Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have read the statements made by the dental office and I would like to correct and clarify several thingsFirst of all I never received a bill regarding this charge until recently when Dr [redacted] office sent me a packet of information they submitted in response to my complaint to Department of Agriculture Trade and Consumer Protection, dated March 13, I assumed the disputed charge had to do with a previous billing problem (which I paid my portion of in May of 2013) regarding charges for a frendoctomy procedure that my daughter had in Sept 2013, which Dr [redacted] s office did not properly obtain the prior authorization for and was rejected twice by my insuranceThat billing problem took several months to resolve and even when this office had my correct address I would get bills sporadically on that matter, not every month If Dr [redacted] 's office had communicated with me regarding the nature of the current charges rather than telling me to contact TEK collect I would have known what the bill was for and the correct amounts not including any interestTEK collect does not have the information as they are waiting verification from DR [redacted] 's officeI have said all along I am willing to pay charges that I legitimately owe and would have paid them if I had notice I have never received anything from Tek Collect to read b/c they were sending things to the wrong address which was provided to them by [redacted] 's office Additionally, if this office had spoken to me or had read the complaints made to consumer finance they would know we moved in Oct of 2014, so my husband would have changed our address with this office at the last appointment in DecMy children were not seen by this dentist after the Decappointment and had they actually sent bills when they allege they did they would have been forwarded within the month period after our move Additionally they reported they did not get any returned mail address to me until the year The documentation they forwarded to my attention dated March 13, has copies of returned letters from July and Sept 2015, March and April If they had sent out bills each and every month as they claim they would have been returned as it does not make sense that some but not all would be returned.Furthermore, DR [redacted] 's office seems to be under the impression that insurance EOB's relieve them of their billing requirements and affords proper notice, but that is not the caseI have on several occasions received EOB's and bills have not followed b/c insurance has applied adjustments or deductibles have been met Furthermore, the financial responsibility form that they have alleged that I signed on 6-16-is not possible because my oldest daughter was born in May of 2006, it was not possible that any of my children were seen by this pediatric dentist in because they were not yet born Additionally, after finally receiving a copy of the bill I called Tek Collect on 3-27-17, to pay any legitimate charges I owe but they claim the charges aren't in their system to processDr [redacted] s office has the ability to resolve this issue but is refusing to do so Jaime [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have read the statements made by the dental office and I would like to correct and clarify several thingsFirst of all I never received a bill regarding this charge until recently when Dr [redacted] office sent me a packet of information they submitted in response to my complaint to Department of Agriculture Trade and Consumer Protection, dated March 13, I assumed the disputed charge had to do with a previous billing problem (which I paid my portion of in May of 2013) regarding charges for a frendoctomy procedure that my daughter had in Sept 2013, which Dr [redacted] s office did not properly obtain the prior authorization for and was rejected twice by my insuranceThat billing problem took several months to resolve and even when this office had my correct address I would get bills sporadically on that matter, not every month If Dr [redacted] 's office had communicated with me regarding the nature of the current charges rather than telling me to contact TEK collect I would have known what the bill was for and the correct amounts not including any interestTEK collect does not have the information as they are waiting verification from DR [redacted] 's officeI have said all along I am willing to pay charges that I legitimately owe and would have paid them if I had notice I have never received anything from Tek Collect to read b/c they were sending things to the wrong address which was provided to them by [redacted] 's office Additionally, if this office had spoken to me or had read the complaints made to consumer finance they would know we moved in Oct of 2014, so my husband would have changed our address with this office at the last appointment in DecMy children were not seen by this dentist after the Decappointment and had they actually sent bills when they allege they did they would have been forwarded within the month period after our move Additionally they reported they did not get any returned mail address to me until the year The documentation they forwarded to my attention dated March 13, has copies of returned letters from July and Sept 2015, March and April If they had sent out bills each and every month as they claim they would have been returned as it does not make sense that some but not all would be returned.Furthermore, DR [redacted] 's office seems to be under the impression that insurance EOB's relieve them of their billing requirements and affords proper notice, but that is not the caseI have on several occasions received EOB's and bills have not followed b/c insurance has applied adjustments or deductibles have been met Furthermore, the financial responsibility form that they have alleged that I signed on 6-16-is not possible because my oldest daughter was born in May of 2006, it was not possible that any of my children were seen by this pediatric dentist in because they were not yet born Additionally, after finally receiving a copy of the bill I called Tek Collect on 3-27-17, to pay any legitimate charges I owe but they claim the charges aren't in their system to processDr [redacted] s office has the ability to resolve this issue but is refusing to do so Jaime [redacted]