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Dry Tech Waterproofing Toronto

114 - 300 Antibes Dr, North York, Ontario, Canada, M2R 3N8

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Dry Tech Waterproofing Toronto Reviews (%countItem)

On March 15th 2020 *** from Dry Tech came to our house in Brampton to give us a quote to do the waterproof of our house. He gave us a paper stating what he would do and for how much. He would start on March 18th but after watching the news regarding the Covid-19 disease outbreak I called him back twice ask him to postpone. He really insisted in doing it, he said they would remain outside and would finish within a week. So we accepted and he came with 2 other workers on March 18th 2020 and start digging. Today is August 10th and he has not yet completed the work however he took $10000 from us and did a horrible job because it not only did not fix the issue he was supposed to fix but also destroyed part of my back yard, broke the interlocking, left garbage, nails everywhere even *** he ruined my deck because he left soil on it for many days, killed my plants because put stones on top of them for days and days, risk my children safety because he left 3 enormous holes for weeks in 3 sides of my property, almost destroyed my air conditioner, did not installed a sum pump as he said he would do, and only after so many calls *** he came back one day and fill the holes with rush that is why the holes are still not filled completely, we can see the job is incomplete from far and he did not install the sum pump. We told him that we had another contractor who was waiting for him to finish the to start doing our basement. We called him many times and he said we would show up next Sunday, but never showed up, again next Sunday and did show up either. we needed to start doing the basement so we did and it was almost complete however *** from Dry Tech not only did not finish his job but he actually worsen the issue we had and that caused the basement flooded again last week on August 5th and ruined completely our basement. Therefore, again we had to remove the new floors, the new washroom the baseboards, etc.
*** from Dry Tech requested money every day he came, claiming his workers needed the money and he needed to pay for the material which to our believe was not enough, not properly installed without care and done with ***. We trusted him and gave him the money every time he asked because he said that at the end he will give us the invoice with the total but never did.
Almost 5 months have passed *** we have lost a lot of money and time

Desired Outcome

I want a full refund of $10,000 and I want dry tech to pay the contractor to redo the basement.

On July 22, 2020 I realized that my basement was leaking (a lot.) I found Drytech on the Internet and called the owner, who responded right away and promised to start work within a couple of days. Everything looked good; the owner came across as knowledgeable. I was happy that they could start working right away - the rain was coming. Indeed three workers and owner waterproofed the basement during that weekend (July 25-26).

However they were supposed to finish their work on Monday (when they were paid in full), but they left early and have not completed:
1. Installation of the liquid membrane till desired height
2. Camera inspection
3. Back filling and tampering down soil
4. Installation and testing of the pump
5. Clean-up at the end
Particularly, they have been paid for removing some extra cement and order a construction bin. Instead, the piles of cement were left on my property.

I contacted the owner the same week, who promised to come on Thursday, then on Friday, on Saturday, and finally, the owner promised to send someone on Monday (before 10am) to finish the work. Since nobody showed up today (Monday, Aug 3, 2020), I have no other option, but to ask you to mediate and help me resolve this situation.

It is possible that other deficiencies will be discovered during an inspection by a city inspector, whom I am planning to invite.

Thank you
Product_Or_Service: Basement Waterproofing

Desired Outcome

Finish the job I would like Dry Tech either: - to finish the job before Thursday (Aug 6); other contractors are coming on Aug 7 and the site has to prepared for them (otherwise I might lost money) - or to return 15,000CAN already paid for unfinished work My preference is to finish the job.

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Address: 114 - 300 Antibes Dr, North York, Ontario, Canada, M2R 3N8

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