Dryclean Central, Inc.

We tried to explain to [redacted] that his "Hugo Boss" shirt was made with a rubber print that made up the design on the garment. What he did not want to hear was that all clothing made with this type of...

print will become damaged in time. It can happen with the first cleaning or the 1000th cleaning. We as professional cleaners can not see into the future and predict if or when the rubber print will start to "wash away" or become cracked and damaged. This damage would have happened anywhere, making me believe it was poorly manufactured. I do not feel we owe him money or compensation for something that is out of our control, especially since we did nothing abnormal in the cleaning process to cause the damage.
[redacted] was completely irate, yelling, demanding money, throwing business cards and causing a seen. That is why the police were called.
I offered to write [redacted] a letter to the store, where he purchased the shirt explaining that I believed the garment was made improperly by the manufacturer to help him in maybe getting a new shirt or store credit. He refused and walked out.[redacted]

Review: I drop an expensive bottom shirt at the dry cleaner. When I picked it up it was damaged, the clerk called the owner and he said that he does not have any responsibility and it was going to happen one day anyway and he was not going to pay or compensate me for anything. On top of that he was rude and called the cops because I demand an answer.Desired Settlement: Any kind of refund would be acceptable, it is a matter of respect with the client. He didn't even apologize to me. I understand he does not have to pay the 100% cost of the item but at least recognize anything due to a mistake of his business in the treatment of the piece.

Business

Response:

We tried to explain to [redacted] that his "Hugo Boss" shirt was made with a rubber print that made up the design on the garment. What he did not want to hear was that all clothing made with this type of print will become damaged in time. It can happen with the first cleaning or the 1000th cleaning. We as professional cleaners can not see into the future and predict if or when the rubber print will start to "wash away" or become cracked and damaged. This damage would have happened anywhere, making me believe it was poorly manufactured. I do not feel we owe him money or compensation for something that is out of our control, especially since we did nothing abnormal in the cleaning process to cause the damage.

[redacted] was completely irate, yelling, demanding money, throwing business cards and causing a seen. That is why the police were called.

I offered to write [redacted] a letter to the store, where he purchased the shirt explaining that I believed the garment was made improperly by the manufacturer to help him in maybe getting a new shirt or store credit. He refused and walked out.