I am responding to a complaint filed with your office on January 28,, Mr [redacted] was examined and fit with glasses at our West 86th street DrTavql office on January 6, A copy of his prescription was given to him at the time of the examinationIhe pupillary distance measurements that he requested is not part of the eye examination and it Is the responsibility of the dispensing optician to take this measurement each time at the place of where the patient is purchasing the glassesThis was explained to him when he called requesting the informat on.I have enclosed a copy of Mr [redacted] prescription which now states what his Pupillary Distance is for both far and near for the measurement that the dispensing optician measured for his glasses with OrTavel officeI have tried calling Mr [redacted] several times and have left voicemails but have not had a response as of February 5, I am mailing him a copy of the prescription attached with the information he had requested although the measurement is to be taken by the place of business that he is purchasing his additional glasses fromI hope this answers any questions you may hovq concerning this complaint, if I may me of further assistance, please contact me at [redacted] Ellie [redacted] Director of Operations
[redacted] was in our New Castle office on June 13, After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $by credit card I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting We are also refunding her insurance company in the amount of $of which they paid on her glasses as wellThis matter has been successfully resolved between DrTavel and [redacted] as of today's date of 12-21- If you should have any questions, please feel free to contact me at [redacted] ***.Sincerely, Ellie [redacted] Director of Operations DrTavel Family EyeCare 317-924-X
The salespeople at the 96th St store are rude, especially if they believe you are a medicaid customer, which I am not, but they thought I was until they looked up my infoVery, very rude and condescending were of the salespeople and when I shook my head as I walked out, both rude salespeople yelled at me to "have a NICE evening!" but in the nastiest tone they both couldThis all took place while another customer was present in the storeWill never do business there again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
I am responding to a complaint filed with your office on January 28,, Mr [redacted] was examined and fit with glasses at our West 86th street DrTavql office on January 6, A copy of his prescription was given to him at the time of the examinationIhe pupillary distance measurements that he requested is not part of the eye examination and it Is the responsibility of the dispensing optician to take this measurement each time at the place of where the patient is purchasing the glassesThis was explained to him when he called requesting the informat on.I have enclosed a copy of Mr [redacted] prescription which now states what his Pupillary Distance is for both far and near for the measurement that the dispensing optician measured for his glasses with OrTavel officeI have tried calling Mr [redacted] several times and have left voicemails but have not had a response as of February 5, I am mailing him a copy of the prescription attached with the information he had requested although the measurement is to be taken by the place of business that he is purchasing his additional glasses fromI hope this answers any questions you may hovq concerning this complaint, if I may me of further assistance, please contact me at [redacted] Ellie [redacted] Director of Operations
[redacted] was in our New Castle office on June 13, After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $by credit card I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting We are also refunding her insurance company in the amount of $of which they paid on her glasses as wellThis matter has been successfully resolved between DrTavel and [redacted] as of today's date of 12-21- If you should have any questions, please feel free to contact me at [redacted] ***.Sincerely, Ellie [redacted] Director of Operations DrTavel Family EyeCare 317-924-X
The salespeople at the 96th St store are rude, especially if they believe you are a medicaid customer, which I am not, but they thought I was until they looked up my infoVery, very rude and condescending were of the salespeople and when I shook my head as I walked out, both rude salespeople yelled at me to "have a NICE evening!" but in the nastiest tone they both couldThis all took place while another customer was present in the storeWill never do business there again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]