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Dry Patrol Water Damage Experts

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Dry Patrol Water Damage Experts Reviews (4)

Product DetailsTemporary, self-adhesive film protects multiple surfaces including tile, vinyl, hardwood, VCT, laminates, marble, granite, countertops, and factory-finished hardwoodCan be left in place for days.Again, from the perspective of Dry Patrol, we have provided everything required to provide a valid rebuttal to this claim As we have discussed, the fact that more than days passed before they contacted us, while other companies were in their house performing work, provides more than ample doubt that we could possibly be held accountable for alleged damages in their home That, combined with the fact that I personally was denied the ability to remove the protectant myself, should be ample information to bring this case to closure with no repercussion to Dry Patrol’s standing with the Revdex.com As always, I am happy to discuss this in more detail with you if necessary but the facts speak for themselves Please let me know either way, I look forward to hearing back from you.Thanks as always,Bryan D [redacted] [redacted] O: ###-###-#### C: ###-###-#### F: ###-###-####

On Wednesday
February 24th Dry Patrol responded to a call at 4:pm from Mrs
***. A failed sump pump had caused a
water loss in their basement. Our General
Manager, Bob H***, took the call and told Mrs*** we would have techs
on
site within minutesShe told Bob
during the conversation that she had already been in contact with her insurance
company and had a claim number ready for us when we arrivedBryan D***, Owner,
and Bob H***, General Manager, deployed for the job and arrived at
approximately 6pm After Mr***
showed us the basement, we began discussions concerning the work to be
done. We provided him a detailed explanation
regarding the work we would perform and how it was in accordance with the IICRC
Sstandard. At that point we began
paperwork to enable us to begin the job.
Mr*** and Bob sat down to go through the paper work and, at that
time, filled out and signed our work authorization form which allowed us to
begin the jobBob then told Mr***
that we are responsible for collecting their deductible, standard procedure in
the industry, and asked how he would like to pay for it. Mr*** informed us he would need to call
his wife to determine how much the deductible was and how the deductible
payment would be handled. He called his
wife as we began filling out the remainder of the paper work
While Bob H*** was
filling out paper work, Bryan began placing the floor protection from the entry
point at the garage door through the basement stairs. Mr*** determined, after speaking with
his wife, that the deductible was $and that they would be unable to pay
the deductible at that time. He first
stated that they would be in a position pay the deductible on Friday the 26th
which was payday. He then quickly changed his position and said
they would only be able to pay a portion of the deductible on Friday. He and his wife began to argue about how and
why all their credit cards were at their maximum limit and trying to clarify
who got paid on what Friday’s of the month.
Mr*** was visibly embarrassed by how little knowledge and control he
had over the financial aspect of the situation and apologized for such. We assured him that we understood and that we
were willing to work with him any way possible to assist with the water loss in
their home. But, after hearing this, we
stopped moving forward with any additional work until the deductible payment situation
was resolved
Bryan explained that he would accept payments for the
deductible but an agreement would have to made and documented. Mr*** then called his wife again to talk
more about the deductible. We could hear
her through the phone saying they could not pay anything at that point and that
paying the total balance on the 26th would not be possible. At that point Mr*** asked his wife who
actually got paid on the 26th.
He also asked her if they could put it on another credit card or if they
could borrow the money from her mother who also lives at the home. We could hear her saying that they should not
be responsible for the deductible and that other restoration companies don’t collect
deductibles. We then heard her say buy
me minutes to call around to some other companies to see who would do it without
collecting the deductible. It began to get
uncomfortable so we let ourselves out into the garage to allow Mr*** to
talk about the situation in private with his wife. While we were in the garage, Michael M***
a third Dry Patrol Employee and Lead Technician, arrived and was ready to begin
work. It was now approximately 7:30. We stood and waited until Mr*** come back
out to the garage. When he returned, Mr
*** informed us that his credit cards were maxed out and they could not pay
the deductible nor was he in a position to agree to any type of payment planAt this point it was decided that of our
employees had been pulled away from their families after business hours
for a job that was not going to work out.
We began loading our van with some of the tools and equipment we had
sitting in the driveway in preparation to leave. Bryan asked Mr*** if we could go back
inside to remove the floor protection which he declined and stated that he
preferred to handle it himself. He again
apologized, reiterating that he just could not understand how he had no
knowledge that their credit cards were all maxed out and that he was frustrated
with his wife over the situation. At
that time we left the house, it was approximately 8:PM
We then received a call, nearly two days later, implying
that the floor protectant left in their home, at their specific request, had
done damage to the finish on the hardwood floor. In the meantime another Restoration company
performed work in their home. Dry Patrol
was never hired by the *** to perform work in their home, nor do we have any
idea what transpired over the two day period prior to receiving the call
regarding the alleged damages. Bob
H*** informed Mr*** that the situation was out of our control and that
Dry Patrol would not accept any liability for the alleged damages
Bryan then received a call from Mr*** on February 29th
and also explained Dry Patrols position regarding the situation. Bryan reiterated that we requested permission
to go back in the house to remove the floor protectant and that Mr***
refused, saying he wished to handle it himself do to how embarrassed he was
about the situation. Bryan reiterated that another company was in
the home to perform the work and Dry Patrol had no control nor any idea what
happened in the house during that timeframe.
At this juncture, Mrs***, who had not previously made it known that
she was on the call, informed Bryan that his position was unacceptable and they
were going to sue Dry Patrol. Bryan
replied that he was sorry she felt that she had to result in a legal threat so
quickly but, that being the case, there was nothing further to discuss. After another minute of conversation Mrs
*** then threatened Bryan with a negative social media campaign against Dry
Patrol at which juncture Bryan stated he would no longer participate in a
conversation involving such threats, wished them both a good evening and then terminated the
conversation.
From the perspective of Dry Patrol, we only had a genuine interest
in helping a family during a time of need.
This is the first customer we have ever encountered that had zero
ability to pay their deductible and we tried our best to facilitate a means for
them to do so. We deployed three
employees after hours, at their request, and were then not hired for the
job. After leaving the property,
circumstances were totally beyond our control and we also have a signed waiver
of liability emphasizing that fact
To reiterate Dry Patrols responses to the direct
allegations:
1.
Dry Patrol asked permission to remove the floor
protectant and Mr*** refused. Regardless
of the fact if he was embarrassed or not, Mr*** refused out request to
remove the floor protectant. Also,
please note that the reference “we” is used by the *** but Mr*** was the only
individual we dealt with while on property
2.
Regarding the claim that the protectant is not
designed for hardwood floors, it is a multi-surface protectant, including
hardwood floor, and we can provide documentation from the manufacturer stating
such
3.
Regarding the claim that the *** were hung up
on. I spoke with them myself, Bryan
D*** (owner), and once Mrs*** became belligerent with her threats
regarding suing Dry Patrol and initiating a negative social media campaign I
informed her that I was sorry that she had to take that path but, since she
did, I was terminating the conversation with them
Dry Patrol requests that this case not be considered as a legitimate
complaint by the Revdex.com due to the facts of the situation, primarily that the
*** refused our request to reenter the home to remove the floor
protectant. We have a very consistent history
as an A+ service provider with the Revdex.com and we will continue to respect and
honor our customers’ requests and demands regarding the work we perform in their
homes/businesses.

I am rejecting this response because: A) this was a response that had nothing to do with their causing damage to our floor Our credit cards are not maxed out, we were not arguing , they were not in our home for hours being kept from their families , my wife was not belligerent on the phoneI was not refusing permission into my home According to other companies called, collecting the deductible up front is not standard procedure The fact of the matter is, this has nothing to do with the damage caused by dry patrol, and talk of collecting a deductible up front again has absolutely nothing to do with the product that was sticky being laid on hardwood finished floors We have the material that was laid in our possession So B) where is this proof you speak of that shows this product is made for hardwood floors ? You are saying you have spoken to the manufacturer of the product May we please see the specs on that product ? Also a piece of that product with those specs to prove it is the same material ? By calling us and saying too bad the damage we incurred is now your responsibility because you didn't hire us is just bad businessIf you went on a car lot and test drove a car and felt they were asking too much but then wrecked that car on the lot would you not be held responsible because you didn't buy it ? You touched on backing the product you laid, that's itThis response had nothing to do with the product you laid that caused the damageThe product laid was ever so carefully removed because the other company who's been in business for years knew it was the wrong product when they walked in the door ...that is why they took pictures and merely saying our distributor told us this is the correct product doesn't resolve the situation I assume your company has insurance so why can't they look into the damage you caused?
Regards,
*** ***

Product DetailsTemporary, self-adhesive film protects multiple surfaces including tile, vinyl, hardwood, VCT, laminates, marble, granite, countertops, and factory-finished hardwood. Can be left in place for 60 days.Again, from the perspective of Dry Patrol, we have provided everything required to provide a valid rebuttal to this claim.  As we have discussed, the fact that more than 2 days passed before they contacted us, while other companies were in their house performing work, provides more than ample doubt that we could possibly be held accountable for alleged damages in their home.  That, combined with the fact that I personally was denied the ability to remove the protectant myself, should be ample information to bring this case to closure with no repercussion to Dry Patrol’s standing with the Revdex.com.  As always, I am happy to discuss this in more detail with you if necessary but the facts speak for themselves.  Please let me know either way, I look forward to hearing back from you.Thanks as always,Bryan D[redacted]O: ###-###-#### C: ###-###-#### F: ###-###-####

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Address: 99 E Central Ave Ste B, Delaware, Ohio, United States, 43015-1802

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+1 (740) 931-4000

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