DrWilliam Correll

Mr [redacted] contacted us about repairing a folding machineHe was told by Scott to ship it to us and we would take a look at it for himHe shipped this machine to us via UPSThe machine was damaged during shipment and was not packaged appropriately to ship from California to IndianaMr [redacted] was instructed to file a freight claim with UPSWe cannot file a freight claim on something that we did not ship, this was his responsibility since he paid to have it shipped to usIn the meantime we removed the jammed paper from the machine and tried it out ourselvesIt worked perfectlyWe then packaged it back up and shipped it back to Mr [redacted] We did not charge him for this repair and we shipped this machine back to him free of chargeNo money exchanged hands and there was no mention of offering a new machine when his old one worked just fine