[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still believe that the original advertisement was unclear and misleading, and I hope that the details of future advertisements and promotions are made clear and easy to understand for consumers, as well as your associates Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.].My complaint has nothing to do with my FIRST order placedI was happy with that orderThat is the reason I ordered the second bed The SECOND bed is the one that was defective and all subsequent replacement beds that was sent by the company I dont care what color the bed is I just want what I paid for and that is a bed like the first that my dog will not destroyI did pay for shipping on the second bed so the company's answer in regards to free shipping was only on the first bed I purchased which was NOT defective!!! This could have been resolved better had the customer service person I spoke with last treated me the customer with respect Regards, [redacted]
Good morning, Thank you for reaching out to voice your concerns regarding the Adequan Canine vialsAs shown in the attachment, we have updated our product page to further detail that the item comes with one vial for the retail of $ In addition, I have included a snapshot of competitor retails It is clear by these comparison retails that it is unrealistic to sell two vials for the price of $ The representative that you spoke with, kindly extended a goodwill credit of $To resolve this matter, I have increased the credit by an additional $40.00, leaving you with $as a credit on file Please note, in the future, if you order the Adequan Canine vials, at this time, we offer them at single vial shipments at the retail noted online I am hopeful you are pleased with the resolutionPlease let me know if we can be of further assistanceHave a great day, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Patricia [redacted]
We sincerely apologize for the inconvenience this has caused our customer We have worked with our marketing department to be sure they have removed the email noted in this complaint If our customer has an further questions or concerns they should feel free to contact us at ###-###-####(Mon-Fri 7am-10pm)Sincerely,DrsFoster & Smith
Thank you for allowing us the opportunity to reply to Mr [redacted] concernsThere were a couple of pricing errors that took place and were resolved by Mr [redacted] working with our Live Aquaria teamIn reviewing the order history, his concerns were resolved and the matter was handled to his satisfaction Thank you, [redacted]
Have you heard from the company?I Did receive one reply of them basically saying they compensated me a measly $which was on the phone with a lady whom I told don't bother I'll be calling back to get this resolved better.Are you satisfied with the company's efforts to resolve this matter?No I am not satisfied I want them to complete there job or make it right
We sincerely apologize for the frustration this has caused our customer After review it is noted that UPS states the package was refused and being sent back to us The package has an attempted delivery on December 26th @ 2:PM and additionally on December 29th @10:AM We don't typically refund until the package is received back This order had separate shipments One shipment was for a dog bed and this was delivered on December 24th The other was for flea and tick products that didn't arrive until December 26th when UPS attempted the first delivery We apologize if any inconvenience this may have caused Our customer also stated they would be filing a charge-back and since this was noted we don't refund as it may cause duplicate refunds I don't see that a chargeback has been done at this time, so I will refund the customer for the flea and tick package that hasn't arrived yet ($58.98) If our customer has further questions or concerns they should feel free to contact us at ###-###-#### 7am-10pm Sincerely,DrsFoster & Smith
Good morning, According to our records, Mr [redacted] placed his order online on the 15th of JulyThere were conversations that took place with him as the prescription that was on file was for a different strength than what he orderedPrior to processing his order, it was necessary for our team to reach out to his Veterinarian to obtain the proper Prescription.The order was complete and shipped yesterday, July As a courtesy, we upgraded the shipping to one day air at our expenseIt is scheduled for delivery todayThank you, *** [redacted]
We sincerely apologize for any confusion on the last responseWe are happy to get our customer the same cover that was received on the December bed purchaseWe just wanted to be clear on the matter, so we could assist to our best abilityWe will have a bed cover made with the same fabric as the original bed purchased in DecemberWe will put through this request to ship the cover to the customerWe just ask that the customer keep the latest bed shipped to them on 2/12/We again apologize that this situation wasn't looked into further when the customer contacted us the first few timesWe will address this internally Thank you, DrsFoster & Smith
