ADVOCATE TRUSTED I ESTABLISHED I KNOWLEDGEABLE March 11th, [redacted] Revdex.com of Greater Cleveland (Revdex.com) 216-241- [redacted] @cleveland.Revdex.com.org Re: ID complaint # [redacted] Response Account [redacted] Patient [redacted] Rose Dear Ms ***, This is in response to the above mentioned ID complaintDisputer has raised concerns regarding billing of after insurance responsibility for applied deductibleSpecifically that sending accounts to collections after days was not sufficient timeTwo Claims had been turned over collections and the disputer has made payments on both claims in February Our customer service staff notified the collection agency of the payment on February 17th, Likewise I have followed up today to confirm the account has been closedIn the healthcare industry, it is [redacted] practice for a patient to get ***mentsIn addition the accounts were turned over to collections over days after the initial ***ment dateBelow is a timeline for both claims ***ment ID [redacted] Chest Deductible applied $10/23/15- Original ***ment (copy attached) 12/1/15- Second ***ment (copy attached) 2/7/16- Account turned over to collections ***ment ID [redacted] Chest Xray Deductible applied $8/10/15- Original ***ment (***ment not available due to being in archives) 9/16/15- Second ***ment (Copy Attached) 11/7/15- Account turned over to collections We feel that the patient had adequate time to make paymentWe accept payments by mail, online website, hour customer service Interactive Voice Recorder, and regular staffed customer service hoursBest Regards, Jeffrey V***614-336-8863jeffrey.v***@ [redacted] .com
From: Tina NO [redacted] Date: Mon, Oct 31, at 1:PMSubject: Revdex.com Complaint ID: [redacted] To: "***[email protected]" Ms***, I am responding in response to Complaint ID: [redacted] sent to DrsHill & Thomas Cn October 20, I received this complaint today and since we provide the billing services for the doctors I wanted to address the complaint Please see my notes below The patient’s charges first presented to us as straight [redacted] so were billed out as such We have only been billing for this company for a couple of months so are verifying that all information is being sent over correctly but it appears that the patient’s information just had not been updated since last seen by the referring doctor The patient actually called into our customer service today and updated his insurance with us This was a quick and easy fix so that we can bill out his insurance properly under [redacted] , which also, at the same time, changes his account to a “no patient statement” status, since we do not bill patients for [redacted] balances We have also contacted the patient to make sure he knows that his insurance is updated and that he will not receive any further statements in regards to these services We also reminded him that he can always call us if he ever has any questions on his account...had this been done originally, we could have this straightened out for him in just a couple of minutes When we called, he actually stated that he wasn’t upset and had worked in health care so he knows how tough it can be to send to the correct insurance address, as they are always changing From our understanding, he was happy with the service and feels the issue has been resolved I am uncertain of any other detail you might need but please don’t hesitate to let me know if I can provide you with any further information If you could please confirm when this case has been resolved and let me know that the complaint has been withdrawn/closed, I would appreciate it Thanks so much and have a great day! Tina NO [redacted] Practice Manager APS Medical Billing Southwyck Blvd Toledo, OH Office: Toll Free: x Cell: Fax: www.apsmedbill.com Experience the Difference This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, USC 2510, and its disclosure is strictly limited to the recipient intended by the sender of this messageThis electronic transmission, including any attachments, is confidential, legally privileged and/or a trade secretThe same is intended solely for the attention and use of the named addressee(s) Receipt by anyone other than the intended recipient does not constitute a loss of the confidential or privileged nature of the communicationIf you are not the intended recipient, please immediately advise the sender by reply e-mail or telephone that this message has been inadvertently transmitted to you and delete this e-mail from your systemIf you have received this transmission by error, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of such communication is strictly prohibitedYou are hereby warned that electronic messages may be altered and that we will not be liable for any damages resulting from any modification, alternation or falsification of an electronic communication that is originated by us
ADVOCATE TRUSTED I ESTABLISHED I KNOWLEDGEABLE March 11th, [redacted] Revdex.com of Greater Cleveland (Revdex.com) 216-241- [redacted] @cleveland.Revdex.com.org Re: ID complaint # [redacted] Response Account [redacted] Patient [redacted] Rose Dear Ms ***, This is in response to the above mentioned ID complaintDisputer has raised concerns regarding billing of after insurance responsibility for applied deductibleSpecifically that sending accounts to collections after days was not sufficient timeTwo Claims had been turned over collections and the disputer has made payments on both claims in February Our customer service staff notified the collection agency of the payment on February 17th, Likewise I have followed up today to confirm the account has been closedIn the healthcare industry, it is [redacted] practice for a patient to get ***mentsIn addition the accounts were turned over to collections over days after the initial ***ment dateBelow is a timeline for both claims ***ment ID [redacted] Chest Deductible applied $10/23/15- Original ***ment (copy attached) 12/1/15- Second ***ment (copy attached) 2/7/16- Account turned over to collections ***ment ID [redacted] Chest Xray Deductible applied $8/10/15- Original ***ment (***ment not available due to being in archives) 9/16/15- Second ***ment (Copy Attached) 11/7/15- Account turned over to collections We feel that the patient had adequate time to make paymentWe accept payments by mail, online website, hour customer service Interactive Voice Recorder, and regular staffed customer service hoursBest Regards, Jeffrey V***614-336-8863jeffrey.v***@ [redacted] .com
From: Tina NO [redacted] Date: Mon, Oct 31, at 1:PMSubject: Revdex.com Complaint ID: [redacted] To: "***[email protected]" Ms***, I am responding in response to Complaint ID: [redacted] sent to DrsHill & Thomas C
n October 20, I received this complaint today and since we provide the billing services for the doctors I wanted to address the complaint Please see my notes below The patient’s charges first presented to us as straight [redacted] so were billed out as such We have only been billing for this company for a couple of months so are verifying that all information is being sent over correctly but it appears that the patient’s information just had not been updated since last seen by the referring doctor The patient actually called into our customer service today and updated his insurance with us This was a quick and easy fix so that we can bill out his insurance properly under [redacted] , which also, at the same time, changes his account to a “no patient statement” status, since we do not bill patients for [redacted] balances We have also contacted the patient to make sure he knows that his insurance is updated and that he will not receive any further statements in regards to these services We also reminded him that he can always call us if he ever has any questions on his account...had this been done originally, we could have this straightened out for him in just a couple of minutes When we called, he actually stated that he wasn’t upset and had worked in health care so he knows how tough it can be to send to the correct insurance address, as they are always changing From our understanding, he was happy with the service and feels the issue has been resolved I am uncertain of any other detail you might need but please don’t hesitate to let me know if I can provide you with any further information If you could please confirm when this case has been resolved and let me know that the complaint has been withdrawn/closed, I would appreciate it Thanks so much and have a great day! Tina NO [redacted] Practice Manager APS Medical Billing Southwyck Blvd Toledo, OH Office: Toll Free: x Cell: Fax: www.apsmedbill.com Experience the Difference This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, USC 2510, and its disclosure is strictly limited to the recipient intended by the sender of this messageThis electronic transmission, including any attachments, is confidential, legally privileged and/or a trade secretThe same is intended solely for the attention and use of the named addressee(s) Receipt by anyone other than the intended recipient does not constitute a loss of the confidential or privileged nature of the communicationIf you are not the intended recipient, please immediately advise the sender by reply e-mail or telephone that this message has been inadvertently transmitted to you and delete this e-mail from your systemIf you have received this transmission by error, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of such communication is strictly prohibitedYou are hereby warned that electronic messages may be altered and that we will not be liable for any damages resulting from any modification, alternation or falsification of an electronic communication that is originated by us