Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
It appears that the initial procedure information was received twice from the hospital with two different procedures Regarding the phone hang ups all calls are recorded and have since been reviewed On 9/25/4:15:31PM the patient called the billing company and that call note states "Patient called about the bill Advised her the bal is Patient wanted to know why the mammogram has doubled from last year Adivse her we will have to contact the facility went to get her the number and she hung up." Regarding the insurance rep call that was listened to from 12/4/4:32PM the supervisors note on that recording is that "the insurance rep asked how he could reach the Lorain OH office directly and she (CSR) was quite confused, the call lasted about minutes and ends in dead air, then the line disconnected, this has been addressed with the ONQ supervisor."It did take an inordinate amount of time to figure out what happened and get a refund to the patient Training at the billing company is being implemented for the CSR's involved The refund was made on 1/10/for $and the check has been cashed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have asked for someone from the billing company Lorain office to speak directly with the patient to get this straightened out
It appears that the initial procedure information was received twice from the hospital with two different procedures Regarding the phone hang ups all calls are recorded and have since been reviewed On 9/25/4:15:31PM the patient called the billing company and that call note states "Patient called about the bill Advised her the bal is Patient wanted to know why the mammogram has doubled from last year Adivse her we will have to contact the facility went to get her the number and she hung up." Regarding the insurance rep call that was listened to from 12/4/4:32PM the supervisors note on that recording is that "the insurance rep asked how he could reach the Lorain OH office directly and she (CSR) was quite confused, the call lasted about minutes and ends in dead air, then the line disconnected, this has been addressed with the ONQ supervisor."It did take an inordinate amount of time to figure out what happened and get a refund to the patient Training at the billing company is being implemented for the CSR's involved The refund was made on 1/10/for $and the check has been cashed