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Holly [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still believe that the original advertisement was unclear and misleading, and I hope that the details of future advertisements and promotions are made clear and easy to understand for consumers, as well as your associates Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.].My complaint has nothing to do with my FIRST order placedI was happy with that orderThat is the reason I ordered the second bed The SECOND bed is the one that was defective and all subsequent replacement beds that was sent by the company I dont care what color the bed is I just want what I paid for and that is a bed like the first that my dog will not destroyI did pay for shipping on the second bed so the company's answer in regards to free shipping was only on the first bed I purchased which was NOT defective!!! This could have been resolved better had the customer service person I spoke with last treated me the customer with respect Regards, [redacted]
Good morning, Thank you for reaching out to voice your concerns regarding the Adequan Canine vialsAs shown in the attachment, we have updated our product page to further detail that the item comes with one vial for the retail of $ In addition, I have included a snapshot of competitor retails It is clear by these comparison retails that it is unrealistic to sell two vials for the price of $ The representative that you spoke with, kindly extended a goodwill credit of $To resolve this matter, I have increased the credit by an additional $40.00, leaving you with $as a credit on file Please note, in the future, if you order the Adequan Canine vials, at this time, we offer them at single vial shipments at the retail noted online I am hopeful you are pleased with the resolutionPlease let me know if we can be of further assistanceHave a great day, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Patricia [redacted]
We sincerely apologize for the inconvenience this has caused our customer We have worked with our marketing department to be sure they have removed the email noted in this complaint If our customer has an further questions or concerns they should feel free to contact us at ###-###-####(Mon-Fri 7am-10pm)Sincerely,DrsFoster & Smith
Thank you for allowing us the opportunity to reply to Mr [redacted] concernsThere were a couple of pricing errors that took place and were resolved by Mr [redacted] working with our Live Aquaria teamIn reviewing the order history, his concerns were resolved and the matter was handled to his satisfaction Thank you, [redacted]
Have you heard from the company?I Did receive one reply of them basically saying they compensated me a measly $which was on the phone with a lady whom I told don't bother I'll be calling back to get this resolved better.Are you satisfied with the company's efforts to resolve this matter?No I am not satisfied I want them to complete there job or make it right
We sincerely apologize for the frustration this has caused our customer After review it is noted that UPS states the package was refused and being sent back to us The package has an attempted delivery on December 26th @ 2:PM and additionally on December 29th @10:AM We don't typically refund until the package is received back This order had separate shipments One shipment was for a dog bed and this was delivered on December 24th The other was for flea and tick products that didn't arrive until December 26th when UPS attempted the first delivery We apologize if any inconvenience this may have caused Our customer also stated they would be filing a charge-back and since this was noted we don't refund as it may cause duplicate refunds I don't see that a chargeback has been done at this time, so I will refund the customer for the flea and tick package that hasn't arrived yet ($58.98) If our customer has further questions or concerns they should feel free to contact us at ###-###-#### 7am-10pm Sincerely,DrsFoster & Smith
Good morning, According to our records, Mr [redacted] placed his order online on the 15th of JulyThere were conversations that took place with him as the prescription that was on file was for a different strength than what he orderedPrior to processing his order, it was necessary for our team to reach out to his Veterinarian to obtain the proper Prescription.The order was complete and shipped yesterday, July As a courtesy, we upgraded the shipping to one day air at our expenseIt is scheduled for delivery todayThank you, *** [redacted]
We sincerely apologize for any confusion on the last responseWe are happy to get our customer the same cover that was received on the December bed purchaseWe just wanted to be clear on the matter, so we could assist to our best abilityWe will have a bed cover made with the same fabric as the original bed purchased in DecemberWe will put through this request to ship the cover to the customerWe just ask that the customer keep the latest bed shipped to them on 2/12/We again apologize that this situation wasn't looked into further when the customer contacted us the first few timesWe will address this internally Thank you, DrsFoster & Smith
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Holly [redacted]