Dry Clean 4 less

Initial Business Response / [redacted] (4000, 9, 2015/08/24) */ 1st Choice Movers LLC appreciates the opportunity to respond to Mr [redacted] complainI would like to clarify that Mr [redacted] did not hire RonHe hired 1st Choice Movers LLC to perform moving service for him1st Choice Movers LLC has been in business for over years and I nor any of the owners would ever mislead or deceive any customer of oursWe do not disregarded or ignore any customerOur policy and rule at 1st Choice Movers LLC is to have the crew manager on the job site handle any minor complain at the time the job is being performedOur hourly pricing was clearly stated to Mr[redacted] prior to reserving a moving appointment with 1st Choice Movers LLCAgain, at the time of scheduling an appointment and on the day of move it is stated on the Bill of Lading contract/invoiceIf Mr [redacted] wanted to keep the move between $to $all he had to do is let the Crew Manager (James) know and he would have loaded for a only a specify time and would not have been able to take everythingThis was not a $to $moving jobThis was a $1,moving job and was billed accordingly1st Choice Movers LLC DID NOT charge Mr [redacted] for the movers lunch break the Bill of Lading clearly show the minute lunch break with N/C (NO CHARGE)The travel or fuel fee of $at the end of the bill is the flat fuel fee charged for time to get the truck and moving crew from our location to the customers current location to begin the move and to get them back to our location once they complete the move at the customers new locationWe did not charge Mr [redacted] for their lunch timeHowever, customers are charged from the time the move is started at the current location until it is completed at the new location, minus any breaks or lunch timeThe Bill of Lading Contract is signed at the beginning of the move for the customer to acknowledge the hourly rate for the service and to acknowledge "The carrier shall not make delivery of this shipment without payment of freight and all other lawful charges"When moving large furniture all must be prepared with moving blanket and stretch wrap, tools to disassemble, etcThe preparation, and loading is always more time consuming than the unloading at the new location If a lamp part is missing my apology, however my manager said it was the lamp element that holds up the shade could not this part be purchased and replacedWe would be glad to pay for the replacement partIf not our liability is $cents per poundI will credit your MasterCard account for thisI will need to know the weight of the lampIf walls were damaged and cannot be touwith paint, we can send out a maintenance person from Home Maintenance Plus to repair The hourly pay of our employees is not significant to the moving service we provideMr [redacted] is stating untruth to belittle our company and is mean spirited and very hatefulIt is not Mr***'s business but all our employees make at least $dollars per hour Most of what Mr [redacted] has written is not a valid complain but the writing of someone very angryHe is making very mean spirited and hateful comments that are not true to get us to agree to his demands Mr***'s additional comments on August 24, are vicious and to say we engage in practices that are a danger to consumers is slanderous and libelWhy is he so angry? We are talking about a lamp element and minor wall damage I will credit for the missing lamp part and will be glad to repair any damaged walls if paint is not enough1st Choice Movers LLC does not feel a refund of time is warrantedMoving is a very labored intense job and must be done very carefullyOur goal is to always provide great service and a damage free moveAgain, my apology for the missing lamp element and any damage to your wallsThank you Yours, Gail [redacted] 1st Choice Movers LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ Ron, the owner of 1st Choice Movers, attempted to call me on WedAugust 19th, around 5:15-5:pmI returned his call within minutes on the way to an appointment, at which time it was clear Ron was going to agitate the situation further and continued with his characterizations of me, his continued patronizing of me, and an overall dismissal of my complaint and what I had to say or felt about the circumstances Ron told me, "***, we do 2,000+ moves a year...do you think complaints (including mine) are going to affect me?" I told Ron, "Ron, what are we doing here? I'm doing you a favor and returning your call..." at which point Ron laughed at me and said, "You're doing me a favor?? ***, you remind me of Rush Limbaugh" Despite providing moving services on a supposed 'professional' basis and relationship, Ron attempts to characterize and label me somehow based upon politics or comparison to someone who's an entertainer he doesn't obviously like? Ron then said he'd respond to the Revdex.com himself, and I asked him if he'd refund $I felt was overpaid and overcharged in wasted hourly time charged to meHe laughed at me and told me to, "get lost" Ron and his company, 1st Choice Movers, is RUDE, unprofessional, engages in practices that are a danger to consumers (in my opinion), and he is dismissing of unhappy customers while bench-marking them to his supposed "2,000+ moves a year"? He has a skeleton-crew of $/ hremployees and 1-trucks, so I'd wonder how you can do over 2,000+ moves in a 52-week year physically or feasibly without being of the size of a United Van Lines or Mayflower Moving & Storage feasibly?? I also felt Ron threatened me at one point, of which I asked for his clarification of whether he was intended to be threatening or not, and he laughed at meRon had NO INTEREST in coming to any understanding or resolve of this matter despite reaching out to me on his own accord; for reason(s) I'm not sure since he had no intention of a resolve or making me (the customer) happy I made Ron aware we have damages associated with the move, as well as the stated missing part from our $Pottery Barn floor lamp, and he offered no resolve nor his insurance or bonding company's contact info to me to attempt to address the damages his employees caused I now have a further opinion of Ron and 1st Choice Movers that is even more concerning than before I filed the complaint

