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Drug Testing Center of Cheyenne

213 W 18th St, Cheyenne, Wyoming, United States, 82001-4413

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Drug Testing Center of Cheyenne Reviews (%countItem)

I have used this facility to provide observed urinalysis procedures. I have provided the necessary information so my UAs could be properly submitted to my probation officer and they have not done so as indicated. I could end up in jail due to the negligence of this company. The owner, a woman, explained to me I was the one accountable for making sure my results made it to my probation, but the forms indicate they will send it if you provide the information, which I did on every occasion.

Drug Testing Center of Cheyenne Response • Feb 28, 2020

from: Drug Testing Center <***>reply-to: ***to: ***date: Feb 27, 2020, 9:35 PMsubject: Reference-***Robin G, PresidentDrug Testing Center of Cheyenne***px-***fx-***February 27, 2020Better Business Bureau*** Attn: Mr. Clay *** Re: *** To All interested Parties: Please be advised, our office has provided services to Mr.. on a walk in basis between December 2019 and January 2020. Mr. was provided a copy of each result at the time of service. An example of the forms contents related to sharing documentation has been provided below. Mr. called our office approximately two weeks ago demanding copies of his test results stating that his probation officer had not received all of his results. I explained to Mr. that we faxed results to the intended recipient. Unfortunately, we do not know who receives them on the other end of the fax. I advised, Mr. he could easily remedy the problem by providing the probation officer his copies. Mr. apparently did not have his personal copies and made several threats in an attempt to get them quicker. Mr. was argumentative, and did not appear to want to solve the problem. On Thursday. February 20, 2020, Mr. came to our office and was provided yet another copy of his test results. In the interim, prior to his picking up his documents. I was able to research and find an email address for this probation officer and scan his results. After a closer look at the seven tests taken, only four had a fax number. Some only had a first name and last name for a recipient. no email, nor fax. Not one had an email address. Clearly these go to Colorado. and we are in Wyoming. Therefore, all of the information must be received at the time of service and inadequate information such as this can obviously hinder, or in some cases prevent our getting results to the recipient. Furthermore, our sharing that information is merely a courtesy for our clients. Please feel free to contact me if you require addition information. Robin G, President

Customer Response • Feb 28, 2020

Complaint: ***

I am rejecting this response because: I personally gave a business card to the male employee at the front . He stated he would make a copy since I was regularly coming in for testing and would make sure it was sent to the mentioned person on said business cards, along with taping it on the computer they use for the business at hand. In regards to making any kind of threats, no threats were made to her, or the company other than taking legal action. this is not a threat, it is my right to have my medical records available in a timely matter. It is not a courtesy when you are providing a service that I pay for and the document does not indicate that this is a courtesy service. She is extremely unprofessional and needs to be accountable for her and her employees mistakes, regardless of where I need my information sent !! I pay 25 dollars 2 times a week not to deliver my own information, but to have you properly relay the information your company obtains, like every other drug testing company in Wyoming or Colorado !!!

Regards

Drug Testing Center of Cheyenne Response • Feb 28, 2020

Again, Mr. received a copy of his results at the time of service. It cannot get any more timely than that. Furthermore, I cant control who receives the fax on the other end. It it a courtesy to our clients, not an obligation. Again, Mr. clearly wants to argue. His probation officer has acknowledged she has received his results.

Customer Response • Feb 28, 2020

Complaint: ***

I am rejecting this response because: You run a business and facilitated a service, although it be extremely poor. You don’t tell the Cheyenne courts that you’ll fax the results of their clients as a courtesy, do you? No, because you provide a service to the courts !!! Same with myself or anyone who walks into your BUSINESS! Extremely unprofessional and lacks integrity! Be accountable and train accordingly! There are many people in your community who do a better job and can take your business away rapidly with your lack of customer service and poor business practices! You don’t go into ***’s and order a happy meal , then be told we will make it for you as a courtesy, you do it because it’s part of the service you provide. Simply put, do better or allow those who will to take over your business!

Regards

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Address: 213 W 18th St, Cheyenne, Wyoming, United States, 82001-4413

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+1 (307) 635-1222

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