The customer service or management personnel that you have to call or talk to at the Pinewinds Office in Garner are not very empathetic towards the people who live in the apartments; well not to me. I will try to explain. When my wife and I first moved into the apartments I was disabled but not like I am now. I could walk under my power, take showers without sitting on a shower bench, and get in and out of cars and my apartment. Since February 2021 my health has declined considerably. At first, I needed a walker or cane then one morning in May 2022 I woke up and just could not walk at all. Due to these ailments, I have needed the management to accommodate me with several things to help me. The first thing I realized I needed was access to the parking lot from my apartment. Something I never thought I would need handicapped parking space. I made the management aware that I and the building needed a handicap ramp and a bigger spot to get in and out of the car once I was wheeled to the car. The management at the time gave me no kindness or compassion. When I thought that all buildings needed handicapped places for disabled people she informed me that was certainly not the case with Drucker & Falk. We argued over this during the times I was in and out of the hospital for over a year or so. Then the management at the corporate offices informed me that if I wanted a ramp I would have to pay for it myself to the tune of $3600 and had to be done by people they would hire themselves if and when I could come up with the money. Just think Drucker & Falk an outstanding leader of the community, a prosperous member of the Garner community, and others across the company not wanting to help a disabled, handicapped person, paying rent in one of their managed buildings (have never missed one payment or ever been late to my recollection). The only thing that they did do was put up a handicapped sign in front of the building which meant nothing because anyone with a handicap sticker could park there and not what I researched online should look like. No room to hardly turn around in between cars. The customer service/management did nothing but throw up roadblocks everywhere they could. Trying to get accommodations for the inside equipment I needed did not go any better. I told Pinewinds management that I would need to have grab bars to try and get around the apartment, they told me only in the bathroom not one in the shower stall which would have been helpful. The grab bar, in the bathroom, in front of the commode was the only inside grab bar they would give me. The last thing I will mention is the front door threshold and the fact that I can not get out of the apartment without something being built or replaced. I called and told the site manager what I needed and she said she had no clue what I was talking about. Just one of the ways I think that the site managers employ to spring you along. When I told her where she could find the device she said she had to get approval from higher up in management since then I have not heard from site management since. Thanks for listening, Jesse
Roaches are coming from every rack in the apartment 6/15/20232:01 AM6/15/2023, 2:01 AM
My wife and I have lived in Pinewinds apartments in Raleigh for four or five years. When we first moved into the apartments the roaches were a nuisance and nothing like it is now. I must also say that we have never been late on a rent payment. Now back to the roach problem. There are roaches in our bathrooms, bedrooms, the kitchen infested with German cockroaches I mean they are in the fridge, oven, cabinets although we have taken most all of foodstuffs from there, even the ice machine we bought are full of them. A few months ago we called and the management did send out a guy and he did a deeper cleaning the pest guy (that works for Drucker &Falk) but he informed us that it probably would not keep the roaches at bay for more than a few days which was definitely the case. There are roaches underneath the carpet stove, inside and under the refrigerator and they come out of the cracks in the walls. Just everywhere. Roaches are filthy creatures and carry disease. I am very sick with multiple illnesses including diabetes (treated by dialysis) and I live I constant pain. And now we have a grandchild just 6 months old how can we have her crawling around in this roach infested apartment. The roaches live under the carpet. When you go to bathroom and turn on the lights that is one place they run two and along the baseboards it is disgusting. When the Pinewinds insect guy did deep spray the kitchen he told us that he would have to come back and do something more drastic but we would have to leave our home for hours and that still would not do anything for the other rooms. I do not know what to do since we don’t have money to move. We pay our rent on time and deserve a better place to live. Thanks for listening. J Surratt6/15/202312:40 AM
Tracy Johnson offered to allow me out of my lease and office manager told me that she is writing a letter to that effect, and will include that I will get back my security deposit and not owe Laurens Way for the rest of the lease. What I received is a form that says the move out date. Laurens Way broke my lease according their own policy as well as State Housing statutes when they did not respond to maintenance complaints for 7 months and more. My complaints are concerning no maintainence to fix numerous problems for 7 months, including a poorly operating refridgerator in which I lost food; no seals around front door, non-show exterminators, hole in bathrrom wals in which bugs crawl, stains on "new" carpet, poor hot water and pressure, and numerous other reports. After 7 months my refriderator was replaced with one in worse condition then the last one. Office personnel came to the apt in August to see the problems. I was told that the door would be replaced on the refridgerator, seals on doors, and walls with holes would be inspected. A few days later, my water heater burst and flooded the apt. During extraction, someone removed my area rug. The rug is now missing. I was told two weeks ago that the missing rug will be looked into. Now, they say they do not know what I am talking about.
The developer of this property has not honored his promise to complete this property. I have waited over 1 1/2 years. I want to move! I am respectfully requesting to be let out of my lease because the owner, [redacted], has not completed the construction of this property as advertised. I pre-leased this apartment in 2014 based on his displayed renderings of the property. I have asked for a meeting with [redacted] and the Regional Manager ([redacted]) of Drucker and Falk. Drucker and Falk was not privy to the promises [redacted] personally made to me because the original property managers were [redacted]. I have signed 3 leases on this apartment, while I patiently waited for this completion. I am no longer willing to wait. I want to be released from my obligations to this company and property. Drucker and Falk are stone-walling my efforts to accomplish same, by making their Regional Manager unavailable.Desired SettlementTo be released from my lease and any further obligations to this apartment or company.More info from the consumer:Please disregard this complaint at this time. As per Drucker and Falk Regional Manager Paul Moore, they will release me from my lease. I thank you in advance.
This complaint is regarding the poor service I received from the staff at Shellbrook Apartments. I have already written and sent 2 complaint letters.On Friday, April 17th, 2015, I came home from work to find water leaking through the ceiling in my bathroom in addition to protrusions on the wall. I subsequently discovered this was due to a malfunction of the water heater in the apartment directly above mine. Nobody treated this as urgent. The water from above had flooded through to my walk-in bedroom closet, causing the wall to become completely damp and the wallpaper to be ruined. I was asked to come home to remove all of my belongings from there. I returned to find there was now a big hole in the bathroom ceiling, and all my belongings in the closet, including clothes, towels, and work books, amongst others, were damp. As I only have one bedroom, my main room looked like a disaster area with all my displaced belongings, and due to the terribly loud noise of the machines in my bedroom, I moved out of my apartment until machines used to dry out the apartment were removed.On Tuesday, April 21st, maintenance came and repaired the bathroom ceiling, and I was told that the painter would come later that day to finish the job. The painter did not come that day, nor did anyone return the following day. On Thursday, April 23rd, I called the office to be told the job was in their system as completed. I told them it wasn't and had to bring a staff member to my apartment to prove that it wasn't done. It was agreed that the work was incomplete and the painter would be called to do the job on Friday, April 24th. On Friday, April 24th, the painter came but didn't do a good enough job of fixing the issue. On Saturday morning, April 25th, the bathtub faucet malfunctioned and water kept gushing out and could not be turned off. I went to the office to inform them of this in addition to the fact that the painting still hadn't been done. A maintenance member came to look at the bathtub faucet, and I was told it was not considered an emergency, and I would have to wait until Monday due to the potential need to turn the water off in the whole of my apartment section. I was unable to use the bathroom for either the tub or the shower until Monday, April 27th.On Monday, April 27th, maintenance came out to fix the bathtub faucet but the painting was not completed. My belongings were still unable to be put back yet, and I was becoming increasingly frustrated at the lack of concern shown by staff