Drunken Fish

Initial Business Response /* (1000, 11, 2015/11/24) */
We've spoke to the guest in regards to her dining experience and sincerely apologized for the manor on how we handled the situation. We assured her that the manager working that evening will no longer be with our company and that we're fully...

responsible for any challenges her friends experienced. The pest control program we have in place is maintained on a bi-monthly basis and we're working diligently with our pest company to improve the issues. Overall, the guest was pleased to know that we are willing to ensure great customer service and relationships. She was very helpful in explaining her frustrations and we're very glad to know the guest was satisfied with our conversation. She mentioned that she would contact Revdex.com to remove the complaint. We're hopeful that this would resolve all unsettling opinions of our company.
Initial Consumer Rebuttal /* (2000, 13, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept the company response and I did speak to a representative from the company recently. I did mention that I would close the Revdex.com complaint but not deleting it. Closing it is simply opting to accept the response rather than not accept it. I do feel like my voice was heard and frustrations were heard by the District Manager during our discussion.