Dry Pro's, LLC

Dry Pros cannot promise anything in the regards of your insurance policy as we are not your claims adjuster, however our company does recommend you to speak to your insurance directlyOur company apologizes for any type of miss-understanding Dry Pros did not state there was mold, but our company merely explained that due to the water damage occurrence there was a thermohygrometer reading of over grains per pound which placed saturated materials at a high risk for microbial and biological growth Letting the homeowner know to open a claim is due the cost and process of the water damage restoration services, as going with insurance is easier for them to common speculate on the damage and the restoration required for properly mitigation and pay for the services As for your insurance billing, this is something that you must speak to your insurance company directly as we are merely the restoration company Now as for stating the project was simple is hard for our company to understand as each project is different and requires a different set of specialized equipment and skills Lastly our company cleaning work performed was above standards, as our company remembers this project in depth, we understand that we used a specialized buffer for the flooring within the downstairs basement areas Addressing the word used "scam" our company didn't do or perform a dishonest service, our company was hired to mitigate your water which was performed and photo documented, our company was hired to perform your rebuild construction which was performed and photo documented Please understand our company, Dry Pros LLC does work very hard in making sure our customers are all treated fairly and professionally, if there are any concerns please bring them to our attention directly (208)999-and well address them accordinglyThank you for your time and understanding

I spoke with you earlier in regards to Dry Pros in Meridian, Idaho Attached is a document breaking down their costs and the work they claim they performed As you can see, they charged $for installing "high-grade" carpet, two coats of paint, ect This work was not completed as they have claimed We are requesting that they refund at least half of the bill for the incomplete work As I stated to you, the floor still just has padding and is not complete, nor has it been painted with coats of paint, etcas they are claiming Please post this to their response Please let me know what I need to do further to remedy this situation Thanks for your help, ***

Hello, this is Shane with Dry Pros LLCWe are so Happy to see you have spent the time to review our company, however in such a negative light is shocking, as we are an Idaho based company and truly care about our Idaho customersPlease know we may respond to each part of your complaint and will
address any and all issues our customers do have with our companyNow to address your concern, please know your estimates were divided upon the first being that of the Mold Remediation and the second being that of the Repair estimateNow as for the Mold Remediation estimate, this was completed as described on our proposal and was in fact paid in full by yourself, our customer, we truly appreciate this and hope it was to your complete satisfactionNow as for the Repair estimate, this was very confusing for ourselves, you did not allow our company to complete the repairs as you stated you were going to go another route, then we revised your estimate to reflect the work you would not allow us to complete and still would not pay for the services we did in fact complete, then after several attempts and money our company had already spent on your property, we were required to enforce collection as to protect the longevity of our businessThis claim was resolved long ago and we currently have this account paid in full and have not placed any further collection against this customer, we are actually surprised this is being brought up, from the date of: 07/02/2016, over year agoPlease know we are not a horrible company as this review states and if you use our company even once we can prove we truly care about being honest, fair and performing the utmost professional work(We have attached the customers different proposals as proof, we also recommend the customer to contact our company: ***@Dryprosidaho.com)

I spoke with you earlier in regards to Dry Pros in Meridian, Idaho. Attached is a document breaking down their costs and the work they claim they performed. As you can see, they charged $for installing "high-grade" carpet, two coats of paint, ect. This work was not completed as they have claimed. We are requesting that they refund at least half of the bill for the incomplete work. As I stated to you, the floor still just has padding and is not complete, nor has it been painted with coats of paint, etcas they are claiming. Please post this to their response Please let me know what I need to do further to remedy this situation Thanks for your help, ***

Dry Pros cannot promise anything in the regards of your insurance policy as we are not your claims adjuster, however our company does recommend you to speak to your insurance directlyOur company apologizes for any type of miss-understanding
Dry Pros did not state there was mold, but our company
merely explained that due to the water damage occurrence there was a thermohygrometer reading of over grains per pound which placed saturated materials at a high risk for microbial and biological growth
Letting the homeowner know to open a claim is due the cost and process of the water damage restoration services, as going with insurance is easier for them to common speculate on the damage and the restoration required for properly mitigation and pay for the services
As for your insurance billing, this is something that you must speak to your insurance company directly as we are merely the restoration company
Now as for stating the project was simple is hard for our company to understand as each project is different and requires a different set of specialized equipment and skills
Lastly our company cleaning work performed was above standards, as our company remembers this project in depth, we understand that we used a specialized buffer for the flooring within the downstairs basement areas
Addressing the word used "scam" our company didn't do or perform a dishonest service, our company was hired to mitigate your water which was performed and photo documented, our company was hired to perform your rebuild construction which was performed and photo documented
Please understand our company, Dry Pros LLC does work very hard in making sure our customers are all treated fairly and professionally, if there are any concerns please bring them to our attention directly (208)999-and well address them accordinglyThank you for your time and understanding