members. The work did not get fully completed until May 1st.Additionally, I cleaned my apartment extremely thoroughly prior to my move out inspection. During the inspection, with my mother present, I was informed everything appeared fine. At the conclusion we were informed that an outside vendor might assess for carpet damage as routine procedure. We asked to be present for this assessment and were denied. We were informed that we were not allowed to be present despite all assurances that I could be available at any time of their choice. As this sounded strange we took several photos and video of the whole carpet throughout the apartment. I then got a bill in the mail for $105 for carpet damages. I did not see my carpet assessed prior to moving in; thus, if the carpet inspector found damage to the carpet, this could be damage done by the previous tenant or the tenant above who had a flood, which came through and damaged my apartment. It may have been done by one of your employees after I moved out, or even by the carpet assessor. I paid a pet fee to allow my dog to live with me, and I lived in that apartment for 2 years. Thus, reasonable wear and tear should be taken into consideration. There were no stains, rips, tears, odors, etc. on the carpet or signs of any damage whatsoever. My dog was trained and stayed in the kitchen, away from the carpet. I am furious that after the way I was treated during my time there, I am expected to pay $105 for a carpet which looked absolutely fine. Your management staff was extremely unhelpful during my time there.Desired SettlementNot to be charged $105 for alleged damages.Business Response /[redacted]/Contact Name and Title: [redacted] Asst DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@druckerandfalk.comThe charges for Mr. [redacted] apartment resulted from pet damage that was assessed after he moved out by our contract carpet cleaners, Ax Carpet Cleaning where stains from pet were observed on the underside of the carpet and pad in the living room. These were not stains that could be treated with a regular carpet clean. See attached invoice. The existing carpet and padding was installed on 9/3/13 (see invoice attached) three days before Mr. [redacted] moved in therefore this was not damage caused by a prior resident/pet. Additionally, the water intrusion from the upstairs unit that Mr. [redacted] references was located on the opposite end of the apartment and not near the living room where the pet damage was treated. [redacted] our Service Manager was present during the move out inspection with Mr. [redacted] and does acknowledge that he had the conversation with Mr. [redacted] regarding having our carpet cleaner to come and inspect before final charges however he stated that Mr. [redacted] never requested to be present when that vendor came and if he had, we would have been happy to allow Mr. [redacted] the opportunity to be present. [redacted] stated he does not schedule an exact time with this vendor but just calls them and lets them know he needs a pet check by a certain date and they come during that time. The next move in to this apartment was on 9/17/15 so it was a quick turnaround on getting this apartment ready for the next resident. Consumer Response /[redacted]/I cannot believe how this company would fabricate such a story. I had a witness present as an advisor who previously worked for a lawyer. After Mr [redacted] could find no problem with anything, including the carpet, they advised me to take photographs and video as evidence of no damage. When carpet inspection was mentioned and I was refused permission to be present, my witness asked if they could be present and was also refused with vague excuses about uncertain times. This was why I was advised to take photographic evidence. Regarding the flood damage - this was NOT at the opposite end of the apartment; the bedroom and bathroom were damaged - which is right next to the living room and when it happened large machines were brought in and out THROUGH THE LIVING ROOM which may have caused damage or simply that [redacted] leaked through without being seen. Regarding my TRAINED dog - he was kept in the kitchen (linoleum floor). Also, I resided at another apartment complex for 3 years prior to moving here and had no issues whatsoever on move out. Their inspector allowed me full access to all inspections prior to my move, and after 3 years of living there with my dog (which included the time he was being trained), there was no carpet damage.Final Business Response /[redacted]/The charges for the carpet damages were the actual costs assessed to us by our vendor. The carpet damage was not visible from the surface but as part of their inspection they pull back the carpet and pad and inspect the backing where soils were found and the pet treatment to these areas was recommended. However, while we feel that we indeed have substantiated support for these charges, we are willing to waive them in the spirit of good will as we do value the business relationship we had with you and appreciate that you choose our community. For the small amount, if it helps to mend the dissatisfaction you feel, it is a worthwhile investment to us. We will remove those charges from you account and send you an updated statement of deposit.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I accept the business' proposed resolution.
Detestable business practice at The Villages at Pecan Grove.My wife and I had been in the market for an apartment in November/December of 2014. We were specifically looking for an apartment management that would offer half-year signing contracts for residence because we knew were were not going to be needing an apartment for longer than five months. We came upon The Villages at Pecan Grove which offered seven month leases. We asked the assistant manager, [redacted], to make sure it was in the lease and she stated that "Drucker & Falk, LLC will not permit us to modify the lease details, but I can write in the notes so it's written there that you will not be renewing when the contract is up." We agreed and made sure it was indeed written in the addendum notes (outside the contract, yet in same legal contract packet as the rest of the contract paperwork). Without any written notification from the apartment management office, I had called in to confirm that my wife and I were not liable for any additional charges after the lease ends. This was thirty-days before the lease ended. I was told that they have not received a written reminder letter, from either my wife or I, stating that we do not intend to renew the lease, despite the fact that it was written into the contract paperwork notes. This surprised me! They knew from the very beginning that we were not renewing the lease. If they needed a reminder, they didn't take any action to ask the tenant. Neither my wife or I receive any written or verbal contact from the office asking if we were going to renew the lease and that is one of the reasons I ended up calling the management office to confirm. Now they are editing the lease agreement and essentially trying to scam over $1000 from us! That is unscrupulous behavior: scamming from tenants that have not been late on rental payments the whole time residing in one of their apartments.Desired SettlementI would like for this business to uphold their promise made at the time the original contract was signed, instead of modifying it to suit their needs. Specifically, I desire this company to follow through with the agreed upon contract and not charge for an eighth month of rent and only hold me liable for the previously agreed-upon seven months.Business Response /[redacted] signed (electronically) a lease on 1/2/2015 for a lease term starting 1/3/2015 through 8/2/2015. I am unable to locate a signed lease that notes "the contract will not be renewed when the lease is up" (as listed in the above complaint). The signed lease does state "This Lease Contract will automatically renew month-to-month unless either party vive at least 60 days written notice of termination..." On 5/21/2015 a renewal letter was sent to the [redacted] giving three renewal options in addition to the following statement "If you are unable to continue residency, please remember that a written notice of at least 60 days prior to your intent to vacate is required in accordance with the terms of your current lease." There was no response from [redacted]. On 7/6/2015 [redacted] and [redacted] spoke via phone regarding [redacted]'s intent to vacate. After the conversation, [redacted] noticed that [redacted] had not turned in a 60 day written notice to vacate. [redacted] sent a follow up email to [redacted] reminding him to submit a written vacate notice. On 7/6/2015 an email was received from [redacted] about the intent to vacate. The 60 days started 7/6/2015 and the liability will continue to 9/6/2015. As of today, [redacted]'s apartment is re-rented for August 29th, ending his rent liability on August 28th if the new resident takes possession as agreed on the 29th.Consumer Response /[redacted]/The following statement, as mentioned in the response, is untrue: " On 5/21/2015 a renewal letter was sent to the [redacted] giving three renewal options..." No letter was delivered in person (or left at residence), sent in registered mail, or in electronic format. The only communication follow-up was conducted by myself, [redacted], when I called the front office to confirm our already agreed-upon lease termination date of August 1, 2015. That call was conducted in June of the same year.Final Business Response Please provide a copy of the executed lease including the added comment: that the lease will not be renewed after the initial term. We will be happy to honor that agreement. Please email the agreement to [redacted]@druckerandfalk.com. Currently, the liability will end on August 28th when the new resident has taken possession on the 29th of August.
