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Dry Clean Direct Reviews (2)

I was lied about having my suit pressed and then charge for it

Review: On December 1, 2013, at 3:00 PM I dropped off two items to your Store #*, in [redacted], and paid $15 cash for them. The first item was a single sandal which needed sewing. This item was picked up on Dec. 22 by my daughter and the work was done well. The second item was a yellow cloth ottoman. When my daughter asked about this item, she was told it was not done. When I called the store number printed on my receipt, the receptionist, [redacted], said it would be ready after 2:00 pm on Dec. 23. I told her, 3 weeks had already passed since the drop off date when I was given a 1 week completion date of Dec. 6, to begin with. I told her this was not right. I asked her where my ottoman was and she told me it was at another store. I asked to speak with her manager, and she told me I should call another number and ask for [redacted].

I called the other number and received nothing more than a cell phone message machine, with no identification. I called [redacted] back and asked her if I had received the correct number. She confirmed the number so I called again and left a second message asking for the manager to call me and left my cell number. Today I called both store numbers again and now received 2 cell phone, unidentified messages. It has been 24 hours since my phone call on 12/22/13, and still I have not heard anything from [redacted]. It is Christmas eve tomorrow and I specifically had this ottoman cleaned for Christmas day. I have asked that my ottoman be delivered to my home, yet I have heard nothing from your company at all. I don't even know if you have my ottoman!Desired Settlement: Home delivery of my personal belonging immediately as I have already come in and made several phone calls to locate my ottoman which you have had for nearly one month - a clear breech of a pre-paid contact in the form of my receipt.

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Description: Dry Cleaners

Address: 3514 N Southport Ave, Chicago, Illinois, United States, 60657-1436

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