Initial Business Response /* (1000, 5, 2015/04/10) */
1st Choice Movers set-up a move for [redacted] for the afternoon of Friday, April 3, 2015. At that time we encourage him to set the move up for the morning as we could not give an exact time in the afternoon. He stated he could not do...

the move in the morning as he would not be available until some time after 2:00 p.m. We told him we could set-up the move for the afternoon however we could not give an exact time. 1st Choice Movers employees and office staff start at 7:30 a.m. each day. Movers are given their morning assignments and must complete those moving jobs before any afternoon moves can start. This is why we DO NOT give an exact time of arrival for afternoon moves. We ask each customer in the afternoon to keep their phone on and we will call when the crew is on its way. They are always welcome to check in at any time. 1st Choice Movers was not 3 hours late, we did not give a specific start time for this afternoon move. This is simply not true. It is also not true that we started at 5:00 p.m., we stared at 4:15 p.m. I am sorry for Mr. [redacted] bronchitis and his wife's knee injury however this should not be blamed on 1st Choice Movers, the truck and crew arrived as soon as humanly possible. 1st Choice Movers management sent the first crew that was available after completing their morning move assignment. It is implied that the crew manager deliberately did not send a crew to Mr. [redacted]. This is not true.
After being yell at and treated rudely by Mr. [redacted] throughout the afternoon, I lost my cool. For that my apology. A person can only take so much rude and mean spirited comments. The yelling got to me. The move was already discounted by $112.50. We did not charge the full fuel or trip fee. This move was performed in St. Cloud, MN, 60 minute plus away. I have a copy of the Bill of Lading Contract the start time was 4:15 p.m. for the total charge was $225.00. We do not feel a refund is due. We were not late. Again, this is not true. The complaint is mean spirited, unkind and hurtful. We were not late, the crew arrived as soon as they could. This was explained, however I am sorry Mr. [redacted] is so angry. Our goal is to give the best customer service we can.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is absolutely not true that anything I said was mean spirited. I called and tried to get the issue resolved calmly and respectfully but after the complete lack of customer service and the utter denial of them possibly being responsible for anything I did raise my voice and for that I apologize. I did not yell but did become very disturbed by his comments over the phone especially when he said my family and I were lucky they even came and if it wasn't for them I wouldn't have found anyone to help which is also untrue. That is when I hung up. They had contacted me in regards to the move and knew how far away I was and they did not discount me for anything that was the price they quoted in the email I received from [redacted]. The fact is when I responded to the email they had sent me he was polite, told me not to worry and said my happiness is their number one concern they will be on time. When I called the day of the move, when it would be too late to call anyone else, his attitude changed and said there was nothing he could do there was a complete lack of customer service. Like I said after I called he told me he would return my call with in the hour and he never called back. I had to call again 2 hours later. Even then when I called back the woman on the phone didn't want to speak with me and wanted me to call another number. There have been numerous reviews that state the same thing has happened to other people and after reviewing the reviews it looks like the response has all been the same. I am not worried about a refund, although it would be nice, I am more concerned with them admitting they were at fault, taking responsibility for their attitude and treatment of customers and apologizing.
Final Business Response /* (4000, 11, 2015/05/01) */
It is never our intention to treat any customer disrespectful or to be unkind. If Mr. [redacted] feels he was disrespected, my sincere apology. As we stated in our previous correspondence, it is and has always been our policy that a customer that books an afternoon moving appointment is not given an exact time of arrival. We ALWAYS explain the start time can vary and we will call when the crew is on its way. Also, the customer is welcome to check in periodically for an update on arrival and we also try to keep the customer updated. Our day starts at 7:30 a.m. and all moving crews are sent to their assigned job. All morning moving assignments must be completed before any afternoon moving assignments can begin. We encouraged Mr. [redacted] to move in the morning however, he was coming into St. Cloud 5 hours away. so could not move in the morning and was not sure of his arrival time. 1st Choice Movers management team sent the first moving crew available in the afternoon. It is wrong to imply that the crew manager deliberately did not send a crew to Mr. [redacted]. This is untrue and unkind to imply. We do over a 100 moves a month, over a thousand a year with great results. Any company will have a few unhappy customers they are unable to please. We try to make every customer's move a good experience. We are a proud accredited business of the Revdex.com, this is the first concern on our record in over 12 months. We have had 4 complains in the last three years after serving over 3,000 customers. We were not late, however, again, my apology if we were perceived as being disrespectful. That is never our intention. Thank you.

