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Drs. Hill & Thomas

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Reviews Medical Doctor, Radiology Drs. Hill & Thomas

Drs. Hill & Thomas Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is my opinion that the billing cycles is not adequate nor reasonable and that the company has chosen to be too aggressive with their billing practicesI believe that they should be investigated for how many folks that have deleteriously affected by this practice and behaviorReally regardless of industry the time frame is too short, however I also believe that special consideration should be provided with medical expenses if not for the very fact that they mean that the debtor is in a medical situation, may have had interrupted income, may have lengthy hospital stays, etcTheir admitance that after days they move to collections at should be a red-flag that their business practice is not honorable or customer-centric in anyway.Due to petitioning the credit reporting company I have had this event deleted off of my record so I am fineI am hopeful though that the Revdex.com will take into consideration what I have put forward here and which they have verified - that they turn folks over to collections after days, and do not take any intermediary steps to warn, or otherwise resolve the issue...and all of this coupled with being a medical provider and the billing is tied to 3rd-party insurance companies and agreementsThey are an aggressive and I believe predatory business.I do believe that the Doctor's office is contracted with this billing company that has the practices - that it is not directly the doctors office - and I'm hopeful that enough folks read my complaint on here or on the *** ***'s *** ***'s page, and through peer pressure, oversight from the Revdex.com and perhaps regulatory agencies, that they will be shut downYou are not doing good business when you put someone in collections over $and $- WHEN you've already been paid by insurance for the bulk of the chargesIt is unconscionable and too aggressiveWe didn't buy a car or some high-priced itemNot sure how you all can think that your actions are reasonable
Regards,
*** ***

ADVOCATE TRUSTED I ESTABLISHED I KNOWLEDGEABLE March 11th, 2016 [redacted] Revdex.com of Greater Cleveland (Revdex.com) 216-241-7678 [redacted]@cleveland.Revdex.com.org Re: ID complaint #[redacted] Response Account [redacted] Patient [redacted] Rose Dear Ms....

[redacted], This is in response to the above mentioned ID complaint. Disputer has raised concerns regarding billing of after insurance responsibility for applied deductible. Specifically that sending accounts to collections after 60 days was not sufficient time. Two Claims had been turned over collections and the disputer has made payments on both claims in February 2016. Our customer service staff notified the collection agency of the payment on February 17th, 2016. Likewise I have followed up today to confirm the account has been closed. In the healthcare industry, it is [redacted] practice for a patient to get 2 [redacted]ments. In addition the accounts were turned over to collections over 90 days after the initial [redacted]ment date. Below is a timeline for both claims [redacted]ment ID [redacted] Chest Deductible applied $45.77 10/23/15- Original [redacted]ment (copy attached) 12/1/15- Second [redacted]ment (copy attached) 2/7/16- Account turned over to collections [redacted]ment ID [redacted] Chest Xray Deductible applied $17.89 8/10/15- Original [redacted]ment ([redacted]ment not available due to being in archives) 9/16/15- Second [redacted]ment (Copy Attached) 11/7/15- Account turned over to collections We feel that the patient had adequate time to make payment. We accept payments by mail, online website, 24 hour customer service Interactive Voice Recorder, and regular staffed customer service hours. Best Regards, Jeffrey V[redacted]614-336-8863jeffrey.v[redacted].com

From: Tina N. O[redacted]
Date: Mon, Oct 31, 2016 at 1:30 PMSubject: Revdex.com Complaint ID: [redacted]To: "[redacted][email protected]" <[redacted][email protected]>
Ms. [redacted],
 
I am responding in response to Complaint ID: [redacted] sent to Drs. Hill & Thomas Co. on October 20,...

2016.  I received this complaint today and since we provide the billing services for the doctors I wanted to address the complaint.  Please see my notes below.
 
The patient’s charges first presented to us as straight [redacted] so were billed out as such.  We have only been billing for this company for a couple of months so are verifying that all information is being sent over correctly but it appears that the patient’s information just had not been updated since last seen by the referring doctor.  The patient actually called into our customer service today and updated his insurance with us.  This was a quick and easy fix so that we can bill out his insurance properly under [redacted], which also, at the same time, changes his account to a “no patient statement” status, since we do not bill patients for [redacted] balances.
 
We have also contacted the patient to make sure he knows that his insurance is updated and that he will not receive any further statements in regards to these services.  We also reminded him that he can always call us if he ever has any questions on his account...had this been done originally, we could have this straightened out for him in just a couple of minutes.  When we called, he actually stated that he wasn’t upset and had worked in health care so he knows how tough it can be to send to the correct insurance address, as they are always changing.  From our understanding, he was happy with the service and feels the issue has been resolved. 
 
I am uncertain of any other detail you might need but please don’t hesitate to let me know if I can provide you with any further information.  If you could please confirm when this case has been resolved and let me know that the complaint has been withdrawn/closed, I would appreciate it. 
 
Thanks so much and have a great day!
 
Tina N. O[redacted]
Practice Manager
APS Medical Billing
5700 Southwyck Blvd.
Toledo, OH 43614
 
Office: 419.866.1804
Toll Free: 800.288.8325 x 1636
Cell: 843.327.8338
Fax: 419.866.5453
www.apsmedbill.com
 
 
Experience the Difference.
 
This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, 18 USC 2510, and its disclosure is strictly limited to the recipient intended by the sender of this message. This electronic transmission, including any attachments, is confidential, legally privileged and/or a trade secret. The same is intended solely for the attention and use of the named addressee(s).  Receipt by anyone other than the intended recipient does not constitute a loss of the confidential or privileged nature of the communication. If you are not the intended recipient, please immediately advise the sender by reply e-mail or telephone that this message has been inadvertently transmitted to you and delete this e-mail from your system. If you have received this transmission by error, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of such communication is strictly prohibited. You are hereby warned that electronic messages may be altered and that we will not be liable for any damages resulting from any modification, alternation or falsification of an electronic communication that is originated by us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 8291 State Street Rd, Cleveland, Florida, United States, 44128-5939

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www.slateroofingspecialist.com

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