Security deposit not returned within the 30 days written in the lease agreement.I rented an apartment at Montecito Apartments in Raleigh, NC and I presume that was my first mistake. In March, I purchased a home and turned in the keys to the apartment as I know longer had use for it. I provided timely verbal and written notice to the office staff as is the procedure. I fully understood that moving out of the apartment early did not end my contract and I would be responsible for the rent due until July 11, 2016. I called the office and spoke with a representative in regards to the status of the apartment inspection in May to see if I would be responsible for any damages. I was told that know damages were found. I also inquired when I should expect my security deposit and I was informed within 5-7 days of the termination of my lease agreement. Needless to say, I did not receive my deposit within that time frame. So, I called the main office and spoke with [redacted] in regards to the matter. She advised me that the representative had misspoken and was new and should not have told me that in the first place. I was a bit annoyed and requested a timeline on how long that I would wait. She advised me that it can take up to thirty days to receive a deposit, if one is due. I thought this was a quite bit of time since, I had already moved out of the apartment in March. However, I knew that this was written in my contract and there was not much I can do. Today is August 10, 2016 and I still have not received my deposit nor an itemized list of damages if applicable. This was written in my lease contract and is also required under North Carolina general statute 42-52:Article 6.Tenant Security Deposit Act.§ 42-52. Landlord's obligations.Upon termination of the tenancy, money held by the landlord as security may be applied as permitted in G.S. 42-51 or, if not so applied, shall be refunded to the tenant. In either case the landlord in writing shall itemize any damage and mail or deliver same to the tenant, together with the balance of the security deposit, no later than 30 days after termination of the tenancy and delivery of possession of the premises to the landlord. If the extent of the landlord's claim against the security deposit cannot be determined within 30 days, the landlord shall provide the tenant with an interim accounting no later than 30 days after termination of the tenancy and delivery of possession of the premises to the landlord and shall provide a final accounting within 60 days after termination of the tenancy and delivery of possession of the premises to the landlord. If the tenant's address is unknown the landlord shall apply the deposit as permitted in G.S. 42-51 after a period of 30 days and the landlord shall hold the balance of the deposit for collection by the tenant for at least six months. The landlord may not withhold as damages part of the security deposit for conditions that are due to normal wear and tear nor may the landlord retain an amount from the security deposit which exceeds his actual damages. (1977, c. 914, s. 1; 2009-279, s. 5.) I reached out to [redacted] and advised her that I do not feel that she is operating in good faith and I would like my security deposit to be mailed to me overnight to my address on file. Considering that today (August 10, 2016) is 30 days out from the termination date of my lease. I was told that my deposit was processed on 7/28/2016 from the main office in Newport News, VA and I should call or email if I do not receive my deposit by 8/15/2016. This makes me absolutely livid. I live in Raleigh, NC and you can literally ride a bike from Newport News, VA to Raleigh, NC quicker than it would take to supposedly mail a check that was processed on 7/28/2016. I held my end of the bargain up and paid my rent. I am tired of the nonsense. I requested my previous check be voided/stopped and requested a new one be sent overnight. This has not happened. All I am asking for is to be made whole- $700.00 deposit.Desired SettlementI would like to receive my Security deposit of $700.00 which is owed via overnight check. I would also like an explanation on how this happened.Business Response This resident moved out early (March 30, 2016) but paid his rent through the end of his lease (July 10, 2016). He was moved out of our accounting system on July 10th, 2016. The final accounting was done on July 20th and a refund check was requested on that date. A final accounting email with the status of his refund, was sent to the resident on July 20th.A refund check (#XXXXXX) for $706.89 was sent from our accounting department in Newport News, VA on July 28th. The resident has not received it yet. We checked with our Newport News office about the check and it was verified that the check was sent to the correct address. We asked that the check be voided and re-sent to the resident and we were informed that they could not void the check until September 1st, as it is company policy to wait for one month after issuance (August 28th falls on a weekend). The check was cut and mailed in a timely manner but unfortunately, has been lost within the USPS.Consumer Response Thank you for your prompt response! I really appreciate it!! I would like the refund check sent overnight once your company policy will allow on September 1st if this is possible. By all appearances, this would prevent the refund check from being lost within the USPS. I feel that accountability is crucial- saying the check was lost in the mail is tantamount to saying the dog ate my homework. Hopefully I can receive my refund check before the end of the year. I do appreciate your prompt reply but, I am just disheartened by this entire process.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response The following is a copy of an email sent to our Accounting Dept on Fri, 8/19/16:Hi [redacted]. I just received an email back from [redacted] who used to live at XXXX-X. He indicated to me that he still had not received his check in the mail.So, please "stop payment" now for me, and re-issue another check, but do not send the check to him. I would like the check sent to:Montecito ApartmentsXXXX-X Colby Drive Raleigh, NC XXXXX[redacted], you had indicated to me that you could initially re-issue the check on 8/27. I had brought to your attention that 8/27 was actually on a Saturday. So, you then told me that you could re-issue the check on 9/1 which is on a Thursday. Please confirm to me today that this check will be issued for [redacted] and sent to Montecito Apartments on 9/1/16. Thank you. Mr. [redacted] will be called as soon as we receive the check in our office.More Info Received From The ConsumerJust when I thought the management company was going to do the right thing and send me my deposit. I was informed that the check which I was told was lost in the mail and cashed then deposited in my bank account. I wish I was making this up but, unfortunately I am not. The best part is that the two party check was not endorsed by either me or my girlfriend. The icing on the cake was that when I confronted the property manager at the location she stated that she never told me in writing that the money was deposited into an account and that she had done all that she can do and I should call my bank- my bank which never received any such cash or check deposit.More Info Received From The ConsumerI still have not received the check as of yet. In fact, there accounting department advised me that the check was "cashed" and deposited into my bank account. After calling them, I was told that someone else had cashed the check and there was nothing the company can do for me as far as my deposit. After hearing this, I filed a complaint with the consumer protection division for the NC attorney general. Drucker and Falk has since advised me that they are opening up a fraud case and it may take about 6 weeks. So I guess I back to square one.
Woodland Creek Apartments & Townhouses (Durham,NC):Lack of professionalism, Unsanitary living Conditions & Rude Management Staff My husband and I were so excited about moving into a townhouse at Woodland Creek Apartments and Townhouses. We planned for this move for months. On October 3, 2015 at 9:00 my husband collected keys to unit [redacted] We went to move in for the first time around 7:45 that same day. I walked in to a tone of roaches all over the floor and throughout the kitchen. There were even roach eggs in drawers (we have videos and pictures to show). At this point, we hadn't brought any of our personal items into the unit (except what was in my hand). We immediately contacted maintenance, but of course no answer. The next morning, we went to the lease office. The attendant [redacted] who helped us was on her 3rd day. We asked to speak with a manager. [redacted] called [redacted] (assistant property manager). [redacted] referred the call to the property manager ([redacted]). [redacted] was very unprofessional by refusing to speak to us. She then proceeded to ask [redacted] to go inspect the apartment (as though we were lying). [redacted] went to [redacted] with us, and she witnessed the exact same thing that we experienced the night before. She was visibly horrified. After returning to the office, my husband and I was upset. We asked to speak with [redacted] again, so that we could explain our situation. She refused. Here are the reasons our life became a living hell that day: 1. My husband and I was told that "there is nothing we can do until Monday"...it was Saturday. 2. We were considered homeless in that moment because all of our belongings were on a Uhaul truck, including a dog. 3. They had over $1400 of our money tide up in this infected apartment. 4. My husband and I are both educator, so we make little money. This resulted in us losing hundreds of additional dollars, and gaining LOTS of stress. 5. Embarrassment and humiliation are just a couple words to describe this process. My husband literally stopped me from calling the news channel. This was very inconvenient, and we did not receive our refund until a week later. In the mean time, we racked up several bills and additional expenses as a result of Woodland Creeks unprofessional management. I reached out to [redacted] (regional property manager), who heard my concern; however, she did not follow up with me (as she said she would). We felt that they could have assisted us with at least living arrangements until "Monday", or at least until we had a safe and clean place to live. We paid movers twice to move our belongings. We lost wages because we had to take off work to "find somewhere to stay". We paid Uhaul for extra days because all of our belonging were on the truck. The list goes on...We faced extreme emotional and financial stress. We have yet to receive an offer to reimburse us for all of our additional money lost (as a result of their negligence). We have yet to receive a personal phone call expressing remorse for our hardship. As a matter of fact, my husband went to the lease office Monday, October 5th to inquire about our refund (deposit and first month rent), and the property manager ([redacted]) was very non-chalant about the incident and lied to my husband claiming our check would be shipped overnight for our retrieval. She told him whatever he needed to hear, so that he could leave. Applying to Woodland Creek Apartment and Townhouses was the worse decision I have made to date! It is my prayer that other people do not face the nightmare that we had on October 3rd.Desired Settlement1. RefundWe are seeking a reimbursement for the following:-Lost wages-Extra moving expenses-Extra Uhaul expenses-Lost of personal items: Top Layer Wedding cake, food, etc.This totals around $400 dollars of added expenses we lost, because of the negligence of management at Woodland Creek Apartments & Townhouses. 