Follow up to the customer concern involving Dannielle (Jackson) [redacted] who played Bingo with us here at Oneida Bingo on June 25, 2016 during the evening session. During her visit Ms. [redacted] was requested to sign a duplicate copy of her receipt to authorize the use of PROMO play that was utilized...
to purchase part of her bingo package, this is a regulation that Oneida adheres too. Ms. [redacted] failed to sign her original bingo receipt; this is a house rule that is required in order to prove ownership of the patrons products purchased for the session being played. The rules are announced prior to the start of the session and those announcements include the requirement of the customer signature in order to be paid. Ms. [redacted] was present during the announcement which takes place prior to the start of the regular session. The notification of the signature rule is also displayed on signs, announcements and notice is also provided on the customer receipt and reads as follows in all caps “YOUR SIGNATURE MUST BE ON YOUR RECEIPT PRIOR TO PLAYING BINGO TO BE PAID.” Oneida Bingo Management has had multiple conversations with Ms. [redacted] confirming our house rules, sharing the lengthy review that was completed and Oneida Bingo has denied her claim of a valid bingo win based on the results of the investigation.
The customer that has filed a complaint with the Revdex.com has a documented profile and feedback incident in our customer database. I have included a summary of that incident for your review following my response. In the information he submitted to the Revdex.com, his complaint has two components,...
one regarding a text offer that I am aware of, and one regarding Bingo that I show no record of. In response to the Text Sign-up offer:We have verified that he received the text sign-up offer in March of 2016, and this offer is only available once per customer. He admitted that he did receive it once, however, it appears he is trying to “game the texting system”, by re-enrolling in order to receive the offer multiple times. We have explained the decision to him more than once, and at this point we are choosing not to respond any further to his complaint. Multiple employees have stated that he becomes agitated quickly when he doesn’t get the answer he would like, and will readily swear at our employees when he is angered. He is a valuable customer, however, his complaint was not supported by any data from either our slot management database, or the vendor that we work with for our text campaigns. In response to the Bingo Issue:The customer should submit a detailed description of his complaint using one of our paper forms, or it may be more convenient to submit it via the internet using our online form at https://everesthosted.net/OneidaWeb/webform.asp Please contact me if I can be of any further assistance. Thank you, [redacted]
Assistant Marketing Director - Promotions | Oneida [email protected](920)429.3170
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I entered the room at Oneida approached the desk and asked the man if I may Use my promo money. He said okay. It was late bingo had started and he rushed me to a table. He didn't tell me to sign anything and I did not see any signs telling me to do so. There was no announcement either. After I had been sitting awhile, an attendant came and ask me to sign a receipt. It looked like the receipt I had signed when the an came and got me to sign it. When I won, they said I had not signed, but I did.I would like my money.I signed a receipt . I feel they did not treat me fairly. I was not informed properly. I feel they cheated me out of my money. I want my money. Please help me. That was my first time there.
Regards,
[redacted]
Follow up to the customer concern involving Dannielle (Jackson) [redacted] who played Bingo with us here at Oneida Bingo on June 25, 2016 during the evening session. During her visit Ms. [redacted] was requested to sign a duplicate copy of her receipt to authorize the use of PROMO play that was utilized...
to purchase part of her bingo package, this is a regulation that Oneida adheres too. Ms. [redacted] failed to sign her original bingo receipt; this is a house rule that is required in order to prove ownership of the patrons products purchased for the session being played. The rules are announced prior to the start of the session and those announcements include the requirement of the customer signature in order to be paid. Ms. [redacted] was present during the announcement which takes place prior to the start of the regular session. The notification of the signature rule is also displayed on signs, announcements and notice is also provided on the customer receipt and reads as follows in all caps “YOUR SIGNATURE MUST BE ON YOUR RECEIPT PRIOR TO PLAYING BINGO TO BE PAID.” Oneida Bingo Management has had multiple conversations with Ms. [redacted] confirming our house rules, sharing the lengthy review that was completed and Oneida Bingo has denied her claim of a valid bingo win based on the results of the investigation.
The customer that has filed a complaint with the Revdex.com has a documented profile and feedback incident in our customer database. I have included a summary of that incident for your review following my response. In the information he submitted to the Revdex.com, his complaint has two components,...
one regarding a text offer that I am aware of, and one regarding Bingo that I show no record of. In response to the Text Sign-up offer:We have verified that he received the text sign-up offer in March of 2016, and this offer is only available once per customer. He admitted that he did receive it once, however, it appears he is trying to “game the texting system”, by re-enrolling in order to receive the offer multiple times. We have explained the decision to him more than once, and at this point we are choosing not to respond any further to his complaint. Multiple employees have stated that he becomes agitated quickly when he doesn’t get the answer he would like, and will readily swear at our employees when he is angered. He is a valuable customer, however, his complaint was not supported by any data from either our slot management database, or the vendor that we work with for our text campaigns. In response to the Bingo Issue:The customer should submit a detailed description of his complaint using one of our paper forms, or it may be more convenient to submit it via the internet using our online form at https://everesthosted.net/OneidaWeb/webform.asp Please contact me if I can be of any further assistance. Thank you, [redacted]
Assistant Marketing Director - Promotions | Oneida [email protected](920)429.3170
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I entered the room at Oneida approached the desk and asked the man if I may Use my promo money. He said okay. It was late bingo had started and he rushed me to a table. He didn't tell me to sign anything and I did not see any signs telling me to do so. There was no announcement either. After I had been sitting awhile, an attendant came and ask me to sign a receipt. It looked like the receipt I had signed when the an came and got me to sign it. When I won, they said I had not signed, but I did.I would like my money.I signed a receipt . I feel they did not treat me fairly. I was not informed properly. I feel they cheated me out of my money. I want my money. Please help me. That was my first time there.
Regards,
[redacted]