We are in receipt of the complaint filed by [redacted] and offer the following responses to the specific items contained in her complaint Backgound Upon picking up her vehicle after being repaired at our Shop, Ms [redacted] compiled an amazing list of damages that she claims were made to her vehicle while in our ShopThese damages include the following: A screw in her tire Broken license plate light Broken seat control panel Broken hill control switch Missing hood struts Additionally, though she failed to mention it in her complaint, she also alleged that we broke her tail lamp lens ? Response While we do not believe we inflicted any of the above damages to her vehicle, because Ms [redacted] was a long-standing customer, as a gesture of goodwill, we made the following repairs to her vehicle at no charge: Replaced the balight (referred to as the license plate light in her complaint)Installed a new seat control panel (see the attached picture of the extremely worn-out condition of the item replaced)Replaced the hill control switch These gratuitous repairs had a retail value of over $700, of which $was our out-of-pocket cost for parts After completing these repairs, the situation came to a point where “enough is enough” as far as replacing the items on Ms***’s list and I made the decision to decline to replace the missing hood strutsMs [redacted] alleges that I agreed to replace the struts, which is simply not trueA portion of the repairs to her vehicle was performed at a subcontractor shop What I agreed to do was to contact them to see if for some unknown, and frankly incomprehensible reason, they had removed the hood struts and failed to reinstall themOther than for purposes of removing an engine, in which case you might want to remove the hood, there would be no plausible reason for a shop to remove hood struts In summary, I believe we went above and beyond what most shops in town would have done if they had been presented with such a list of alleged damages and am sorry that Ms [redacted] is not satisfied with our efforts to please her ?
We are in receipt of the complaint filed by [redacted] and offer the following responses to the specific items contained in her complaint Backgound Upon picking up her vehicle after being repaired at our Shop, Ms [redacted] compiled an amazing list of damages that she claims were made to her vehicle while in our ShopThese damages include the following: A screw in her tire Broken license plate light Broken seat control panel Broken hill control switch Missing hood struts Additionally, though she failed to mention it in her complaint, she also alleged that we broke her tail lamp lens ? Response While we do not believe we inflicted any of the above damages to her vehicle, because Ms [redacted] was a long-standing customer, as a gesture of goodwill, we made the following repairs to her vehicle at no charge: Replaced the balight (referred to as the license plate light in her complaint)Installed a new seat control panel (see the attached picture of the extremely worn-out condition of the item replaced)Replaced the hill control switch These gratuitous repairs had a retail value of over $700, of which $was our out-of-pocket cost for parts After completing these repairs, the situation came to a point where “enough is enough” as far as replacing the items on Ms***’s list and I made the decision to decline to replace the missing hood strutsMs [redacted] alleges that I agreed to replace the struts, which is simply not trueA portion of the repairs to her vehicle was performed at a subcontractor shop What I agreed to do was to contact them to see if for some unknown, and frankly incomprehensible reason, they had removed the hood struts and failed to reinstall themOther than for purposes of removing an engine, in which case you might want to remove the hood, there would be no plausible reason for a shop to remove hood struts In summary, I believe we went above and beyond what most shops in town would have done if they had been presented with such a list of alleged damages and am sorry that Ms [redacted] is not satisfied with our efforts to please her ?