2. A personal apology expressing remorse from the CEO/top person in charge of this property. 3. We advise the company to provide professional training for the entire staff (including regional property manager) on best practices to interact with customers and following up. Most importantly, how to best meet customer needs. Especially when they are homeless. Business Response /[redacted]/Contact Name and Title: [redacted] Asst DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@druckerandfalk.comDear Ms. [redacted];My name is [redacted] I am the Assitant Director of Multifamily for Drucker & Falk. I have read your complaint, spoken to the Regional [redacted] and also the property. I am first and foremost very sorry for the experiences you and your family had while moving to Woodland Creek. We as a company, strive to exceed the expectations of our customers, clearly we missed the mark here. We will certainly honor your request to be reimbursed for the expenses which you say you had to incur as a result of this matter. I will accept this letter as receipt to reimburse you in the amount of $400.00 payable to you. A member of the management team will be in touch with you via email within 3 business days with regards to how this payment will be processed, confirm your address, etc. Again, please accept our sincerest apologies and we do wish you and your family the very best. Consumer Response /[redacted],Thank you for your responding. It has been five days since your response. Should I have received a phone call from your management team?Thanks,[redacted]Final Business Response /[redacted]/Ms. [redacted], per our conversation I have provided you the copies needing your signature. Please let me know if you have any questions. Sincerely, [redacted]
Repairs not fixed properlyI had a leak in my bedroom of my apartment that occurred in the same area 3 times in the last 11 months. The leak made it impossible for me to live in the lower level of my unit for over 20 days during the last 11 months and personal property damage over $400. The complex has not been clear about fixing the problem and it continues to occur. The third incident occur on 3/13/2016 and was reported on 3/14/2016. The incident is still not resolved and I cannot sleep in my bedroom due to the smell. The apartment stated the issue would be resolved on Thursday, but was not and on Friday they said they would clean the carpet but it was not done properly and I had to clean it myself. The smell is still there and I am running a fan and air cleaning continuously since 3/14. when I contact the complex 3/18 to inform them that the job was not done properly, I was told they would finally replace the carpet, but not until 3/22. I also needed to sign a release. The release stated I had to personally move my furniture out of the bedroom or be charged $ 75 dollars. I can't do that because I am a disable veteran and I have mention that to the complex. I have taken off over 4 days of work to make sure the job is done correctly and used my personal resource to help fix the problem with not clear resolution.Desired SettlementI want the job fixed. The situation was never repaired properly. More Info Received From The Consumer I spoke to the company on 3/22/2016. They were able to fix the issue.
Despite me putting in the work, time and money, my landlord has not made a significant effort to mitigate damages and sublease my apartment. I contacted the office at Shellbrook Apartments on September 10, 2013 saying that I would like to break my lease ending May 17th, 2014 on unit XXX-XX in order to move to a closer location to my new job. I gave sufficient noticed of my moveout date of November 3rd. My apartment was put on the [redacted] website when I turned in my keys the next week. I noticed that two other aparments with the same layout as my unit were rented prior to mine being rented. I posted an ad on Craigslist in an effort to find a sublessor. Someone who had responded to my ad went to look at the apartment on December 11th, 2013. I got a call from [redacted] an office rep, asking me to send an email authorizing them to show my apartment, since my name was still on the lease. My apartment was empty for an entire month prior to this showing, and had clearly not been shown to anyone, as they had never asked for my permission before. At least two other apartments that I saw advertised were leased in this month. I have had at least two parties tell me they submitted applications for my apartment. Both took a week to hear back from the management that they were denied. In my experience applying for apartments, including [redacted] a credit/history check has taken no more than a few hours. Another potential tenant who had responded to my Craigslist ad went to look at my apartment, and was told by management that the unit was not available because someone had already applied. A landlord who is trying to rent my unit would have taken his information, and contacted him as soon as the applicant was denied. This did not occur, and I missed out on another potential tenant (and he missed out on a potential lease). Over the course of the past three months, on three separate occasion I called the office when I noticed that my apartment was not being advertised on their website. Each time, the representative I spoke to [redacted] told me she did not know why the unit was not being advertised and would leave a note for her superior to post it again. When I checked again last Thursday (1/23), it was still not being advertised. I contacted the management at Drucker and Falk, and was told the person I needed to talk to, [redacted] was not in her office. I left a voicemail that I had an issue with a sublease, and needed her to call me back. I have not received a call back. This morning I checked the website, and my unit is being advertised, but it listed as not available until February 5th. The apartment has been empty for three months and there is no reason it should not be available now. It is the landlord's legal responsibility to make an effort to mitigate damages and lease my apartment. I do not feel they have done this, and I have spent nearly $2,000 on rent while also trying relentlessly to find a tenant.Desired SettlementI would like to end my contract on February 1st. Business Response /[redacted]/Contact Name and Title: [redacted] RPMContact Phone: XXXXXXXXXXContact Email: [redacted]@druckerandfalk.com[redacted] entered into a legal and binding lease agreement with [redacted] Apartments on May 18th, 2013. The lease term expires May 17th, 2014. Please see the attached executed 'Lease Agreement.' Also, attached is the executed 'Vacate Notice' indicating that [redacted] gave notice to vacate the apartment and that her rent liability would continue through May 17th, 2014 for her apartment located at XXX-XX [redacted] Court, Raleigh NC XXXXX. Per North Carolina law we are unable to accept double rent for one apartment. Though it is not listed in our lease agreement at [redacted] Apartments, we told [redacted] that we would do our best to re-rent her apartment. If a new resident moved into her unit, then her rent liability would end the day before. The property has had about 22 vacant apartments in the last couple of months and the staff shows and tours apartments that may fit a prospect's needs. Factors such as location, first or second floor, stairs to the building, cabinet style (they vary in some units) etc. may play a role when an apartment is shown to a prospect. [redacted] is not the only resident that has continued liability. We let the prospect pick. We do not steer residents to one apartment over another; it is solely based on what the prospect is looking for. When approving an applications we generally not only run credit and criminal (which can be completed in the same day) but we ask for pay stubs and do a rental verification as well. Depending on the applicant's eagerness to complete the application process, this process can last longer than three days. However, when an applicant is denied there is nothing we can do. We do not override applications to increase the occupancy on our property. Available units listed on the website are pulled from of our software, they will generally show 3 to 5 units available that are rotated. This cannot be manipulated by the site staff. In conclusion, we are under no obligation to re-rent the apartment for [redacted]. However, the apartment was re-rented and new tenant moved into the apartment on 2/7/2014, ending [redacted]'s liability as of 2/6/2014.
Charged me late fee. Promised to solve the problem in 3 day. Did not solve it for 4 weeks. Very rude property manager. Still not solved. My name is [redacted]. I used to live in flintlake apartments in bldg [redacted] apt ** My complaint is regarding the property manager, [redacted] She is extremely rude and very slack about handling customer complaints. I paid my rent for September on the 5th but the check was posted on the 8th, due to her depositing late (my best guess). So she is claiming that I have to pay a late fee. I called her about 4 weeks ago about this matter. Front personnel guy name [redacted] answered the phone. He told me that she would investigate the matter and call me back in couple of days. She never called me back. So I called her and they still did not know what I was talking about. So I had to redescribe the whole issue again. Finally, she called me back two weeks ago and told me that the check was posted late so she charged me a late fee. She literally yelled on the phone and told me that it was my fault but she was giving me the benefit of the doubt and would refund the money. I had to let her know to lower her voice. After that, she called me back a couple of days later and told me that she had to deduct the September [redacted] bill from the refund. She never called me back after that. I called the office today and asked for her. [redacted] told me that she was not available. So I asked him when will she be back. He told me that she was in the office but was not going to talk to me at that time. [redacted] has kept me waiting for four weeks. This is completely unfair. I lived in flintlake apartments from September 2012 to September 2014 and was never late paying my rent. All I am asking for Mr. [redacted] is that my late fee to be refunded, minus whatever my [redacted] bill was for September. It should not take this long to solve this issue. I also called [redacted] boss [redacted] I also emailed him my problem. I have not heard from him.Desired SettlementNeed my money back. Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX XXX XXXXContact Email: [redacted]@druckerandfalk.comI received an email complaint from [redacted] on 11/10/2014 concerning his being charged a late fee, I called the property and spoke with Ms. [redacted] that afternoon, she informed me that Mr. [redacted] was charged $103.90 late as we had not received his rent payment by the close of business on the 5th of the month, in reviewing the Resident Ledger it showed his rental payment was posted on the 8th, I instructed Ms. [redacted] to wave the late fee and credit his account the $103.90 he was charged. On 11/11/2014 Ms. [redacted] call Mr. [redacted] to inform him that we had waved the late fee and she informed him that he had a charge remaining of $52.68 for [redacted] service. Mr. [redacted] was issued a check for the balance due on his account of $16.73 on 11/17/2014. If Mr. [redacted] would like a copy of the Ledger covering all charges/payments during his stay with us, he may contact the property and we will provide it to him.
