" refers to in his response was very straightforward in telling me about the damage as soon as it happenedThis damage was caused when they first started the repair on 9-12-and was additionally mentioned in my initial complaintWith the sole exception of James, the ethical standards and accountability of this company has been non-existent. I expect the damage to my ceiling...such damage their own employees admitted to causing...to be restored to its original conditionTo believe I owe them a bit of gratitude after the run around they have given me in remedying the wrongs they have caused......as the "manager" so eloquently put it...is ridiculous. ]
Regards,
*** ***

I have no contract with this personI owed him nothingThe furnace and ac was passed by inspectionIt was installed properlyDue to volume of air water was dripping passed the panWe decided the best alternative was to rearrange the furnace to give air volume better path(Which we didnt have
to do) on top of that it was completed on 9-18-He talked to the tech who doesnt make the scheduleNot to the manager who I amMy tech doesn't make the appointments I doI went out my way on something I didnt have to doFor him to complain is ridiculous

Review: DRS Heating & Cooling improperly installed an attic furnace unit at my home which initially resulted in water damage. After contacting them and explaining the situation they agreed to remedy the situation and fix the AC unit. During this process they pushed out the repair work now totaling over three weeks with the job still not having been completed. They did send a repair man out last Friday (9/12/14) to begin the repair work which he was able to only partially complete. In the process of making the repairs he additionally damaged the ceiling drywall (I have pictures) which he stated they would be repairing. It was agreed when the repair man left he would be returning Tuesday (9/16/14) and no later than Wednesday (9/17/14) to finish the job. Having recently spoke with [redacted] from DRS, whom I believe is the owner, he is now attempting to push the job out, once again, another week. This furnace is solely responsible for heating the second story of my home which as it stands currently can't be lived in until it is fixed.Desired Settlement: In an attempt to avoid taking this to small claims court and letting the legal process deliver the appropriate remedy, I simply want the repair work for reinstalling the attic unit completed in a timely manner and the drywall they damaged to be repaired. It is my sincere hope we can resolve this amicably

Business

Response:

I have no contract with this person. I owed him nothing. The furnace and ac was passed by inspection. It was installed properly. Due to volume of air water was dripping passed the pan. We decided the best alternative was to rearrange the furnace to give air volume better path. (Which we didnt have to do) on top of that it was completed on 9-18-14. He talked to the tech who doesnt make the schedule. Not to the manager who I am. My tech doesn't make the appointments I do. I went out my way on something I didnt have to do. For him to complain is ridiculous.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[It is correct DRS Heating managed to finish the AC reinstallation yesterday (9-18-14) after the agreement made three weeks ago as they asserted, however the damage they caused in doing so (cracking the drywall of my ceiling from the work in the attic) still needs to be repaired. James, the tech, this "manager" refers to in his response was very straightforward in telling me about the damage as soon as it happened. This damage was caused when they first started the repair on 9-12-14 and was additionally mentioned in my initial complaint. With the sole exception of James, the ethical standards and accountability of this company has been non-existent. I expect the damage to my ceiling...such damage their own employees admitted to causing...to be restored to its original condition. To believe I owe them a bit of gratitude after the run around they have given me in remedying the wrongs they have caused......as the "manager" so eloquently put it...is ridiculous. ]

Regards,

Business

Response:

Yet again. We did not owe this man anything. There is no warranty between us. And original terms of this install falls upon it. Drs is not responsible for any damage caused to premises. And damages occurred during install are owner responsibility. There should be a working space floor in attic. There is not. So because of this some damage occurred to below ceiling. If the new owner wants to dispute this we are waiving our free reinstall of equipment. Its passed city inspection and his inspection. We will charge him for this if he doesnt want to just accept this at this point. Which we have the right for. He should speak to an attorney before getting himself into more trouble. We went out our way for someone who isnt our customer. Blame the inspectors who passed it and said it was fine.

