Dry Cleaning to Your Door

This came from my niece, whom I have make their returns at no charge.  I had several operations after receiving her work papers.  Had over 2/3's of her return finished - needed more information, whic I called for.  Her papers were in the mail before I received your email.  I...

willing gave you my email address - which did not pertain to the office.  
Had no one able to go to office to get her paperwork.  Spent hours working on her return - This is my 66th year and never a complaint before.  I just couldn't move papers - have someone else go through my files.  There is no penalty involved as they had a refund.  Had figured that much out prior.  Right now I am hurting - both hands - feet hard to think when you are hurting.  Also several stays in the hospital.
Sorry it happened.  Looking back should have someone to take me to office & returned her papers.  Just a little longer receiving refund.
Regards
[redacted]. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Yes. Please close as resolved. Thank you. 
[redacted]
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