Date: Tue, Apr 06:26:+ Ideally, all landlords should be fair and reasonable, all tenants should be treated with respect, and all vendors should work within acceptable professional standards During DRW's 35+ years of dealing with Tenant/Landlord issues, we strive for the perfect combination, however it occasionally eludes usIn this case, the landlord was not reasonable when assigning costs against the tenant deposit, a vendor was not professional, and a tenant felt disrespected By law, the Owner only has days from tenant release of possession to refund the tenant’s deposit; OR provide an itemized list of deductionsApparently this property Owner was moving back into the property after years of being in service as a rental, and had unrealistic expectations as to it's condition Specifically during this day timeframe, we spoke at length with the property Owner asking them to reconsider their charges, though were unsuccessful We also spoke on several occasions with the tenant, reminding him of his recourse if he had objections with the items withheld from his deposit If our tone and approach was less than professional and courteous during any conversations or site visits we truly apologize and will continue to strive for improvement in this area Considering DRW was required to seek Owner approval to act on all standard maintenance requests at this property, we did a great job navigating this effort in a timely manner during this tenant's lease DRW Management acted on and completed all non- emergency maintenance requests within days or lessThe detailed logs we keep on each work order indicate the only delays where due to awaiting for owner approvalIn one case the Owner’s son did the work; another job was completed by a licensed plumber; and yet another by an independently contracted handymanAs independent contractors, they are note DRW employees, but rather governed by their own licensing, bonding, insurance, policies and procedures In the case of this handyman, DRW removed him from our vendor list over year ago, prior to this tenant complaint Please keep in mind the lease agreement is between Owner and Tenant, with DRW simply as the messengerPoint being, the tenant may have misdirected their frustration in this case toward the middle man by filing their grievance in the court of public opinionThe best way to recover their deposit would be to seek legal counsel and possibly file small claims action against their Landlord We hope the tenant will seek free legal council to help them reach a satisfactory solution in this matter, and may find the courts lean toward tenant friendly resolutions All the Best, DRW Management [redacted] , President
Date: Tue, Apr 06:26:+ Ideally, all landlords should be fair and reasonable, all tenants should be treated with respect, and all vendors should work within acceptable professional standards During DRW's 35+ years of dealing with Tenant/Landlord issues, we strive for the perfect combination, however it occasionally eludes usIn this case, the landlord was not reasonable when assigning costs against the tenant deposit, a vendor was not professional, and a tenant felt disrespected By law, the Owner only has days from tenant release of possession to refund the tenant’s deposit; OR provide an itemized list of deductionsApparently this property Owner was moving back into the property after years of being in service as a rental, and had unrealistic expectations as to it's condition Specifically during this day timeframe, we spoke at length with the property Owner asking them to reconsider their charges, though were unsuccessful We also spoke on several occasions with the tenant, reminding him of his recourse if he had objections with the items withheld from his deposit If our tone and approach was less than professional and courteous during any conversations or site visits we truly apologize and will continue to strive for improvement in this area Considering DRW was required to seek Owner approval to act on all standard maintenance requests at this property, we did a great job navigating this effort in a timely manner during this tenant's lease DRW Management acted on and completed all non- emergency maintenance requests within days or lessThe detailed logs we keep on each work order indicate the only delays where due to awaiting for owner approvalIn one case the Owner’s son did the work; another job was completed by a licensed plumber; and yet another by an independently contracted handymanAs independent contractors, they are note DRW employees, but rather governed by their own licensing, bonding, insurance, policies and procedures In the case of this handyman, DRW removed him from our vendor list over year ago, prior to this tenant complaint Please keep in mind the lease agreement is between Owner and Tenant, with DRW simply as the messengerPoint being, the tenant may have misdirected their frustration in this case toward the middle man by filing their grievance in the court of public opinionThe best way to recover their deposit would be to seek legal counsel and possibly file small claims action against their Landlord We hope the tenant will seek free legal council to help them reach a satisfactory solution in this matter, and may find the courts lean toward tenant friendly resolutions All the Best, DRW Management [redacted] , President