Review: 10/05/13This is my second complaint against DRS Heat & Cool being filed with the Milwaukee office of the Revdex.com.This time my complaint involves DRS not honoring the 10 year labor warranty that I paid for (in cash). I have in my possession, the signed warranty between DRS and myself.We both signed that contractual warranty/agreement on 07/07/11 and DRS was paid $100.00 (in cash) to cover any labor issues that might come up for the next 10 years on an installation of a new furnace and a/c unit that DRS installed at my home on 07/07/11.After having several other problems dealing with [redacted] of DRS, he now claims (via email) to have canceled that 10 year labor warranty. He claims, he has the right to cancel the warranty any time he wants to cancel.Even though, he recently had one of his technicians come to my house to do factory warranty work on my a/c unit, the technician was a guy by the name of [redacted], and [redacted] and myself got along very well. He told me there would be no problems at all in the future if DRS had him come back to my residence in the event of any additional a/c or heating problems under the factory parts warranty or under the 10-warranty labor contract.My point of bringing up [redacted] is because it should be part of this document that even though [redacted] (personally) feels there might be a threat against him, its now been established and proven that he can (and should have) sent one of his technicians to follow up on my complaint of non-working a/c unit.Due to the fact that [redacted] of DRS says he will not send anyone to follow up on my complaint of non-working a/c unit, I had to hire a different Coleman dealer to come and trouble-shoot and proceed with the needed and necessary repairs.After two professional inspections of my a/c unit, it appears to have developed small leaks in the coil area of the a/c unit. That coil is 100% covered under factory warranty with no cost to me (or the independent install contractor) at all. In fact, due to two separate, and complete inspections done by two separate Coleman dealers, the local Coleman distributor has agreed to replace the entire compressor unit rather than just the coil part of that unit. Obviously, after two complete inspections and with Coleman company knowledge, they realize there is NO external damage to the unit, as DRS will claim. DRS claims I personally damaged the unit with a rock or stone.That claim is unfounded, wrong and flat out, a series of lies between DRS and his technicians! DRS boasts of having a photograph of the so-called damaged area, the photograph shows a wet spot where the coil has leaked out its Freon gas, but in all actuality, does NOT positively show that the unit has physical damage.Plain and simple, there is no damage, the leak is due to a known factory problem with that particular type/style and model of the coil. Problem is, the labor part of doing the replacement is being denied by [redacted] of DRS and therefore Ill end up paying for those labor costs out of my pocket.It is my intention to be made whole of the financial loss I sustained due to [redacted] of DRS not honoring the legal, binding warranty contract I have with him/them.As soon as the actual, physical work has been completed by others than DRS, I will then have the proper and needed paperwork to sue DRS in small claims court in Milwaukee.There is no doubt that trying to resolve any issues with my furnace or a/c unit through DRS is useless. I have met solid resistance from DRS every time I have attempted to work with him. He has sent me emails calling me filthy names, and demanding that I make some kind of offer to him, then he might consider living up to the legal binding contract that I have with him.Im not sure what he means by making an offer, what kind of offer needs to be in place here, cut and dried, if there is a problem with my furnace or a/c unit, he should be bound by the contract to come here (or send a technician) and work with me to resolve the problem!I do believe this complaint needs immediate action taken for the fact that I received an email (see below copy/paste) from DRS claiming he is planning on not being here after November 1st:-----Original Message-----From: [redacted] [mailto:[redacted]]Sent: Thursday, October 03, 2013 5:29 PMTo: [redacted]Subject: Re: my latest post...Don't care. As of november 1st. I'm gone. Take care [redacted]. Sent from my BlackBerry 10 smartphone.Kind of makes me wonder, if he is planning on leaving, then why is he still advertising on [redacted]slist (as recent as three days ago) to sell, install and provide additional 10-year labor warranty (for an additional $175.00). If he is not going to be around, how then will any unknowing prospective customers be able to have labor warranty work completed?Perhaps his entire mode of operation needs to be scrutinized.I will patiently wait for you reply to this serious, most recent formal complaint of mine against DRS Heat & Cooling, with [redacted] as the owner/manager.[redacted]Desired Settlement: That [redacted], owner/manager of DRS Heat & Cooling be made responsible to reimbuse me (in full) for all "out of pocket" expenses that I accuire for having to hire different heat and cool contractors to complete the work that DRS should be doing! And to be reimbursed every time he refuses to honor the binding 10 year labor warranty that I paid for and have with him.

Business

Response:

This unit is damaged. We won't cover damaged parts. If another company got the part covered that is between them. We won't lie to help the customer like they did.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

There is no solid proof that the unit was damaged, DRS claims to have a photograph of the unit at the rear of my house, first of all, that photo could have been taken in any backyard, not necessarily mine, Second of all, see copy/paste of an email that I recently received from [redacted] of DRS where he states he would have lied to get the unit replaced for free:

This copy/paste is from an email, where he flat out mentions that he would have lied to Johnstone Supply in an attempt to have them pay for a coil that he claims I damaged with some rock or stone. I received this EMAIL on 09/16/13 at 5:34PM:

Who knows I might have lied to get your coil covered.

The above statement made by [redacted] of DRS very clearly says he would have lied, my reply to his offer of lying to Johnstone Supply was that I don't need anyone from ANY company to lie on my behalf, there is NOTHING to lie about, the unit came from the factory with known factory defects that usually don't show up until about two years in service, and that's exactly how long I have had this unit...two years!