Initial Business Response /* (4000, 9, 2015/08/24) */
1st Choice Movers LLC appreciates the opportunity to respond to Mr. [redacted] complain. I would like to clarify that Mr. [redacted] did not hire Ron. He hired 1st Choice Movers LLC to perform moving service for him. 1st Choice Movers LLC has been in...

business for over 21 years and I nor any of the owners would ever mislead or deceive any customer of ours. We do not disregarded or ignore any customer. Our policy and rule at 1st Choice Movers LLC is to have the crew manager on the job site handle any minor complain at the time the job is being performed. Our hourly pricing was clearly stated to Mr.[redacted] prior to reserving a moving appointment with 1st Choice Movers LLC. Again, at the time of scheduling an appointment and on the day of move it is stated on the Bill of Lading contract/invoice. If Mr. [redacted] wanted to keep the move between $600.00 to $800.00 all he had to do is let the Crew Manager (James) know and he would have loaded for a only a specify time and would not have been able to take everything. This was not a $600 to $800.00 moving job. This was a $1,237.50 moving job and was billed accordingly. 1st Choice Movers LLC DID NOT charge Mr. [redacted] for the movers lunch break the Bill of Lading clearly show the 30 minute lunch break with N/C (NO CHARGE). The travel or fuel fee of $41.25 at the end of the bill is the flat fuel fee charged for time to get the truck and moving crew from our location to the customers current location to begin the move and to get them back to our location once they complete the move at the customers new location. We did not charge Mr. [redacted] for their lunch time. However, customers are charged from the time the move is started at the current location until it is completed at the new location, minus any breaks or lunch time. The Bill of Lading Contract is signed at the beginning of the move for the customer to acknowledge the hourly rate for the service and to acknowledge "The carrier shall not make delivery of this shipment without payment of freight and all other lawful charges". When moving large furniture all must be prepared with moving blanket and stretch wrap, tools to disassemble, etc. The preparation, and loading is always more time consuming than the unloading at the new location.
If a lamp part is missing my apology, however my manager said it was the lamp element that holds up the shade could not this part be purchased and replaced. We would be glad to pay for the replacement part. If not our liability is $.60 cents per pound. I will credit your MasterCard account for this. I will need to know the weight of the lamp. If walls were damaged and cannot be touch-up with paint, we can send out a maintenance person from Home Maintenance Plus to repair.
The hourly pay of our employees is not significant to the moving service we provide. Mr. [redacted] is stating untruth to belittle our company and is mean spirited and very hateful. It is not Mr. [redacted]'s business but all our employees make at least $15.00 dollars per hour.
Most of what Mr. [redacted] has written is not a valid complain but the writing of someone very angry. He is making very mean spirited and hateful comments that are not true to get us to agree to his demands.
Mr. [redacted]'s additional comments on August 24, 2015 are vicious and to say we engage in practices that are a danger to consumers is slanderous and libel. Why is he so angry? We are talking about a lamp element and minor wall damage.
I will credit for the missing lamp part and will be glad to repair any damaged walls if paint is not enough. 1st Choice Movers LLC does not feel a refund of time is warranted. Moving is a very labored intense job and must be done very carefully. Our goal is to always provide great service and a damage free move. Again, my apology for the missing lamp element and any damage to your walls. Thank you.
Yours,
Gail [redacted]
1st Choice Movers LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
Ron, the owner of 1st Choice Movers, attempted to call me on Wed. August 19th, 2015 around 5:15-5:30 pm. I returned his call within 20 minutes on the way to an appointment, at which time it was clear Ron was going to agitate the situation further and continued with his characterizations of me, his continued patronizing of me, and an overall dismissal of my complaint and what I had to say or felt about the circumstances.
Ron told me, "[redacted], we do 2,000+ moves a year...do you think 4 complaints (including mine) are going to affect me?" I told Ron, "Ron, what are we doing here? I'm doing you a favor and returning your call..." at which point Ron laughed at me and said, "You're doing me a favor?? [redacted], you remind me of Rush Limbaugh"
Despite providing moving services on a supposed 'professional' basis and relationship, Ron attempts to characterize and label me somehow based upon politics or comparison to someone who's an entertainer he doesn't obviously like?
Ron then said he'd respond to the Revdex.com himself, and I asked him if he'd refund $400.00 I felt was overpaid and overcharged in wasted hourly time charged to me. He laughed at me and told me to, "get lost"
Ron and his company, 1st Choice Movers, is RUDE, unprofessional, engages in practices that are a danger to consumers (in my opinion), and he is dismissing of unhappy customers while bench-marking them to his supposed "2,000+ moves a year"? He has a skeleton-crew of $9 / hr. employees and 1-2 trucks, so I'd wonder how you can do over 2,000+ moves in a 52-week year physically or feasibly without being of the size of a United Van Lines or Mayflower Moving & Storage feasibly??
I also felt Ron threatened me at one point, of which I asked for his clarification of whether he was intended to be threatening or not, and he laughed at me. Ron had NO INTEREST in coming to any understanding or resolve of this matter despite reaching out to me on his own accord; for reason(s) I'm not sure since he had no intention of a resolve or making me (the customer) happy.
I made Ron aware we have damages associated with the move, as well as the stated missing part from our $200 Pottery Barn floor lamp, and he offered no resolve nor his insurance or bonding company's contact info to me to attempt to address the damages his employees caused.
I now have a further opinion of Ron and 1st Choice Movers that is even more concerning than before I filed the complaint.