My wife and I have lived in Pinewinds apartments in Raleigh for four or five years. When we first moved into the apartments the roaches were a nuisance and nothing like it is now. I must also say that we have never been late on a rent payment. Now back to the roach problem. There are roaches in our bathrooms, bedrooms, the kitchen infested with German cockroaches I mean they are in the fridge, oven, cabinets although we have taken most all of foodstuffs from there, even the ice machine we bought are full of them. A few months ago we called and the management did send out a guy and he did a deeper cleaning the pest guy (that works for Drucker &Falk) but he informed us that it probably would not keep the roaches at bay for more than a few days which was definitely the case. There are roaches underneath the carpet stove, inside and under the refrigerator and they come out of the cracks in the walls. Just everywhere. Roaches are filthy creatures and carry disease. I am very sick with multiple illnesses including diabetes (treated by dialysis) and I live I constant pain. And now we have a grandchild just 6 months old how can we have her crawling around in this roach infested apartment. The roaches live under the carpet. When you go to bathroom and turn on the lights that is one place they run two and along the baseboards it is disgusting. When the Pinewinds insect guy did deep spray the kitchen he told us that he would have to come back and do something more drastic but we would have to leave our home for hours and that still would not do anything for the other rooms. I do not know what to do since we don’t have money to move. We pay our rent on time and deserve a better place to live. Thanks for listening. J Surratt6/15/202312:40 AM
Tracy Johnson offered to allow me out of my lease and office manager told me that she is writing a letter to that effect, and will include that I will get back my security deposit and not owe Laurens Way for the rest of the lease. What I received is a form that says the move out date. Laurens Way broke my lease according their own policy as well as State Housing statutes when they did not respond to maintenance complaints for 7 months and more. My complaints are concerning no maintainence to fix numerous problems for 7 months, including a poorly operating refridgerator in which I lost food; no seals around front door, non-show exterminators, hole in bathrrom wals in which bugs crawl, stains on "new" carpet, poor hot water and pressure, and numerous other reports. After 7 months my refriderator was replaced with one in worse condition then the last one. Office personnel came to the apt in August to see the problems. I was told that the door would be replaced on the refridgerator, seals on doors, and walls with holes would be inspected. A few days later, my water heater burst and flooded the apt. During extraction, someone removed my area rug. The rug is now missing. I was told two weeks ago that the missing rug will be looked into. Now, they say they do not know what I am talking about.
The developer of this property has not honored his promise to complete this property. I have waited over 1 1/2 years. I want to move! I am respectfully requesting to be let out of my lease because the owner, [redacted], has not completed the construction of this property as advertised. I pre-leased this apartment in 2014 based on his displayed renderings of the property. I have asked for a meeting with [redacted] and the Regional Manager ([redacted]) of Drucker and Falk. Drucker and Falk was not privy to the promises [redacted] personally made to me because the original property managers were [redacted]. I have signed 3 leases on this apartment, while I patiently waited for this completion. I am no longer willing to wait. I want to be released from my obligations to this company and property. Drucker and Falk are stone-walling my efforts to accomplish same, by making their Regional Manager unavailable.Desired SettlementTo be released from my lease and any further obligations to this apartment or company.More info from the consumer:Please disregard this complaint at this time. As per Drucker and Falk Regional Manager Paul Moore, they will release me from my lease. I thank you in advance.
This complaint is regarding the poor service I received from the staff at Shellbrook Apartments. I have already written and sent 2 complaint letters.On Friday, April 17th, 2015, I came home from work to find water leaking through the ceiling in my bathroom in addition to protrusions on the wall. I subsequently discovered this was due to a malfunction of the water heater in the apartment directly above mine. Nobody treated this as urgent. The water from above had flooded through to my walk-in bedroom closet, causing the wall to become completely damp and the wallpaper to be ruined. I was asked to come home to remove all of my belongings from there. I returned to find there was now a big hole in the bathroom ceiling, and all my belongings in the closet, including clothes, towels, and work books, amongst others, were damp. As I only have one bedroom, my main room looked like a disaster area with all my displaced belongings, and due to the terribly loud noise of the machines in my bedroom, I moved out of my apartment until machines used to dry out the apartment were removed.On Tuesday, April 21st, maintenance came and repaired the bathroom ceiling, and I was told that the painter would come later that day to finish the job. The painter did not come that day, nor did anyone return the following day. On Thursday, April 23rd, I called the office to be told the job was in their system as completed. I told them it wasn't and had to bring a staff member to my apartment to prove that it wasn't done. It was agreed that the work was incomplete and the painter would be called to do the job on Friday, April 24th. On Friday, April 24th, the painter came but didn't do a good enough job of fixing the issue. On Saturday morning, April 25th, the bathtub faucet malfunctioned and water kept gushing out and could not be turned off. I went to the office to inform them of this in addition to the fact that the painting still hadn't been done. A maintenance member came to look at the bathtub faucet, and I was told it was not considered an emergency, and I would have to wait until Monday due to the potential need to turn the water off in the whole of my apartment section. I was unable to use the bathroom for either the tub or the shower until Monday, April 27th.On Monday, April 27th, maintenance came out to fix the bathtub faucet but the painting was not completed. My belongings were still unable to be put back yet, and I was becoming increasingly frustrated at the lack of concern shown by staff members. The work did not get fully completed until May 1st.Additionally, I cleaned my apartment extremely thoroughly prior to my move out inspection. During the inspection, with my mother present, I was informed everything appeared fine. At the conclusion we were informed that an outside vendor might assess for carpet damage as routine procedure. We asked to be present for this assessment and were denied. We were informed that we were not allowed to be present despite all assurances that I could be available at any time of their choice. As this sounded strange we took several photos and video of the whole carpet throughout the apartment. I then got a bill in the mail for $105 for carpet damages. I did not see my carpet assessed prior to moving in; thus, if the carpet inspector found damage to the carpet, this could be damage done by the previous tenant or the tenant above who had a flood, which came through and damaged my apartment. It may have been done by one of your employees after I moved out, or even by the carpet assessor. I paid a pet fee to allow my dog to live with me, and I lived in that apartment for 2 years. Thus, reasonable wear and tear should be taken into consideration. There were no stains, rips, tears, odors, etc. on the carpet or signs of any damage whatsoever. My dog was trained and stayed in the kitchen, away from the carpet. I am furious that after the way I was treated during my time there, I am expected to pay $105 for a carpet which looked absolutely fine. Your management staff was extremely unhelpful during my time there.Desired SettlementNot to be charged $105 for alleged damages.Business Response /[redacted]/Contact Name and Title: [redacted] Asst DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@druckerandfalk.comThe charges for Mr. [redacted] apartment resulted from pet damage that was assessed after he moved out by our contract carpet cleaners, Ax Carpet Cleaning where stains from pet were observed on the underside of the carpet and pad in the living room. These were not stains that could be treated with a regular carpet clean. See attached invoice. The existing carpet and padding was installed on 9/3/13 (see invoice attached) three days before Mr. [redacted] moved in therefore this was not damage caused by a prior resident/pet. Additionally, the water intrusion from the upstairs unit that Mr. [redacted] references was located on the opposite end of the apartment and not near the living room where the pet damage was treated. [redacted] our Service Manager was present during the move out inspection with Mr. [redacted] and does acknowledge that he had the conversation with Mr. [redacted] regarding having our carpet cleaner to come and inspect before final charges however he stated that Mr. [redacted] never requested to be present when that vendor came and if he had, we would have been happy to allow Mr. [redacted] the opportunity to be present. [redacted] stated he does not schedule an exact time with this vendor but just calls them and lets them know he needs a pet check by a certain date and they come during that time. The next move in to this apartment was on 9/17/15 so it was a quick turnaround on getting this apartment ready for the next resident. Consumer Response /[redacted]/I cannot believe how this company would fabricate such a story. I had a witness present as an advisor who previously worked for a lawyer. After Mr [redacted] could find no problem with anything, including the carpet, they advised me to take photographs and video as evidence of no damage. When carpet inspection was mentioned and I was refused permission to be present, my witness asked if they could be present and was also refused with vague excuses about uncertain times. This was why I was advised to take photographic evidence. Regarding the flood damage - this was NOT at the opposite end of the apartment; the bedroom and bathroom were damaged - which is right next to the living room and when it happened large machines were brought in and out THROUGH THE LIVING ROOM which may have caused damage or simply that [redacted] leaked through without being seen. Regarding my TRAINED dog - he was kept in the kitchen (linoleum floor). Also, I resided at another apartment complex for 3 years prior to moving here and had no issues whatsoever on move out. Their inspector allowed me full access to all inspections prior to my move, and after 3 years of living there with my dog (which included the time he was being trained), there was no carpet damage.Final Business Response /[redacted]/The charges for the carpet damages were the actual costs assessed to us by our vendor. The carpet damage was not visible from the surface but as part of their inspection they pull back the carpet and pad and inspect the backing where soils were found and the pet treatment to these areas was recommended. However, while we feel that we indeed have substantiated support for these charges, we are willing to waive them in the spirit of good will as we do value the business relationship we had with you and appreciate that you choose our community. For the small amount, if it helps to mend the dissatisfaction you feel, it is a worthwhile investment to us. We will remove those charges from you account and send you an updated statement of deposit.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I accept the business' proposed resolution.
Detestable business practice at The Villages at Pecan Grove.My wife and I had been in the market for an apartment in November/December of 2014. We were specifically looking for an apartment management that would offer half-year signing contracts for residence because we knew were were not going to be needing an apartment for longer than five months. We came upon The Villages at Pecan Grove which offered seven month leases. We asked the assistant manager, [redacted], to make sure it was in the lease and she stated that "Drucker & Falk, LLC will not permit us to modify the lease details, but I can write in the notes so it's written there that you will not be renewing when the contract is up." We agreed and made sure it was indeed written in the addendum notes (outside the contract, yet in same legal contract packet as the rest of the contract paperwork). Without any written notification from the apartment management office, I had called in to confirm that my wife and I were not liable for any additional charges after the lease ends. This was thirty-days before the lease ended. I was told that they have not received a written reminder letter, from either my wife or I, stating that we do not intend to renew the lease, despite the fact that it was written into the contract paperwork notes. This surprised me! They knew from the very beginning that we were not renewing the lease. If they needed a reminder, they didn't take any action to ask the tenant. Neither my wife or I receive any written or verbal contact from the office asking if we were going to renew the lease and that is one of the reasons I ended up calling the management office to confirm. Now they are editing the lease agreement and essentially trying to scam over $1000 from us! That is unscrupulous behavior: scamming from tenants that have not been late on rental payments the whole time residing in one of their apartments.Desired SettlementI would like for this business to uphold their promise made at the time the original contract was signed, instead of modifying it to suit their needs. Specifically, I desire this company to follow through with the agreed upon contract and not charge for an eighth month of rent and only hold me liable for the previously agreed-upon seven months.Business Response /[redacted] signed (electronically) a lease on 1/2/2015 for a lease term starting 1/3/2015 through 8/2/2015. I am unable to locate a signed lease that notes "the contract will not be renewed when the lease is up" (as listed in the above complaint). The signed lease does state "This Lease Contract will automatically renew month-to-month unless either party vive at least 60 days written notice of termination..." On 5/21/2015 a renewal letter was sent to the [redacted] giving three renewal options in addition to the following statement "If you are unable to continue residency, please remember that a written notice of at least 60 days prior to your intent to vacate is required in accordance with the terms of your current lease." There was no response from [redacted]. On 7/6/2015 [redacted] and [redacted] spoke via phone regarding [redacted]'s intent to vacate. After the conversation, [redacted] noticed that [redacted] had not turned in a 60 day written notice to vacate. [redacted] sent a follow up email to [redacted] reminding him to submit a written vacate notice. On 7/6/2015 an email was received from [redacted] about the intent to vacate. The 60 days started 7/6/2015 and the liability will continue to 9/6/2015. As of today, [redacted]'s apartment is re-rented for August 29th, ending his rent liability on August 28th if the new resident takes possession as agreed on the 29th.Consumer Response /[redacted]/The following statement, as mentioned in the response, is untrue: " On 5/21/2015 a renewal letter was sent to the [redacted] giving three renewal options..." No letter was delivered in person (or left at residence), sent in registered mail, or in electronic format. The only communication follow-up was conducted by myself, [redacted], when I called the front office to confirm our already agreed-upon lease termination date of August 1, 2015. That call was conducted in June of the same year.Final Business Response Please provide a copy of the executed lease including the added comment: that the lease will not be renewed after the initial term. We will be happy to honor that agreement. Please email the agreement to [redacted]@druckerandfalk.com. Currently, the liability will end on August 28th when the new resident has taken possession on the 29th of August.
Security deposit not returned within the 30 days written in the lease agreement.I rented an apartment at Montecito Apartments in Raleigh, NC and I presume that was my first mistake. In March, I purchased a home and turned in the keys to the apartment as I know longer had use for it. I provided timely verbal and written notice to the office staff as is the procedure. I fully understood that moving out of the apartment early did not end my contract and I would be responsible for the rent due until July 11, 2016. I called the office and spoke with a representative in regards to the status of the apartment inspection in May to see if I would be responsible for any damages. I was told that know damages were found. I also inquired when I should expect my security deposit and I was informed within 5-7 days of the termination of my lease agreement. Needless to say, I did not receive my deposit within that time frame. So, I called the main office and spoke with [redacted] in regards to the matter. She advised me that the representative had misspoken and was new and should not have told me that in the first place. I was a bit annoyed and requested a timeline on how long that I would wait. She advised me that it can take up to thirty days to receive a deposit, if one is due. I thought this was a quite bit of time since, I had already moved out of the apartment in March. However, I knew that this was written in my contract and there was not much I can do. Today is August 10, 2016 and I still have not received my deposit nor an itemized list of damages if applicable. This was written in my lease contract and is also required under North Carolina general statute 42-52:Article 6.Tenant Security Deposit Act.§ 42-52. Landlord's obligations.Upon termination of the tenancy, money held by the landlord as security may be applied as permitted in G.S. 42-51 or, if not so applied, shall be refunded to the tenant. In either case the landlord in writing shall itemize any damage and mail or deliver same to the tenant, together with the balance of the security deposit, no later than 30 days after termination of the tenancy and delivery of possession of the premises to the landlord. If the extent of the landlord's claim against the security deposit cannot be determined within 30 days, the landlord shall provide the tenant with an interim accounting no later than 30 days after termination of the tenancy and delivery of possession of the premises to the landlord and shall provide a final accounting within 60 days after termination of the tenancy and delivery of possession of the premises to the landlord. If the tenant's address is unknown the landlord shall apply the deposit as permitted in G.S. 42-51 after a period of 30 days and the landlord shall hold the balance of the deposit for collection by the tenant for at least six months. The landlord may not withhold as damages part of the security deposit for conditions that are due to normal wear and tear nor may the landlord retain an amount from the security deposit which exceeds his actual damages. (1977, c. 914, s. 1; 2009-279, s. 5.) I reached out to [redacted] and advised her that I do not feel that she is operating in good faith and I would like my security deposit to be mailed to me overnight to my address on file. Considering that today (August 10, 2016) is 30 days out from the termination date of my lease. I was told that my deposit was processed on 7/28/2016 from the main office in Newport News, VA and I should call or email if I do not receive my deposit by 8/15/2016. This makes me absolutely livid. I live in Raleigh, NC and you can literally ride a bike from Newport News, VA to Raleigh, NC quicker than it would take to supposedly mail a check that was processed on 7/28/2016. I held my end of the bargain up and paid my rent. I am tired of the nonsense. I requested my previous check be voided/stopped and requested a new one be sent overnight. This has not happened. All I am asking for is to be made whole- $700.00 deposit.Desired SettlementI would like to receive my Security deposit of $700.00 which is owed via overnight check. I would also like an explanation on how this happened.Business Response This resident moved out early (March 30, 2016) but paid his rent through the end of his lease (July 10, 2016). He was moved out of our accounting system on July 10th, 2016. The final accounting was done on July 20th and a refund check was requested on that date. A final accounting email with the status of his refund, was sent to the resident on July 20th.A refund check (#XXXXXX) for $706.89 was sent from our accounting department in Newport News, VA on July 28th. The resident has not received it yet. We checked with our Newport News office about the check and it was verified that the check was sent to the correct address. We asked that the check be voided and re-sent to the resident and we were informed that they could not void the check until September 1st, as it is company policy to wait for one month after issuance (August 28th falls on a weekend). The check was cut and mailed in a timely manner but unfortunately, has been lost within the USPS.Consumer Response Thank you for your prompt response! I really appreciate it!! I would like the refund check sent overnight once your company policy will allow on September 1st if this is possible. By all appearances, this would prevent the refund check from being lost within the USPS. I feel that accountability is crucial- saying the check was lost in the mail is tantamount to saying the dog ate my homework. Hopefully I can receive my refund check before the end of the year. I do appreciate your prompt reply but, I am just disheartened by this entire process.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response The following is a copy of an email sent to our Accounting Dept on Fri, 8/19/16:Hi [redacted]. I just received an email back from [redacted] who used to live at XXXX-X. He indicated to me that he still had not received his check in the mail.So, please "stop payment" now for me, and re-issue another check, but do not send the check to him. I would like the check sent to:Montecito ApartmentsXXXX-X Colby Drive Raleigh, NC XXXXX[redacted], you had indicated to me that you could initially re-issue the check on 8/27. I had brought to your attention that 8/27 was actually on a Saturday. So, you then told me that you could re-issue the check on 9/1 which is on a Thursday. Please confirm to me today that this check will be issued for [redacted] and sent to Montecito Apartments on 9/1/16. Thank you. Mr. [redacted] will be called as soon as we receive the check in our office.More Info Received From The ConsumerJust when I thought the management company was going to do the right thing and send me my deposit. I was informed that the check which I was told was lost in the mail and cashed then deposited in my bank account. I wish I was making this up but, unfortunately I am not. The best part is that the two party check was not endorsed by either me or my girlfriend. The icing on the cake was that when I confronted the property manager at the location she stated that she never told me in writing that the money was deposited into an account and that she had done all that she can do and I should call my bank- my bank which never received any such cash or check deposit.More Info Received From The ConsumerI still have not received the check as of yet. In fact, there accounting department advised me that the check was "cashed" and deposited into my bank account. After calling them, I was told that someone else had cashed the check and there was nothing the company can do for me as far as my deposit. After hearing this, I filed a complaint with the consumer protection division for the NC attorney general. Drucker and Falk has since advised me that they are opening up a fraud case and it may take about 6 weeks. So I guess I back to square one.
Woodland Creek Apartments & Townhouses (Durham,NC):Lack of professionalism, Unsanitary living Conditions & Rude Management Staff My husband and I were so excited about moving into a townhouse at Woodland Creek Apartments and Townhouses. We planned for this move for months. On October 3, 2015 at 9:00 my husband collected keys to unit [redacted] We went to move in for the first time around 7:45 that same day. I walked in to a tone of roaches all over the floor and throughout the kitchen. There were even roach eggs in drawers (we have videos and pictures to show). At this point, we hadn't brought any of our personal items into the unit (except what was in my hand). We immediately contacted maintenance, but of course no answer. The next morning, we went to the lease office. The attendant [redacted] who helped us was on her 3rd day. We asked to speak with a manager. [redacted] called [redacted] (assistant property manager). [redacted] referred the call to the property manager ([redacted]). [redacted] was very unprofessional by refusing to speak to us. She then proceeded to ask [redacted] to go inspect the apartment (as though we were lying). [redacted] went to [redacted] with us, and she witnessed the exact same thing that we experienced the night before. She was visibly horrified. After returning to the office, my husband and I was upset. We asked to speak with [redacted] again, so that we could explain our situation. She refused. Here are the reasons our life became a living hell that day: 1. My husband and I was told that "there is nothing we can do until Monday"...it was Saturday. 2. We were considered homeless in that moment because all of our belongings were on a Uhaul truck, including a dog. 3. They had over $1400 of our money tide up in this infected apartment. 4. My husband and I are both educator, so we make little money. This resulted in us losing hundreds of additional dollars, and gaining LOTS of stress. 5. Embarrassment and humiliation are just a couple words to describe this process. My husband literally stopped me from calling the news channel. This was very inconvenient, and we did not receive our refund until a week later. In the mean time, we racked up several bills and additional expenses as a result of Woodland Creeks unprofessional management. I reached out to [redacted] (regional property manager), who heard my concern; however, she did not follow up with me (as she said she would). We felt that they could have assisted us with at least living arrangements until "Monday", or at least until we had a safe and clean place to live. We paid movers twice to move our belongings. We lost wages because we had to take off work to "find somewhere to stay". We paid Uhaul for extra days because all of our belonging were on the truck. The list goes on...We faced extreme emotional and financial stress. We have yet to receive an offer to reimburse us for all of our additional money lost (as a result of their negligence). We have yet to receive a personal phone call expressing remorse for our hardship. As a matter of fact, my husband went to the lease office Monday, October 5th to inquire about our refund (deposit and first month rent), and the property manager ([redacted]) was very non-chalant about the incident and lied to my husband claiming our check would be shipped overnight for our retrieval. She told him whatever he needed to hear, so that he could leave. Applying to Woodland Creek Apartment and Townhouses was the worse decision I have made to date! It is my prayer that other people do not face the nightmare that we had on October 3rd.Desired Settlement1. RefundWe are seeking a reimbursement for the following:-Lost wages-Extra moving expenses-Extra Uhaul expenses-Lost of personal items: Top Layer Wedding cake, food, etc.This totals around $400 dollars of added expenses we lost, because of the negligence of management at Woodland Creek Apartments & Townhouses. 2. A personal apology expressing remorse from the CEO/top person in charge of this property. 3. We advise the company to provide professional training for the entire staff (including regional property manager) on best practices to interact with customers and following up. Most importantly, how to best meet customer needs. Especially when they are homeless. Business Response /[redacted]/Contact Name and Title: [redacted] Asst DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@druckerandfalk.comDear Ms. [redacted];My name is [redacted] I am the Assitant Director of Multifamily for Drucker & Falk. I have read your complaint, spoken to the Regional [redacted] and also the property. I am first and foremost very sorry for the experiences you and your family had while moving to Woodland Creek. We as a company, strive to exceed the expectations of our customers, clearly we missed the mark here. We will certainly honor your request to be reimbursed for the expenses which you say you had to incur as a result of this matter. I will accept this letter as receipt to reimburse you in the amount of $400.00 payable to you. A member of the management team will be in touch with you via email within 3 business days with regards to how this payment will be processed, confirm your address, etc. Again, please accept our sincerest apologies and we do wish you and your family the very best. Consumer Response /[redacted],Thank you for your responding. It has been five days since your response. Should I have received a phone call from your management team?Thanks,[redacted]Final Business Response /[redacted]/Ms. [redacted], per our conversation I have provided you the copies needing your signature. Please let me know if you have any questions. Sincerely, [redacted]
Repairs not fixed properlyI had a leak in my bedroom of my apartment that occurred in the same area 3 times in the last 11 months. The leak made it impossible for me to live in the lower level of my unit for over 20 days during the last 11 months and personal property damage over $400. The complex has not been clear about fixing the problem and it continues to occur. The third incident occur on 3/13/2016 and was reported on 3/14/2016. The incident is still not resolved and I cannot sleep in my bedroom due to the smell. The apartment stated the issue would be resolved on Thursday, but was not and on Friday they said they would clean the carpet but it was not done properly and I had to clean it myself. The smell is still there and I am running a fan and air cleaning continuously since 3/14. when I contact the complex 3/18 to inform them that the job was not done properly, I was told they would finally replace the carpet, but not until 3/22. I also needed to sign a release. The release stated I had to personally move my furniture out of the bedroom or be charged $ 75 dollars. I can't do that because I am a disable veteran and I have mention that to the complex. I have taken off over 4 days of work to make sure the job is done correctly and used my personal resource to help fix the problem with not clear resolution.Desired SettlementI want the job fixed. The situation was never repaired properly. More Info Received From The Consumer I spoke to the company on 3/22/2016. They were able to fix the issue.