I now have two independant heat & cool company that have made inspections of the unit and both have found NO DAMAGE to the unit. In fact, both companys have made written reports that their inspections found no damage but the leaks in the coil are very consistant with nemurous other units of the same brand and model number that have been replaced by the manufacture at no charge to the customer under the 10 year PARTS warranty plan between COLEMAN and the home owner end user. I have copy of each independant inspection report if you need them to help resolve this complaint.

And, in my defense, would Johnstone Supply just hand out a brand new unit (with value around $800.00 to $900.0O) without doing some of their own inspection of the unit once it was returned to them, and upon their own inspection (on behalf of the Coleman Company) found there to be any "damage" to the unit, wouldn't any reasonable thinking person assume that Johnstone Supply would have denied the warranty claim and not give a free replacement unit at no cost to anyone?

The issue here is, DRS has a legal binding 10 labor warranty with me, he refuses to honor the warranty through a series of lies, deceit, intimidation, and stall tactics. Due to his refusing to honor that labor warranty, it has cost me $250.00 to have another Coleman dealer install the free replacement unit, supplied by Johnstone Supply, who (by the way) found NO external damage to the unit, or they would not have replaced it for FREE!

There is no doubt in my mind, with all the individual witnesses, proof and documantation that I now have gathered as positive evidence the unit was not damaged, I will be filing a lawsuit against [redacted] dba DRS Heat & Cool.

[redacted] stands far, far, far, from the truth with his made up stories of "unit damage", there never was any damage of any kind, at all!

It appears that DRS will simply find one excuse after another to keep from doing warranty work that he has agreed to do, a warranty that people have paid a seperate monutary fee to feel they have everything coverd in the event of a parts failure, any and all parts are automatically covered for 10 years through Coleman Company as long as the warranty work is being done by ANY Coleman authorized dealer, what I'm saying, the Coleman company will cover the parts, but it's up to the home owner to take care of the labor costs. I thought I had that labor warranty covered with DRS, but being the unscrupulous contractor that they have proven themselves to be, I guess I was wrong.

I demand that DRS pays me in full, the entire $250.00 that I paid for warranty work that they should have been required to do!

Respectfully submitted,

Business

Response:

Then take me to court. I have my evidence. You have yours. A judge will decide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

His reply would be the typical statement from [redacted] @ DRS that I would expect. One of the probelems is, he will not say what his address is, where a process server could find him to subpoena him. There are other people out there (I have documented proof) who have tried to have him served. He dodges each and every one of them. One of those people even went as far as to "publish" on him as owner of DRS Heat & Cooling....(once again, I have proof of that).

CBS Channel 58 has an investigative reporter by the name of [redacted] who has tried several times to meet with [redacted] of DRS to do a face to face interview with him regard my complaints against him, he has refused to tell her where they can meet and has only done a telephone interview with Channel 58. For the simple fact that he doesn't want ANYONE to know where to find him in fear of being sued, knowing he would loose any law suits brought against him.

In my attempt to bring him to due justice, and as soon as I have my final evidence and paperwork (waiting to hear back from the EPA) I will still try to have him served at any and all address's I have on file for him. When that trail runs cold, and the Sheriff is not able to serve him after the legal amount of times, I will publish on [redacted] and DRS Heat and Cooling.

The reason I'm waiting to hear back from the EPA is in respect to the fact (I was there when it happened) [redacted] of DRS physically released several pounds of toxic Freon gas directly into my basement when he cut the "line set" which safely holds the poisonous gas, and keeps it contained as needed for the cooling process of the a/c unit. I have asked [redacted] several times to produce the paperwork (and turn it over to me, which I have a legal right to own copy of ), he ignores my request each and every time. He claims he legally sucked out that gas with a vacuum pump designed for that purpose, but he never did go through that process, I know for a fact because I was here every minute he was here except for about eight minutes when I went to McDonalds to get malts for him and his helper.

And...futhermore, the Revdex.com should be advised that [redacted] of DRS has admitted he is "going out of the heat and cool business" as of November 1st, 2013. I have the email where he flat out tells me "as of November 1st, I'm outta here"! But, as of 26 days ago he makes a posting on [redacted]slist advertising his service of furnace and a/c installations, including a 10 year extended LABOR warranty for an additional $175.00. How can he be so bold to admit he is quiting the business but still collect peoples hard earned money on something that he has NO intention of honoring? Is that even legal? I highly doubt it.

It is my intention to print as much evidence as to his illeagle tactics and hand deliver it all to Milwauakee County District Attorneys office for review.

I doubt that he can actually get up and leave Wisconsin due to the fact that he is bound to the state of Wisconsin (by court order) at least until January 16th, 2014, due to [redacted] pleading guilty to two seperate charges of: