DRW Services Group Inc

Date:
Tue, Apr 06:26:+
",sans-serif"> Ideally,
all landlords should be fair and reasonable, all tenants should be treated with
respect, and all vendors should work within acceptable professional standards
During DRW's 35+ years of dealing with Tenant/Landlord issues, we strive
for the perfect combination, however it occasionally eludes usIn this
case, the landlord was not reasonable when assigning costs against the tenant
deposit, a vendor was not professional, and a tenant felt disrespected.
By law, the
Owner only has days from tenant release of possession to refund the tenant's
deposit; OR provide an itemized list of deductionsApparently this property
Owner was moving back into the property after years of being in service as a
rental, and had unrealistic expectations as to it's condition
Specifically during this day timeframe, we spoke at length with the property
Owner asking them to reconsider their charges, though were unsuccessful
We also spoke on several occasions with the tenant, reminding him of
his recourse if he had objections with the items withheld
from his deposit. If our tone and approach was less than
professional and courteous during any conversations or site visits we truly apologize and
will continue to strive for improvement in this area.
Considering
DRW was required to seek Owner approval to act on all standard
maintenance requests at this property, we did a great job navigating this
effort in a timely manner during this tenant's lease DRW Management
acted on and completed all non- emergency maintenance requests within days
or lessThe detailed logs we keep on each work order indicate the only delays
where due to awaiting for owner approvalIn one case the Owner's son did the
work; another job was completed by a licensed plumber; and yet another by an
independently contracted handymanAs independent contractors, they are
note DRW employees, but rather governed by their own licensing, bonding,
insurance, policies and procedures In the case of this handyman, DRW
removed him from our vendor list over year ago, prior to this tenant
complaint.
Please keep
in mind the lease agreement is between Owner and Tenant, with DRW simply as the
messengerPoint being, the tenant may have misdirected their frustration in
this case toward the middle man by filing their grievance in the court of
public opinionThe best way to recover their deposit would be to
seek legal counsel and possibly file small claims action against their Landlord.
We hope the
tenant will seek free legal council to help them reach a satisfactory solution
in this matter, and may find the courts lean toward tenant
friendly resolutions.
All
the Best,
DRW
Management
[redacted], President

Date:
Tue, 14 Apr 2015 06:26:40 +0000
 Ideally,
all landlords should be fair and reasonable, all tenants should be treated with
respect, and all vendors should work within acceptable professional standards.
During DRW's 35+ years of dealing with Tenant/Landlord issues,  we...

strive
for the perfect combination, however it occasionally eludes us. In this
case, the landlord was not reasonable when assigning costs against the tenant
deposit, a vendor was not professional, and a tenant felt disrespected.  
By law, the
Owner only has 21 days from tenant release of possession to refund the tenant’s
deposit; OR provide an itemized list of deductions. Apparently this property
Owner was moving back into the property after 5 years of being in service as a
rental, and had unrealistic expectations  as to it's condition.
Specifically during this 21 day timeframe, we spoke at length with the property
Owner asking them to reconsider their charges, though were unsuccessful.
We also spoke on several occasions with the tenant, reminding him of
his recourse if he had objections with the items withheld
from his deposit.  If our tone and approach was less than
professional and courteous during any conversations or site visits we truly apologize and
will continue to strive for improvement in this area. 
Considering
DRW was required to seek Owner approval to act on all standard
maintenance requests at this property, we did a great job navigating this
effort in a timely manner during this tenant's lease.  DRW Management
acted on and completed all non- emergency maintenance requests within 30 days
or less. The detailed logs we keep on each work order indicate the only delays
where due to awaiting for owner approval. In one case the Owner’s son did the
work; another job was completed by a licensed plumber; and yet another by an
independently contracted handyman. As independent contractors, they are
note DRW employees, but rather governed by their own licensing, bonding,
insurance, policies and procedures.  In the case of this handyman, DRW
removed him from our vendor list over 1 year ago,  prior to this tenant
complaint.  
Please keep
in mind the lease agreement is between Owner and Tenant, with DRW simply as the
messenger. Point being, the tenant may have misdirected their frustration in
this case toward the middle man by filing their grievance in the court of
public opinion. The best way to recover their deposit would be to
seek legal counsel and possibly file small claims action against their Landlord. 
We hope the
tenant will seek free legal council to help them reach a satisfactory solution
in this matter, and may find the courts lean toward tenant
friendly resolutions. 
All
the Best,
DRW
Management [redacted], President