Despite me putting in the work, time and money, my landlord has not made a significant effort to mitigate damages and sublease my apartment. I contacted the office at Shellbrook Apartments on September 10, 2013 saying that I would like to break my lease ending May 17th, 2014 on unit XXX-XX in order to move to a closer location to my new job. I gave sufficient noticed of my moveout date of November 3rd. My apartment was put on the [redacted] website when I turned in my keys the next week. I noticed that two other aparments with the same layout as my unit were rented prior to mine being rented. I posted an ad on Craigslist in an effort to find a sublessor. Someone who had responded to my ad went to look at the apartment on December 11th, 2013. I got a call from [redacted] an office rep, asking me to send an email authorizing them to show my apartment, since my name was still on the lease. My apartment was empty for an entire month prior to this showing, and had clearly not been shown to anyone, as they had never asked for my permission before. At least two other apartments that I saw advertised were leased in this month. I have had at least two parties tell me they submitted applications for my apartment. Both took a week to hear back from the management that they were denied. In my experience applying for apartments, including [redacted] a credit/history check has taken no more than a few hours. Another potential tenant who had responded to my Craigslist ad went to look at my apartment, and was told by management that the unit was not available because someone had already applied. A landlord who is trying to rent my unit would have taken his information, and contacted him as soon as the applicant was denied. This did not occur, and I missed out on another potential tenant (and he missed out on a potential lease). Over the course of the past three months, on three separate occasion I called the office when I noticed that my apartment was not being advertised on their website. Each time, the representative I spoke to [redacted] told me she did not know why the unit was not being advertised and would leave a note for her superior to post it again. When I checked again last Thursday (1/23), it was still not being advertised. I contacted the management at Drucker and Falk, and was told the person I needed to talk to, [redacted] was not in her office. I left a voicemail that I had an issue with a sublease, and needed her to call me back. I have not received a call back. This morning I checked the website, and my unit is being advertised, but it listed as not available until February 5th. The apartment has been empty for three months and there is no reason it should not be available now. It is the landlord's legal responsibility to make an effort to mitigate damages and lease my apartment. I do not feel they have done this, and I have spent nearly $2,000 on rent while also trying relentlessly to find a tenant.Desired SettlementI would like to end my contract on February 1st. Business Response /[redacted]/Contact Name and Title: [redacted] RPMContact Phone: XXXXXXXXXXContact Email: [redacted]@druckerandfalk.com[redacted] entered into a legal and binding lease agreement with [redacted] Apartments on May 18th, 2013. The lease term expires May 17th, 2014. Please see the attached executed 'Lease Agreement.' Also, attached is the executed 'Vacate Notice' indicating that [redacted] gave notice to vacate the apartment and that her rent liability would continue through May 17th, 2014 for her apartment located at XXX-XX [redacted] Court, Raleigh NC XXXXX. Per North Carolina law we are unable to accept double rent for one apartment. Though it is not listed in our lease agreement at [redacted] Apartments, we told [redacted] that we would do our best to re-rent her apartment. If a new resident moved into her unit, then her rent liability would end the day before. The property has had about 22 vacant apartments in the last couple of months and the staff shows and tours apartments that may fit a prospect's needs. Factors such as location, first or second floor, stairs to the building, cabinet style (they vary in some units) etc. may play a role when an apartment is shown to a prospect. [redacted] is not the only resident that has continued liability. We let the prospect pick. We do not steer residents to one apartment over another; it is solely based on what the prospect is looking for. When approving an applications we generally not only run credit and criminal (which can be completed in the same day) but we ask for pay stubs and do a rental verification as well. Depending on the applicant's eagerness to complete the application process, this process can last longer than three days. However, when an applicant is denied there is nothing we can do. We do not override applications to increase the occupancy on our property. Available units listed on the website are pulled from of our software, they will generally show 3 to 5 units available that are rotated. This cannot be manipulated by the site staff. In conclusion, we are under no obligation to re-rent the apartment for [redacted]. However, the apartment was re-rented and new tenant moved into the apartment on 2/7/2014, ending [redacted]'s liability as of 2/6/2014.
Charged me late fee. Promised to solve the problem in 3 day. Did not solve it for 4 weeks. Very rude property manager. Still not solved. My name is [redacted]. I used to live in flintlake apartments in bldg [redacted] apt ** My complaint is regarding the property manager, [redacted] She is extremely rude and very slack about handling customer complaints. I paid my rent for September on the 5th but the check was posted on the 8th, due to her depositing late (my best guess). So she is claiming that I have to pay a late fee. I called her about 4 weeks ago about this matter. Front personnel guy name [redacted] answered the phone. He told me that she would investigate the matter and call me back in couple of days. She never called me back. So I called her and they still did not know what I was talking about. So I had to redescribe the whole issue again. Finally, she called me back two weeks ago and told me that the check was posted late so she charged me a late fee. She literally yelled on the phone and told me that it was my fault but she was giving me the benefit of the doubt and would refund the money. I had to let her know to lower her voice. After that, she called me back a couple of days later and told me that she had to deduct the September [redacted] bill from the refund. She never called me back after that. I called the office today and asked for her. [redacted] told me that she was not available. So I asked him when will she be back. He told me that she was in the office but was not going to talk to me at that time. [redacted] has kept me waiting for four weeks. This is completely unfair. I lived in flintlake apartments from September 2012 to September 2014 and was never late paying my rent. All I am asking for Mr. [redacted] is that my late fee to be refunded, minus whatever my [redacted] bill was for September. It should not take this long to solve this issue. I also called [redacted] boss [redacted] I also emailed him my problem. I have not heard from him.Desired SettlementNeed my money back. Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX XXX XXXXContact Email: [redacted]@druckerandfalk.comI received an email complaint from [redacted] on 11/10/2014 concerning his being charged a late fee, I called the property and spoke with Ms. [redacted] that afternoon, she informed me that Mr. [redacted] was charged $103.90 late as we had not received his rent payment by the close of business on the 5th of the month, in reviewing the Resident Ledger it showed his rental payment was posted on the 8th, I instructed Ms. [redacted] to wave the late fee and credit his account the $103.90 he was charged. On 11/11/2014 Ms. [redacted] call Mr. [redacted] to inform him that we had waved the late fee and she informed him that he had a charge remaining of $52.68 for [redacted] service. Mr. [redacted] was issued a check for the balance due on his account of $16.73 on 11/17/2014. If Mr. [redacted] would like a copy of the Ledger covering all charges/payments during his stay with us, he may contact the property and we will provide it to him.